Int'l Customer Account Management, Award-winning Technopreneur/Blogger
Last active: 12 days ago
Customer Hero. People-centered. Values-driven.
* International-standard training, Customer Service expertise in multi-racial settings
* Award-winning startup technopreneur on Customer Service in a mobile platform
* Exceptional communicator in English, some major Philippine languages/dialects
* Robust leadership attributes and polished management skills
* Has the heart for excellence and an eye for details
* Gets the job done right and with dispatch
* Well-organized, works hard and smart
* Sees a half-filled glass that can be full
Why hire me?
1. I know your most valuable assets are your internal and external clients.
Leveraging on the employee-customer dynamics and enhancing each of their encounter for unparalleled, lasting customer relationships are some of the strengths I can bring to your business. That is my creed and my commitment.
2. I speak the language of the client, know what they want, and deliver.
Generating definitive Weekly Executive Reports and attending weekly conference calls with the client's VPs for Sales and Training, CCCM (all Florida-based), the General Manager, and other stakeholders at my previous company will enable me to communicate and calibrate with your existing customers and translate actionable items into achievable tasks across all levels.
3. I mean business.
I helped save my previous BPO company considerable amount (at least 5% of the monthly 3000-employee payroll) by making all support teams and agents accountable and clamping down tardiness and absenteeism, unnecessary over time, and validating all salary disputes. A monumental task since most of these procedures had to be manually and thoroughly checked, working closely with Workforce, IT, HR, and Accounting & Payroll. This created opportunities for meaningful collaboration and fostered trust on a workable, working system of checks and balances.
4. I am multifaceted.
Holding leadership posts in different departments, I understand office dynamics and create synergy in giving help to, and getting maximum help from, everyone in the organization. And being a member of several Operational committees gave me substantial influence and direct involvement in Quality, Training, and Operations.
5. I firmly believe in constant learning and improvement.
My training background allows me to follow-through on the enhancement and enrichment of every employee during their lifecycle enabling them to be competent, complementary, and customer service champions and productive members of the organization and the community. I champion the use of best practices and constant innovation and improvement for better quality assurance scores, heightened intrinsic value, and overall operational excellence.
6. I know reports and numbers.
Generating, understanding, and using data and reports that command respect, equip everyone with the vision to excel, and align their goals and actions accordingly are my strengths. Thus, performance can be properly executed, accurately measured, and consistently replicated.
7. I serve.
With my mind, heart, soul and all. You may also find it helpful in your assessment that service and excellence are some of my core values as attested by my volunteer works, and my personal and professional achievements.
Please refer to my CV for details. I look forward to hearing from you at your convenience and discuss how I can add more value to your business, in creating the highest quality of customer relationships, exceeding client expectations, and delivering outstanding results. I humbly offer myself and my life experiences in adding a new dimension of service and excellence to your business, your clients, and the community you serve.