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BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 11 BPO Call Center projects are completed every quarter on Upwork.

11

Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: September 1, 2015

Popular BPO Call Center Searches

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  1. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,431 hours
    5.00
  2. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    Groups: Pro Customer Service

    $11.11 /hr
    6,402 hours
    4.99
  3. April Descaya

    April Descaya

    Customer Sevice Representative/Tech Support/Data Entry/Telemarketer

    Philippines - Tests: 10

    Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.

    $4.00 /hr
    1,055 hours
    4.64
  4. Ray Villadelgado

    Ray Villadelgado

    Social Media Manager, Content Writer, Sales Rep. Lead Generation

    Philippines - Tests: 1

    I am looking to expand my professional experiences in social media management, content writing, sales promotion. I have excellent speaking and writing skills. I have the ability to connect with people. A team player and has the initiative required to advance the goals of a group. I enjoy the challenges of learning new skills.

    $6.67 /hr
    1,012 hours
    0.00
  5. Martin Morales

    Martin Morales

    Data Encoder / Web Researcher / Web Analyst

    Philippines - Tests: 4

    My name is Martin Morales. I am looking for short or long term jobs and projects that will enable me to utilize my skills and experiences that I have acquired. I have more than 7 years of experience working in the Business Process Outsourcing industry. My skills include but are not limited to: -Customer and Technical Support (Call Center related skills) -Data Analysis -Data Entry / Encoding / Proofreading (typing speed average of 50 WPM) -Data Processing -Web Research I am confident that the skills that I have will enable me to perform the task you will assign to me. I can also work with a team or by myself, I have fast internet connection and I can be available any time of the day for your business needs.

    $5.56 /hr
    2,299 hours
    5.00
  6. Christopher aldrin G.

    Christopher aldrin G.

    Web Developer, soon-to-become Mobile Developer, Software Programmner

    Philippines - Tests: 6

    Graduated student since May 27, 2014. I am proficient in web development, including PHP and HTML, as well as CSS. Soon, I will also experience in developing mobile apps, as long as you can help me do so. Yes, I was a loner and I may have a chance in teaming up with you guys, so please do help me.

    $5.56 /hr
    0 hours
    0.00
  7. John Ruen Sypiecco

    John Ruen Sypiecco

    Professional SEO Content Writer & Customer Service Representative

    Philippines - Tests: 2

    Over the years, I have developed and mastered my skills in both writing and speaking. I have written exemplary summaries of service listings using SEO keywords for the last two years. My expertise has helped Thumbtack professionals get on top of Google's page ranking. I have also experienced handling billing and sales calls for an AT&T Uverse account in Davao, and managing the Local Store Marketing Team at McDonald's Cagayan de Oro City. I am a well-organized and highly motivated freelance professional. I work hard to attain my goals on time and make my employers proud.

    $3.50 /hr
    1,011 hours
    5.00
  8. Marx Melencio

    Marx Melencio

    Multi-Lingual Call Center and Multimedia Marketing Consultant

    Philippines - Tests: 1

    I'm Marx Melencio, founder and marketing communications strategist of our 9-year old global ICT consulting company, Grayscale Business Consultancy & Marketing Services. We are a certified Microsoft Partner and have two Manila-based head offices and nine provincial city offices here in the Philippines. We operate a multi-lingual call center with professional teams of sales representatives, customer support agents and remote PC technician specialists. We support English, Japanese, German, French, Spanish, Arabic, Russian, Malay and Chinese. We also operate multimedia marketing consultancy departments with teams of professional writers for onsite and offsite content, software programmers, Web developers, graphics designers and PPC / SEO / SEM / social media marketing specialists. Our multimedia marketing departments support English and Japanese. Here are some of our notable achievements: *** In 2007 -- We helped the carrier product of our Canada-based corporate client to be globally recognized as the WORLD'S BEST SELLING MICROSOFT WINDOWS OPTIMIZATION SOFTWARE of the YEAR; *** In 2008 -- I was recognized by our national government and our country's presidential consultant on business as the MOST INSPIRING ENTREPRENEUR of the PHILIPPINES; and *** In 2010 -- We helped the website of our Malta-based corporate client to be globally recognized as ONE of the TOP 20 TECHNOLOGY WEBSITES of the YEAR. Contact us now for your projects...

    $85.56 /hr
    343 hours
    5.00
  9. Md Nazim Uddin

    Md Nazim Uddin

    VOIP/IP-PBX/ Contact Center/ expert IT Professional

    Bangladesh - Tests: 1

    I’m high‐performing, strategic‐thinking and highly skilled professional with more than eight years’ of experience in Information Technology & Telecommunication sector. I’m adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Well‐versed in all phases of projects, including defining plan, implementation and quality assurance. Enormous experience on Contact Center technology process, policy, operation & administration, IP Telephony & Unified Communication & Video conferencing deployment, network design, IVR call flow design, business automation, writing technical documents, user manual etc. I also equipped many other IT domain specially Unix & Solaris, Windows servers, PHP, Mysql, Switch & router configuration & Avaya products. I would be immensely delighted to help individual, organization or society. I believe I could solve any complex, technological problems in my domain that challenge my intellect and fire my imagination. My Core Competencies: - Avaya Contact Center solution - Avaya IPT & Unified Communication - Avaya IP Office - Avaya & Cisco Video Conferencing - Cisco switch & router configuration - Installation and administration of Linux - Windows Server installation & administration - IIS & Tomcat configuration - Linux Shell & VB script - Expert on SQL (MS Sql & Oracle DB) - Programming language (Java, Visual Basic & PHP) - Expert in MS office suite

    $35.00 /hr
    35 hours
    4.65