Project and Program Manager with CISSP, PMP, PSM1, ISTQB Certification
A Project Manager with over 22+ years of experience in managing Application Software Development, Maintenance and Testing projects. Managed projects with DotNet, Java/J2EE and web technologies, and Mainframe Technologies. I have knowledge about working with inDesign, InCopy, Framemaker, Articulate Storywriter, Captivate, and Camtasia Studio for technical documentation, in DITA style.
Managed projects of $15M or larger. Handled projects with different pricing models – Fixed Bid with Service Level Agreements and Performance credits, Result based, Time and Material with and without cap, and Cost-Plus model. Managed teams of 200+ in various geographic locations. Have a track record of completing projects on time and within budget. Have experience in delivering projects in Waterfall, Spiral and Agile Models.
Excellent experience in Insurance and Healthcare domain in the Claims and Sales & Underwriting areas.
Excellent skills in Managing Operations and Delivery, Account and Customer.
Responsible for managing Resources, Customer Visits, Clients, Proposals and Presales.
Worked at the client site for more than 4 years in US and 5 months in UK and showed the ability to handle client escalations. Key customers include CIGNA Corporation in US and Zurich Financial Services in UK.
Delivery Management - All Phases of Risk, Requirements, Scope Management, and Change Management. Responsible for Estimation and Planning and organizing. Followed client specific SDLC, Quality methods, and used Defect Prevention techniques.
Sales Support - Proposal Anchoring, Work Order Preparation / Reviews, Customer Visits and Presentations