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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.


Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

Last updated: October 1, 2015
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Susan C.

Susan C.

ESL Teacher/CSR/Admin/Payroll Staff

Philippines - Tests: 5 - Portfolio: 1

I have been working online as an ESL teacher to South Koreans and Japanese for 7 years now. With this experience, I am confident that I have an excellent English communication skill verbal or written. I have also experienced working as a customer service representative to two different companies which deals with problem solving and or taking reservation. I am pretty sure that I can handle any kinds of customer related issues under minimum supervision.

100% Job Success
$3.50 /hr
289 hours

Stephanie Price

Stephanie Price

Business Manager With Expert Customer Service Skills

United States - Tests: 6

Over the last 5 years, I have worked for several virtual calls centers using various different VOIP and VPN software. I have experience in phones, emails, and chat support. I have led an entire support team for a emerging email filtering company. My skills using Zendesk include answering tickets and chat for inbound customers as well as using Zendesk to reach out through outbound contact. I have experience in DEV/QA testing to make sure a product/feature is ready before it is released. A recent business graduate in Business, I have helped to lead webinars as well as sit in on sales demos. I have also been involved in developing an entire training program for new hires and have guided new hires to better understand company product, features, and polices.

Groups: Pro Customer Service

100% Job Success
$10.56 /hr
2,513 hours

Rhizza Marie Callis

Rhizza Marie Callis

Customer Support/ Article Writing Professional

Philippines - Tests: 7 - Portfolio: 4

I have been working online for the past 6 years now. I have worked on some writing jobs, virtual assistance and customer service. I would say that my strongest point would be my customer service skills. Before I started working online, I worked at one of the largest call centers here in the Philippines. I have experience in working in the Tier 3 (escalations) department. I have extensive experience in email and chat support, including phone support. My English skills, both written and verbal are exemplary. I am very professional in everything that I do and I like to get things done as quickly and accurately as possible. I am also a very quick learner and very highly trainable. I can work under minimal supervision as I am an honest, trustworthy and a dependable individual. Feel free to contact me for an interview any time! :)

$5.56 /hr
1,448 hours

Regina Gue

Regina Gue Agency Contractor

Result Driven and Customer Focused Administrative Support

Philippines - Tests: 16 - Portfolio: 3

Am passionate about providing efficient business solutions to my clients. Dependable and proficient in data entry and database management functions, I also boast to be a quick learner who's very result oriented. I love learning new things; research work appeals much to me. On top of that, I also love information gathering, data mining and playing with numbers; as a by product , presentation is also one of my strong points - . Formal employment wise, I have had approximately 10 years with the customer service industry and I find joy in making situations better for the people I work with. I have had experience with continuous improvement and it's one of the skills that I've built with the people I've worked with. Never be satisfied with status quo as your competitors will definitely gain a lead on you - I don't want to end up saying "Who Moved My Cheese?" Should there be projects involving learning, growth and improvement, let's talk. :)

Associated with: Brilliant Solutions, Ferrero

98% Job Success
$9.00 /hr
5,180 hours

Eloisa Maica Ortencio

Eloisa Maica Ortencio Agency Contractor

Customer Service Specialist | EMail Support | General Transcriptionist

Philippines - Tests: 2 - Portfolio: 2

I am an experienced customer service representative with at least 4 years of experience in different channels -- live chat, email response, inbound customer support with billing, and technical support. The following are the training I have attended: 1. Extreme Customer Connection 2. Diffusing Irate Customers 3. Delivering Customer Experience 4. Everyone Matters I was also assigned to be a subject matter expert focusing on conducting customer experience training to newly hired representatives. I have a very competitive spirit with the drive to impress my clients.

Associated with: Paramount, Fajumaro Inc., Gi-Em Solutions

$5.56 /hr
4,811 hours

Felix Albotra

Felix Albotra Agency Contractor

Niche Site Expert | SEO Link Builder

Philippines - Tests: 1 - Portfolio: 6

I've been building and marketing niche websites since 2010. And from that time frame, I consider myself as an expert in the field of niche marketing. Especially in finding profitable niche market, promoting niche sites and getting it rank in Google. Before I was introduced to the Virtual Assistance Industry, I was once a blogger until today where I gain knowledge and skills applying various Internet Marketing techniques. P.S. Visit [Niche Site Assistant dot com] for reference. You can also visit my personal blog at [Felix Albutra dot com].

