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Call Handling Job Cost Overview

Typical total cost of Upwork Call Handling projects based on completed and fixed-price jobs.

Upwork Call Handling Jobs Completed Quarterly

On average, 180 Call Handling projects are completed every quarter on Upwork.

180

Time to Complete Upwork Call Handling Jobs

Time needed to complete a Call Handling project on Upwork.

Average Call Handling Freelancer Feedback Score

Call Handling Upwork freelancers typically receive a client rating of 4.49.

4.49
Last updated: September 1, 2015

Popular Call Handling Searches

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  1. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    Groups: Pro Customer Service

    $11.11 /hr
    6,402 hours
    4.99
  2. Charlene B

    Charlene B Agency Contractor

    Operations manager and Customer service expert

    Philippines - Tests: 3

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Groups: Pro Customer Service

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    3,889 hours
    5.00
  3. Amor V.

    Amor V.

    Writer

    Philippines - Tests: 6 - Portfolio: 1

    I would like to showcase my skills, talent and experience in technical and creative writing. I am a hardworking professional who knows how to value and respect people's time. I have been writing my whole life and over five years online. With this experience, I would like to help people in reaching their desired goals. Apart from writing, I was also employed as an over-the-phone technical and customer service representative for two American companies for over five years. I worked with Linksys Home Networking for over two years and with Time Warner Cable for almost three years. My experience with handling different kind of customers gives me an advantage on how to deal with people, online and offline.

    $5.56 /hr
    4,102 hours
    4.97
  4. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  5. Alla Tsipak

    Alla Tsipak

    Experienced Customer Service Agent and translator

    Ukraine - Tests: 1

    l have 5 years experience as customer support agent. Before that I also worked as English Teacher at University in Kyiv. I am Ukrainian/Russian native speaker, have been learning English and polish languages almost all my life and also have experience in translation for more than 7 years. In addition to my working experience I have an excellent communicating skill. I am also a punctual, diligent and patient individual. I can provide e-mail, ticket, chat and phone support and will do everything I can to delight your customers.

    $11.11 /hr
    0 hours
    0.00
  6. Sai Mitra

    Sai Mitra

    Call Handling, Technical Writing, Web/Market/Business Research, Sales.

    United States - Tests: 13 - Portfolio: 2

    I hold a bachelor's degree (Magna Cum Laude) in Accounting from the Newman University of Kansas, USA. Management was my second major and through internships and work experience with hotel management company and accounting firm, I have the skill-set required to perform most accounting related jobs as well as jobs related to technical writing, customer service/support, admin. support, marketing, web research etc. I am looking forward to work with serious clients who wants to get their job done in a timely manner with perfection.

    $11.26 /hr
    83 hours
    5.00
  7. Carolina S.

    Carolina S.

    Administrative Assistant/ Customer Service Rep.

    United States - Tests: 5

    Over the past years I have enjoyed volunteering within my community. I am proficient with the application of communication and leadership skills. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a position that will offer me the opportunity to utilize my current skills and to allow me to gain additional skills that will help me contribute as a value added team member in a professional work setting.

    $16.67 /hr
    3,323 hours
    5.00
  8. Karine Farah

    Karine Farah

    Technical support-French speaker

    Egypt - Tests: 7

    Seeking a challenging position in a growing organization whereby I can develop my experience &communication skills to build a professional career path. Current Job Description:-Provide collaborative direction to the team in achieving goals at a team and consultant level.-Provide real time floor support for consultants who are on calls.-Effective queue management by driving AHT and quicker resolution on calls.-Analyzing both KPIs and efficiency metrics to identify patterns and aberrations and coach accordingly.-Constant coaching and feedback to consultants based on the type of question asked, calls handled and overall trend on metrics. -Training and up skilling consultants on new or existing process to enhance resolution and customer experience. Personal skills:Quick learner, Self Motivated and Hard worker.Work under pressure in both individual &team work.Inspire others to set &achieve personal and team goals.

    $5.00 /hr
    23 hours
    5.00
  9. Percival A.

    Percival A.

    Reliable Researcher

    Philippines - Tests: 3

    I simply do not believe that Eye-catching introductions justify Excellent Performance... for me, it can only be measured and defined by delivering a satisfying service which entails excellent result for every task or project assigned, in an accurate and timely manner. I worked in BPO industry for 5 years handling different accounts spanning from Live Services (Chat Moderation/SMS-Chat Support/Live Game Testing) to Offline Services (Email Support, Content/Picture/Video Moderation, Tagging Calls and Mediating Call Disputes) and Office works such as Hiring and Processing Applicants, Actual Training and Job Orientation, Drafting and Structuring manuals Training and Orientation, Monitoring production and operation, and Coaching for Quality Assurance purposes. I have nothing much to write about me but I am 100 percent definite that all of the co-workers and Employers I have previously worked with would vouch for me as far as attitude, performance and work quality are concern.

    $3.00 /hr
    788 hours
    4.00
  10. Kit miko M.

    Kit miko M.

    virtual assistant

    Philippines - Tests: 3

    My goal is to provide and deliver on time, quality service all the time. I have been working as a freelance virtual assistant since May of 2010 and have provided service to a number of companies inside and outside oDesk. I am continually improving my skills to provide the best service in the field of Internet Marketing. I have managed a team of virtual assistants outside oDesk which includes creating schedule, monitoring workload, quality control and assessment. Some of my skills include: *Article Writing and Article Spinning *E book writing *E book formatting (epub and mobi) *E book formatting (web pdf and print pdf) *Email Management And Marketing *Blogging and Blog Commenting *Marketing Research, Keyword Research and Analysis *Social Bookmarking *Social Media Management *Self-Hosted Wordpress Development *SYNND Software Management *Hootsuite Management

    $3.33 /hr
    762 hours
    4.81