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Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: September 1, 2015
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  1. Pradeep Kumar Mitra

    Pradeep Kumar Mitra

    Retired Bank Executive.

    India - Tests: 12 - Portfolio: 2

    having 33 years of experience in writing financial documents, preparing Detailed Project Reports and analyzing the same from bankers' point of view. Strong written and verbal communication skills. Passionate about creative writing and translation from English to Hindi or Bengali and vice versa. Fairly strong computer skills.

    $5.56 /hr
    0 hours
    4.95
  2. Lynsey Alexander

    Lynsey Alexander

    Office Administration and Management

    United Kingdom - Tests: 8

    Having worked in the Healthcare sector in the UK for the past 14 years, I have the knowledge and experience to turn my hand to most tasks. Having managed upward of 90 members of staff, I have learnt the art of effective time management, the necessity to meet tight deadlines and to always complete my work to the highest standards. I am professional, reliable and will always complete my work to the best of my abilities, regardless of the task. . Having worked in management, I have a wealth of experience of report writing, data manipulation, production of presentations, proofreading and editing and I have experienced a whole host of software that can be used for this. I have also worked as an IT trainer, a coach and mentor and am a qualified Teacher of English to student of other languages. These roles have always inspired me to bring out the best in others.

    $11.11 /hr
    1,374 hours
    4.92
  3. Astrid Z.

    Astrid Z.

    Total Office Support - with over 20 years work experience

    Portugal - Tests: 5

    Having worked in the hospitality industry and now in the Real Estate business, I am looking for additional opportunities, to expand my knowledge and to assist others! I am an effective and efficient worker, with attention to detail. Client satisfaction is obviously very important and one of my strong points, after having worked in multilingual environments. Native dutch, fluent in english and now living and working in Portugal, so working knowledge of the Portuguese language. My translation skills are based on my current work and life experience. Translating legal documents, property descriptions and travel articles.

    $16.67 /hr
    86 hours
    0.00
  4. Tamara Birrell

    Tamara Birrell

    Professional-Quality Results Guaranteed

    Australia - Tests: 5 - Portfolio: 6

    My name is Tamara. I am a dynamic, highly-skilled and experienced Virtual Assistant working from Canberra, Australia. I am proficient in English spelling and grammar, mathematics, business administration, business writing, article writing and data entry just to name a few examples. My typing speed is 60WPM (Words per Minute). I fully guarantee the quality of my work. All of my previous employers have complimented my work as being above standard and expectations. I can assist you with a wide variety of tasks including: Personal and Executive Level Assistance Business Writing including Proposals and Policy Documentation Data Entry and Analysis English Proof-Reading and Editing Online Research and Reporting Financial Reporting Human Resources and Recruitment Diary & Calendar Management Document Design Article Writing Accounts Management Account Payable/Receivable Book Keeping Transcription/Typing

    $23.00 /hr
    12 hours
    5.00
  5. Martin Galis

    Martin Galis

    Customer Service Professional

    Slovakia - Tests: 2

    I am residing in Bratislava, Slovakia, where I can offer my service as a part or full time freelancer. Recently, I have returned from long almost 4 months trip around South America and now, I am ready and excited to start working. Before I left on a career break, I had been working at IBM for several years, most lately at application management function. My sooner jobs included a work for an NGO and a summer jobs in USA during my studies. All my jobs gave me a lot of useful knowledge and both soft and hard skills. I consider myself strong in customer support, communication, writing, problem solving. I love learning new competences and broaden my experience. I never stay on one position for more than 2 years, as I want to constantly develop myself. I consider myself as hard-working, reliable and adaptive to new environment. My new position in IBM has also prepared me for high levels of stress. If my profile sounds promising, feel free to contact me, I am looking forward to work with you. Thank you for reviewing my account. Kind Regards, Martin

    $12.00 /hr
    1,060 hours
    5.00
  6. Nadine C.

    Nadine C.

    People and Project Manager

    Switzerland - Tests: 3

    Armed with an MBA in Leadership and Sustainability, with extensive background in Customer Care, Sales and Success. Enthusiastic, resourceful, organised and highly flexible manager with broadened knowledge and experience in all areas of Customer Care, while maintaining high standards at all times. Enjoys teamwork, excellent communication skills and committed to delivering outstanding standards of work by being able to adapt quickly to new roles and responsibilities.

    $27.78 /hr
    157 hours
    5.00
  7. Erika sheryl G.

    Erika sheryl G.