Associated with: Data Entry Jobs Philippines, Filipino Virtual Assistants, NZT Interactive

$10.00 /hr
92 hours

Michael M.

Michael M. Agency Contractor

Chat Support / Customer Service / Email / Phone / Admin / Manager

Philippines - Tests: 15 - Portfolio: 4

I opt to SUCCESS not only for myself but also to the company I serve. Producing 100% Employer / Customer Satisfaction is my goal. These are established by my skills and abilities below: --Berlitz Certified --Good command in English (Writing, Listening, Reading and Speaking) --Customer Service (Email / Chat and Phone Support) / Order Processing / Billing / Data Entry / CRM / Inbound or Outbound Calls --Worked as an encoder, can type 60wpm. --Ability to relay messages formally and in an understandable manner thru business letters, e-mails, voice mails, text messages and in person. --Receptionist by experience and has developed excellent telephone skills. --Sales driven --Outstanding communication skills. --Technical Knowledge: Internet connections and modem/router configuration setup, Microsoft Office, Operating Systems, and Some hardware installations.

Groups: BigCommerce

Associated with: Dynatech Team Solutions, Offshore Us Agency

100% Job Success
$6.67 /hr
9,770 hours

Ali Raza

Ali Raza Agency Contractor

Experienced Customer Support and Account Manager

Pakistan - Tests: 2 - Portfolio: 1

To be a part of a dynamic organization where I could put to use my skills; I have been part of a reputed NZ virtual assistance Firm for over five years with three (3) different positions. My core competency lies in my ability to listen to instructions and carry out tasks in a timely manner. I am passionate about my work and will be a great addition to any team. I am detail oriented, honest, hardworking and competent and I am very much willing to learn and can work under pressure. I can go beyond the limit as I am an aggressive type of person when it comes to work. I have gathered and developed several skills over the last 5 years which would make me the one of the top choices in Data Entry, Email and Chat Support, Virtual Assistance, E-store Management and Product Listing. Objective To work in the most challenging position with an organization that provides ample opportunities to learn and to contribute. Technical Skills Operating Systems Windows Customers query Handling Trouble Shooting Leadership MS-Office Academics (Commerce) Present: MBA 3.5 years (Human Resource Management) Professional Experience Team Leader in Total Assist PK for 5 Years (Affiliated with NZ Online Firm) Freelance job experience Private Job For Alex on Elance Experience:3 months (From April 2015 – Ongoing) Project Title:N/A Designation: Customer Support and Account Manager Declaration I hereby declare the information furnished above is true to the best of my knowledge and belief.

Associated with: Virtual Solutions

$5.00 /hr
777 hours

Irwin Ingan

Irwin Ingan Agency Contractor

Freelance - Data Entry, Article Writing, CSR, Assistant Star

Philippines - Tests: 10 - Portfolio: 8

To land a part time or full time job and grow professionally through responsible workmanship while learning new skills and expanding my knowledge by giving impeccable work to my clients. I have good background in writing, encoding, data entry and basic to intermediate skills in online researching and computer applications.

Associated with: JSS Virtual Solutions

100% Job Success
$10.00 /hr
1,571 hours

Marco S.

Marco S.

Author and a native speaker of Danish

Denmark - Tests: 4

My name is Marco! I am a young and very straightforward employee, who is always ready to make a hundred percent out of the material I am given. Simply a young and successful man that you can count on! I hope you wonder why you should choose me instead of all the others? Well, first of all I can say that I have about 5 years of experience in translating English-Danish and Danish-English. I am a native speaker of Danish. Currently, I am studying English and have done this for several years now. Another very important thing to know about how I work is that I would rather use another 30 minutes to check for mistakes, than hand over a product that is of a lower standard than it could be. As a translator, I do not just translate. I try my best to find the perfect word to get the same message out there when the project is translated. As a translator, I aim to provide the best possible experience for those who are going to read it later. Because of my mixed family roots, I am a quick learner of new languages and I have currently been studying French for the last 26 months.

72% Job Success
$11.11 /hr
12 hours