chat support Freelancers

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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 134 chat support projects are completed every quarter on Upwork.

134

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.60.

4.60
Last updated: May 1, 2015
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  1. Leah M.

    Leah M.

    Customer Service Management Professional

    United States - Last active: 3 months ago - Tests: 4

    7 years of Call Center experience with 4 years in a Leadership Role Created Quality Monitoring and Email Audit form to capture the experience of the Consultant/Customer Created Monthly Performance Review and Key Performance Indicators Authentic communicator with experience in coaching and development of direct reports and peers

    $20.00 /hr
    1 hours
    5.00
  2. J-za O.

    J-za O.

    High quality customer service and administrative support

    Philippines - Last active: 19 hours ago - Tests: 16 - Portfolio: 2

    I have more than 4 years experience in the BPO industry and 5 years experience as a VA/Project Manager. I have extensive experience in phone support, email support and a little in chat support, in the areas of sales, bookkeeping, customer service and technical support. I am very intelligent and I am able to easily adapt to tasks and responsibilities with minimum training and supervision. I am able to work individually or with a team. I am able to lead a team of 12 to 24 people and I am able to rotate shifts to perform this responsibility. I am able to multi-task. In addition to being able to perform administrative tasks, I am able to perform data entry tasks, web research and content writing. I have excellent English communication skills (verbal and written). I type at 60wpm and I'm skilled at transcription. I have good computer skills (e.g. web research, web applications and basic troubleshooting). My objective is to provide excellent service in a timely manner.

    $7.78 /hr
    1,783 hours
    4.57
  3. Van Gabriel La Vina

    Van Gabriel La Vina

    HelpDesk Microsoft Certified Mcdst Mcitp Mcts

    Philippines - Last active: 20 days ago - Tests: 14 - Portfolio: 7

    10+ years of solutions-focused technical customer support experience. Microsoft Certified Professional with the following certifications: Microsoft Certified Desktop Support Technician Microsoft Certified I.T. Professional Microsoft Certified Technology Specialist Handled work projects: - Content moderator / Quality Analyst / Zoho CRM/ CS-Cart - 3dcart data entry / Ebay listings / Amazon listings/ Wordpress postings - chat/ voice / email support - Remote Desktop Support - Technical Writing - Windows Administration - Application Support

    Groups: Microsoft Certified Professionals

    $5.00 /hr
    2,395 hours
    5.00
  4. Erlyvonne M.

    Erlyvonne M.

    Data Entry Specialist/Email Handling/Chat support/Customer Service/QA

    Philippines - Last active: 25 days ago - Tests: 7 - Portfolio: 1

    I have worked in the BPO Industry for the past 6 years. Started as a customer service representative for a telecommunications account, financial account and a sales/techinical account. I then worked my way up the ranks - to a Sr. Quality Specialist and now to a Quality Manager. When I was a customer service representative, I handled inbound and outbound calls as well as emails and chat correspondence. As a Quality Manager, I regularly interact with foreign clients (Americans and Indians) through meetings, discussion and business reviews. My primary tasks is to ensure that the programs I handle adhere to quality standards and process. I also provide business intellegence as well as analytics to the clients in terms of their performance.

    $4.44 /hr
    392 hours
    4.73
  5. John Reed

    John Reed

    Highly Experienced Technical Support Professional

    United States - Last active: 3 days ago - Tests: 4

    I am currently the sole customer/technical support provider for a veteran OS X and iOS developer, resolving technical issues, isolating bugs, and writing end-user documentation. I have many years of experience in independent/freelance hardware and software support, providing services both remotely and on location. I have worked with a number of leading telecommunications providers and commercial/consumer information technology vendors to ensure their internal users and customers received access to required resources at all times. Though I do not plan to leave my current position, I'm always interested in additional remote support opportunities, particularly in the Apple Mac OS X and iOS market. If you're an independent developer who needs a hand with your support workload, I would love to hear from you.

    $11.11 /hr
    18 hours
    5.00
  6. Jonald Manalo

    Jonald Manalo

    Technical and Customer Support Expert and Senior Analyst

    Philippines - Last active: 3 days ago - Tests: 5

    I have been working and analyzing support inquiries for over 5 years. I am also capable of handling a team of support people to ensure the team meets expectations. I am capable of training people (sales and tech). Please feel free to shoot me an email or Odesk message and I will respond immediately.

    $13.00 /hr
    899 hours
    5.00
  7. Rafael Segovia

    Rafael Segovia

    Technical Support/Customer Care

    El Salvador - Last active: 1 month ago - Tests: 6

    I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

    $5.56 /hr
    5,476 hours
    5.00
  8. Ruperto van anthony abrigana S.

    Ruperto van anthony abrigana S.

    Layout artist, Blogger, Dedicated Writer, Web Enthusiast

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 3

    Designs. It's what I do for a living. No, not in the traditional pins and wallpaper, but in the internet and computer era; whether it's designing a basic poster, the complicated web designs, video editing, data entry even taking pictures for photo resources or the cliche; internet advertising. That's what I do. That within 2 years time, I would be able to write my own book. Would love to have a good partnership with people whom I could trust. I am a reliable person that would definitely finish work in a timely manner added with finesse and accuracy. -I was president of the student council back in college -I love to write about blogs and news reports at the student official newsletter. -Spearheading events for charity and for poverty improvement. -Career and goal-oriented. -Would see myself on the top of the pillar after 3 years. -Though young, Started writing and reading books at the age of 7. (a lot of story books.) -Very well-versed in the art of photoshop. -Would willing to work for experience, pay is just a bonus. -Would be very loyal to a contractor if given the chance. -Had 4year time nominee as a student leader. -Mastered the art of Time Management.

    $4.44 /hr
    1,464 hours
    5.00
  9. Pedro Reis

    Pedro Reis

    Native French, Portuguese Translator / Technical Support Specialist

    Portugal - Last active: 7 days ago - Tests: 3

    I am a freelance French translator specialized in translating websites content, technical Whitepapers, news articles, books, academic material. I mostly translate from English->French, French->English, English->Portuguese, Portuguese->English. I am extremely thorough in my work, and I never miss a deadline. I have a degree in computer science and 10 year experience working in companies like MICROSOFT (Technical Support, Tecnhical writing) and an IBM Partner (Programming). Other areas of expertise are : - Technical Support ( 6 years experience) - T-SQL and RPG (AS400) programming (3 years experience). - ERP/CRM management systems implementation and Technical support (3 years experience) - MS SQL Database Administration

    $7.78 /hr
    54 hours
    5.00