    Proficient CSR, Prudent Administrative Worker and an Adept RN

    Philippines - Tests: 4

    OBJECTIVE Looking for a career position where professional experience and expertise will be regarded as a wealth of an organization, and where my extensive experience will be further developed and utilized. SUMMARY OF QUALIFICATIONS A dedicated Registered Nurse with over 9 year’s track record providing quality patient/client-centered care. Solidly credentialed and diversely experienced with comprehensive background in Emergency department, Trauma, Critical Care Units, and Medical-Surgical Nursing. Knowledgeable in principles, regulations, and standards of Total Quality Management, Joint Commission International, and International Organizational Standards. Resourceful, responsive to change whilst achieving collective objectives in caring and development of patients. Record of managing busy caseloads, promoting services, increasing personal and professional standards. Possess a proven ability to work well as part of dedicated team of medical professionals to ensure the delivery of quality medical care to diverse environment. Enhanced proficiency in leadership and management with 33 units in Masters of Arts in Nursing, major in Administration and Supervision.

    $10.00 /hr
    6,115 hours
    4.96
  8. Arnel M.

    Arnel M.

    Int'l Customer Account Management, Award-winning Technopreneur/Blogger

    Philippines

    Customer Hero. People-centered. Values-driven. * International-standard training, Customer Service expertise in multi-racial settings * Award-winning startup technopreneur on Customer Service in a mobile platform * Exceptional communicator in English, some major Philippine languages/dialects * Robust leadership attributes and polished management skills * Has the heart for excellence and an eye for details * Gets the job done right and with dispatch * Well-organized, works hard and smart * Sees a half-filled glass that can be full Why hire me? 1. I know your most valuable assets are your internal and external clients. Leveraging on the employee-customer dynamics and enhancing each of their encounter for unparalleled, lasting customer relationships are some of the strengths I can bring to your business. That is my creed and my commitment. 2. I speak the language of the client, know what they want, and deliver. Generating definitive Weekly Executive Reports and attending weekly conference calls with the client's VPs for Sales and Training, CCCM (all Florida-based), the General Manager, and other stakeholders at my previous company will enable me to communicate and calibrate with your existing customers and translate actionable items into achievable tasks across all levels. 3. I mean business. I helped save my previous BPO company considerable amount (at least 5% of the monthly 3000-employee payroll) by making all support teams and agents accountable and clamping down tardiness and absenteeism, unnecessary over time, and validating all salary disputes. A monumental task since most of these procedures had to be manually and thoroughly checked, working closely with Workforce, IT, HR, and Accounting & Payroll. This created opportunities for meaningful collaboration and fostered trust on a workable, working system of checks and balances. 4. I am multifaceted. Holding leadership posts in different departments, I understand office dynamics and create synergy in giving help to, and getting maximum help from, everyone in the organization. And being a member of several Operational committees gave me substantial influence and direct involvement in Quality, Training, and Operations. 5. I firmly believe in constant learning and improvement. My training background allows me to follow-through on the enhancement and enrichment of every employee during their lifecycle enabling them to be competent, complementary, and customer service champions and productive members of the organization and the community. I champion the use of best practices and constant innovation and improvement for better quality assurance scores, heightened intrinsic value, and overall operational excellence. 6. I know reports and numbers. Generating, understanding, and using data and reports that command respect, equip everyone with the vision to excel, and align their goals and actions accordingly are my strengths. Thus, performance can be properly executed, accurately measured, and consistently replicated. 7. I serve. With my mind, heart, soul and all. You may also find it helpful in your assessment that service and excellence are some of my core values as attested by my volunteer works, and my personal and professional achievements. Please refer to my CV for details. I look forward to hearing from you at your convenience and discuss how I can add more value to your business, in creating the highest quality of customer relationships, exceeding client expectations, and delivering outstanding results. I humbly offer myself and my life experiences in adding a new dimension of service and excellence to your business, your clients, and the community you serve.

    $20.00 /hr
    0 hours
    0.00
  9. Maria Stella Santana

    Maria Stella Santana Agency Contractor

    Customer Service Professional

    Philippines - Tests: 5

    As a fully qualified Customer Service Professional with 10 years of varied experience, there’s much I can offer to the company of which I can contribute my knowledge and skills. I have more than 10 years of experience with different service oriented companies such as PLDT, a telecommunication company where I developed my interpersonal & communications skills, Land Bank of the Philippines and Prime Savings Bank where I developed my customer service & accounting skills, Con Amor Broadcasting Systems, a local TV station where I developed my writing and verbal skills. I worked as a supervisor from one of the leading retail stores in the Philippines, the SM Department Store where I led a customer service department of 30 assistants. From this organization, I am confident that my management skills developed fully and will enable me to make a significant difference at any company I will be in to.

    Associated with: ABE Solutions

    $5.00 /hr
    2,173 hours
    3.48
  10. Miriam L.

    Miriam L.

    Executive Virtual Assistant

    United Kingdom - Tests: 7

    I am a professional, dynamic individual, with a positive work ethic and a passion to succeed. I am educated to degree level in Business and Management and am looking to build upon my success in administrative management. I have a strong skill set, which includes (but is not limited to) proofreading, research & analysis, data gathering, transcription and general typing/data entry projects.

    $14.44 /hr
    58 hours
    3.58