Customer Service Manager/ Trainer/Zendesk Chat, Phone, Social Support
Over the years I have worked in various environments requiring confidentiality, customer service, administrative abilities, scheduling,fielding phone calls, correspondence, Team Leading, complete office management. My core strengths are in problem solving, being a "go getter" and getting the job done. I enjoy working closely in a supportive role with my employer as well as working in sync with my team of co-workers. I am a self-starter, self-motivating, professional individual who works as a team player and has the provider's best interest at hand. I have a fully equipped home office (computer, email, high speed internet, printer, smartphone, Skype) at my disposal to best serve my clients/providers. I'm reliable and I deliver excellent and timely results. I have effective organizational and communication skills. I'm versatile able and willing to learn new tasks/skills relatively fast. I am an asset to any employer.
>Excellent Phone & Email Support
>Chat and Ticket Support via Zendesk
>Expert with Inbound Lead Follow Up (Phone & Email)
>Effective in Sending Emails on your behalf as your PA
>Best in Organizing Emails
>Top Agent for Outbound both in email and phone outreach
>Master in List building, Database and Stock Management
>Knowledge in Building and creating knowledge base
>Excellent Appointment setter
>Can Take inbound support phone calls
>very efficient in Data Entry and research with the use of Google Drive (Docs, Spreadsheet), Gmail, GChat, GCalendar,
>experienced in using online CRM tools like Salesforce,UFG, Basecamp, Zendesk, Linkedin,etc...