Asterisk/ VOIP/Video Conferencing Solutions Consultant
Last active: 1 month ago
Solutions architect and project manager with a strong focus on VOIP and voice driven applications including IVRs,pabx systems, and call center integration leveraging open source and closed source technologies to implement customised solutions. Flair for systems analysis and design with advanced communication and people skills.
Specialties: Linux / Unix - Advanced
Asterisk - Advanced
VOIP - sip/iax -advanced
Windows XP / Server - advanced
Windows 7 - Intermediate
Cisco routing/switches - advanced
MSSQL - Intermediate
MySQL - advanced
Predictive Dialer systems - Advanced
Excel - advanced
c # - advanced
Procurement / professional communication - advanced
perl - intermediate
Genesys Call Center Systems - Advanced
Avaya - intermediate
Current Roles / Achievements
Responsible for all Voice / VOIP infrastructure across the OCIS group.
Enhanced call handling efficiency by approximately 40% - via software upgrades and enhanced configuration.
Developed enhancements to integrate with line of business systems and provide visibility on call patterns through visual tools.
Added web based video conferencing, screen share and web chat to the portfolio of services available to all OCIS business users.
Integrating Polycom auto provisioning systems with voice solution to make service delivery more robust and efficient.
Currently developing intelligent routing systems for VOIP using EIGRP on cisco core devices. Integrating DUNDi, database functions, static variables from MySQL clusters with a self healing voip routing solution as the end goal