Full Stack Customer Service Expert
Last active: 1 day ago
I have 4 years of experience focused on senior-level, multi-skill customer service and technical support roles handling and utilizing various communication channels such inbound and outbound phone calls, fax, emails and chats to ensure customer satisfaction.
I’ve worked in banking, travel and tech industries.
I am a problem solver. I never ran out of creative ideas.
I pay a lot of attention to details. I am an effective communicator.
I am friendly, supportive and proactive leader and teammate!
CUSTOMER SERVICE EXPERIENCE
Technical Support for Linksys Router
Linksys is one of the most popular internet router for home and small office.
▪ Provided phone technical support for US and Canada end-users. The calls are a mix of
non-technical customers such as household members as well as technical experts such as IT
personnels of small to mid-size companies.
✓ I was one of the two highest ranking trainees in a batch of 80 new hires. I accumulated enough score to be exempted for the final evaluation.
Travel eRep for expedia.com
Expedia is a leading online travel agency. It was owned by Microsoft at the time.
▪ Processed travel reservations such as Flights, Hotels, Cars and Activities
▪ Coordinated and negotiated with the airlines, hotels, car rental companies, and attraction & events companies to make sure customers get the best travel experience
▪ Utilized inbound and outbound calls, fax and email to communicate with customers and business partners
✓ Was regularized with “AA” grade
✓ Maintained 100% Customer Satisfaction grade
✓ Was the highest ranking trainee in a batch of 80 new hires
✓ Was awarded Mentor’s Choice upon training completion
Processing Executive for HSBC
HSBC Data Processing Phils. is the in-house BPO subsidiary of the financial giant HSBC.
▪ Answered inbound customer calls from the bank’s North American credit card holders
▪ Updated customer account information, processed payments, assisted customers in processing balance transfers and sold various type of relevant products such as identity theft protection and different types of insurance
✓ Awarded “Site Highest Sales Transfers” for the month of September 2005
✓ Awarded the Certificate of Excellence for Perfect Attendance