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Business Analysis Job Cost Overview

Typical total cost of Upwork Business Analysis projects based on completed and fixed-price jobs.

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On average, 209 Business Analysis projects are completed every quarter on Upwork.


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Time needed to complete a Business Analysis project on Upwork.

Average Business Analysis Freelancer Feedback Score

Business Analysis Upwork freelancers typically receive a client rating of 4.71.

Last updated: October 1, 2015
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Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Edward A.

Edward A.


Grenada - Tests: 5 - Portfolio: 1

An enthusiastic analyst, who enjoys being part of, as well as leading a successful and productive team, quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.Possesses an excellent analytical and data entry skills with a high level accuracy, with excellent customer service abilities.and also a high level of proficiency with software applications.

$13.33 /hr
2,231 hours

Irene DeLaGarza

Irene DeLaGarza

Technical Writer | Industrial Engineer | Operations Manager

United States - Tests: 9 - Portfolio: 1

Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. Expert in documenting process manuals, business processes, standard operating procedures and user guides. * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Operations and Team Management * Chargeback and Dispute Management * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration * Regression Testing I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

91% Job Success
$36.67 /hr
3,663 hours

Marc A.

Marc A.

IT Project Manager

Philippines - Tests: 3 - Portfolio: 9

CORE COMPETENCIES: + IT/IS Organization, Management and Administration + IT Project and Change Management + IT/IS Policy and Strategy + Advance Financial & Managerial Accounting + Consulting and Research I have been focusing in IT project management. Where my priorities are in developing innovation as well as on other function where business and technology needs to be managed and resources have to be coordinated. I am always looking forward for opportunities to contribute my skills and experience. I have the commitment, the drive to excel, and the ability to apply those skills consistently.

100% Job Success
$22.22 /hr
1,368 hours

Shahjahan Samad

Shahjahan Samad

Project Manager

Pakistan - Tests: 8 - Portfolio: 5

A Website/Software Project Manager with 12 years of extensive experience in the IT Industry, i believe in adding value to any project that i am working on and to never let down the people i am working with. My core area of expertise is Software and Website Project Management but i have also been involved in making presentations, writing technical documentation, doing Business Analysis and conducting End User Training. I have a diverse skill set which includes MS Project, VB.NET, C#, ASP.NET, BaseCamp, Dot Net Nuke, SEO, SQL Server, Crystal Reports. Besides this i also possess Excellent communication, interpersonal and presentation skills.

100% Job Success
$15.56 /hr
8,424 hours

Ethan Frounfelker

Ethan Frounfelker

CRM Consultant Engineer

United States - Tests: 5 - Portfolio: 4

CRM SOFTWARE SPECIALIST ENGINEER Documented success in CRM selection, implementation, development, and project management. 5 Years of proven expertise in CRM selection, configuration, implementation and administration. Senior engineering and sales professional with real-world field and business operations experience. Possess big-picture vision, leadership, and tenacity to recommend and provide customer solutions and manage projects from beginning to end. Also versed in database organization, development, and maintenance. Triggers increased market share and accelerates revenue growth. Highly motivated to outperform the competition; consistently sets and achieves personal goals above corporate expectations. Dynamic and diversified engineer skilled at providing software tools that exceed customer and company requirements. CORE COMPETENCIES CRM Selection CRM Implementation CRM Consulting Business Systems Improvement CRM Development Project Management CRM Database Maintenance Process Documentation Creation Customer Support IT/IS Management Sales Development Life Cycle Business-to-Business Sales Microsoft Office Proficiency Zoho CRM Zoho Creator Zoho Sites Zoho Support Zoho Survey Zoho Live Desk Zoho Campaigns SugarCRM Batchbook Zapier Nutshell CRM Zoho CRM Offline

98% Job Success
$66.67 /hr
1,589 hours

Romit M.

Romit M.

Internet Marketing Consultant-SEO-SEM Expert- 7+ Yrs Exp.-USD11.96/Hr

India - Tests: 6 - Portfolio: 9

In my Internet marketing career, I have had pleasure of wearing different hats. I am well rounded marketer with experience in SEO, Adwords, Social media promotions. I have deep Understanding of SEO and Know that how all factors of Technical development, User Experience and IM are related. I have worked upon wide variety of websites like Wordpress, E-Commerce, Big Commerce etc. I am good listener and always strive to understand my client's needs.

97% Job Success
$11.96 /hr
15,212 hours

Disha S.

Disha S.

Web designer/SEO Professional with 7Yrs Experience

India - Tests: 7 - Portfolio: 18

Having over 7+ years of experience, I handled wide range of design and internet marketing campaigns for upcoming companies/ new business owners and well established corporates. My core competency lies in effective solutions & end to end project management. I have proficiency in both design and marketing analysis tools ie.( Design) Wordpress, PHP, HTML5, PHOTOSHOP, CSS3, (Analysis) SEM Rush, SEOmoz.

96% Job Success
$6.90 /hr
16,104 hours

Kannappan K.

Kannappan K.

Expert iOS/Android QA Manager/Tester and PM/Business Analyst

India - Tests: 8 - Portfolio: 15

****** Amongst the top 1% of successful Upwork Freelancer. ****** 15k+ hours of work experience in Upwork - shows my dedication towards the job. ****** Three 2000+ and Two 1500+ hours contracts - shows the clients trust in my work. ****** Rated with 5-stars by clients - shows the quality of service rendered. ****** Reached these milestones in just 36 contracts - shows that I am one of the fastest growing Technical Freelancer on Upwork. Certified Software Testing professional (CSTE), with over 12 years of experience in Software testing. I have worked with companies like Travelocity, McAfee, Sony etc, familiar with Travel/Airlines, e-Commerce and Treasury domains. Experienced in web, desktop and Mobile apps testing on iPhone 6 Plus (iOS 8.2), iPhone 4S (iOS 7.1.2), iPad 2 and 4 (iOS 8.3), iPod Touch 5, equivalent to iPhone 5 (iOS 8.3), iPod Touch 4 (iOS 6.1.6), Google Nexus 5 running 5.1 (Lollipop), Samsung Galaxy S3 running 4.1.2 Jelly Bean, Samsung Galaxy Tab Plus running 4.1.2 Jelly Bean,. Good at Project Management, User Requirements Analysis and review, Test Data Preparation, Test scenarios identification, Test execution, Test reporting, QA Reviews, Defect tracking etc. I am involved in Requirements Gathering, Functional testing, System Testing, Integration testing, Smoke/Sanity Testing, Iteration close-out demos, Status Reporting to the clients etc. I would like to accept any online freelance jobs in Project Management, Business Analysis and Software Testing. To know more about the quality of my service please read the testimonials given by my clients.

100% Job Success
$25.00 /hr
15,754 hours