Computer Hardware and Networking, Accessories, Software, Peripherals.
To work in an organized and systematic manner towards improving the business processes of organizations in order to reduce their operational cost and increase profitability.
Education Qualifications :
• PUC (Sc) in Physics, Chemistry, Biology and Mathematics, 2006 – NIOS.
• HSLC (Matric), 2002 – BSEM.
• Diploma in Computer Hardware and Networking (DCHN) - MICE
• Diploma in Computer Applications (DCA)
• Strong Customer Handling Skill (CHS) & Voice & Accent (Voice)
• 8 months in CLI3L eServices Ltd (Lexmark Campaign) as TSR (Voice)
• 21 months in Hewlett Packard Global Solution Center Bangalore as TSE (Voice)
• Dell International Services since October, 2009 till date.
Current Role :
• Advanced Resolution Expert (ARE) which include TREX, Mentoring teams, handling escalations, sharing process updates and healthy practices which would benefit us as well as our clients, etc. which would improves positive CE with the clients.
Achievements in Hewlett Packard:
• Best Technical Trainee Award – 2008 (Hewlett Packard)
• Appreciation Certificate from Hewlett Packard, Boise, Idaho, U.S. for outstanding performance in providing unique solution for HP printer issues.
• E-Award for creating Self-Help documents in HP portals which help the clients to resolve issue without contacting HP helpline.
• Innovative Idea Award for creating ‘Knowledge Base Tool’ which contain all the required information for HP printers and was implemented across Hewlett Packard Global Solution Center Bangalore.
• Service Excellence Champ for the month of August, 2009.
Achievement in Dell:
• Bronze Award Winner for Q1 FY11
• Top 50 Revenue Generator across all sites for FY11
• Top scorers for Positive CE FY14
• Promotion – Technical Support Expert (TSE) to Advanced Resolution Expert (ARE)
• Playing – PC Games & PlayStation.
• Listening to music.
• Good communication and analytical skill, confident and hardworking.
• Believe in team work and optimistic.
Personal Details :
• D.O.B : September 7, 1986.
• Sex : Male
• Nationality : Indian.