Call Center Management Professionals & Consultants

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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 16 Call Center Management projects are completed every quarter on Upwork.

16

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.42.

4.42
Last updated: May 1, 2015

Popular Call Center Management Searches

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  1. Irene victoria D.

    Irene victoria D.

    Technical Writer | Operations Manager

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. * Operations and Team Management * Chargeback and Dispute Management * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $33.33 /hr
    2,914 hours
    5.00
  2. Carolina S.

    Carolina S.

    Administrative Assistant/ Customer Service Rep.

    United States - Last active: 16 hours ago - Tests: 5

    Over the past years I have enjoyed volunteering within my community. I am proficient with the application of communication and leadership skills. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a position that will offer me the opportunity to utilize my current skills and to allow me to gain additional skills that will help me contribute as a value added team member in a professional work setting.

    $16.67 /hr
    2,747 hours
    5.00
  3. Tonya D.

    Tonya D.

    Creative Writer, Blog & Article Writer, Social Media Expert

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 5

    I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

    $26.67 /hr
    2,249 hours
    5.00
  4. Mario V.

    Mario V.

    CS Consultant

    Costa Rica - Last active: 17 days ago - Tests: 2

    10+ years of customer support experience, oriented towards constant improvement. Built, trained and managed entire teams with people from all over the world. Highly adaptable and positive towards fast paced cultures and change. Strongly interested in a position where support is not only a service but also an opportunity to inspire and engage. Looking for long-term challenges.

    $23.64 /hr
    7,731 hours
    5.00
  5. Mark N.

    Mark N.

    Writer - Grant Writer

    Sri Lanka - Last active: 3 days ago - Tests: 26 - Portfolio: 1

    To Use My Skills to Help You........ While Earning for Myself! Writing, Rewriting, Summarizing - Research, Data Identification, Virtual Assistance/Management etc In the Last Six Years, I have worked for a Charitable/Aid agency, Running its Income Generation activities, and also Staffing its Proposal Writing/Preliminary Budget/General Admin/Reporting - all in English. Proposal writing includes orginal research. Have used MS Word, Excel and PowerPoint. Have familiarity with Data Identification and Entry and having worked in a computerized Library Atmosphere, knowledge of such software. Having supervised and then managed staff, I understand that Efficiency lies at the Core of Profit!

    $12.00 /hr
    356 hours
    4.99
  6. XinYin Qin

    XinYin Qin

    Translator, Sales/Marketing Expert,MBA,ERP Expert

    China - Last active: 16 hours ago - Tests: 74 - Portfolio: 59

    Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional

    $20.00 /hr
    2,577 hours
    4.96
  7. Marc B.

    Marc B.

    Sr. IT/Software Development (Project) Management

    Italy - Last active: 16 hours ago - Tests: 10

    - Sr. QA Engineer - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/

    $50.00 /hr
    5,277 hours
    5.00
  8. Czarina T.

    Czarina T. Agency Contractor

    Project Manager, Recruiter, Customer Service Trainer

    United States - Last active: 16 hours ago - Tests: 7 - Portfolio: 3

    Currently supporting a few key teams for the oDesk Corporation, my portfolio includes past experience in several key roles: Project Manager, Team Lead, Technical Recruiter, HR Manager and Operations Manager. I have been very lucky to have worked with oDesk's key leaders. For the last few years of my life, I have lived and breathed oDesk. I welcome greater challenges as I believe this opens an opportunity to do my part in helping a company's growth. I am driven, relentless, and sincerely believe that sleeping is overrated. Please do not hesitate to reach out to me for opportunities, or even just to discuss on how you can leverage oDesk to work for you.

    Groups: MediaPiston Writers, oDesk Website Project Consultants

    Associated with: oDesk Payroll

    $30.00 /hr
    11,484 hours
    5.00
  9. Andrew S.

    Andrew S.

    United Kingdom - Last active: 4 months ago - Tests: 12

    I have gained experience in a wide range of industries and positions over the past 18 years. My core skills are focused around training and document writing but I also have experience of customer service, hardware and software support, database and network administration, web design, programming and finance. I have worked for large multinationals, government agencies, small and medium sized businesses as well as the family business. Over the past seven years I have worked for the Environment Agency which is a government agency responsible for the protection of land, sea and air in the United Kingdom. Here I have worked in the Finance Department to design and deliver staff training courses along with procedures for new initiatives. My main objective is to use my technical skills to write instruction manuals, knowledge documents and training guides but am able to provide full administrative support, general office skills and an excellent telephone manner.

    $33.33 /hr
    3,223 hours
    5.00
  10. Greg Farkas

    Greg Farkas

    Sales Manager/Telemarketing/Appt. Setting/CSR/VA/Freelance Consult

    United States - Last active: 06/19/2014 - Tests: 3

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team's successful sales record. Also, I have strong problem solving and resolution tactics. I can assure you that I will become an asset to your company and help you maximize your profit.

    $23.33 /hr
    156 hours
    5.00