chat support Freelancers

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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 129 chat support projects are completed every quarter on Upwork.

129

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.58.

4.58
Last updated: July 1, 2015
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  1. Claudia Cavina

    Claudia Cavina

    Bilingual Italian English, versatile worker, fast learner

    Italy - Last active: 1 day ago - Tests: 18 - Portfolio: 10

    Please If you need my services contact me with a message, odesk doesn't allow us contractors to contact You (client) directly unless you started a contact with us before, so any question posed as custom message in the decline offer goes unanswered if you haven't started an interview before declining the offer we made as contractors. Thank you for your understanding. At the momet my main objective is to accumulate expertise and more experiences in the fields where my strenght points lay, The final goal I'm hoping for is one day have an interesting curriculum that shows my versability, taking full advantage of my bilinguism, as Italian is my mother tongue while I've studied English, of course also business oriented, for the past 15 years, attending courses in English specialized schools like London's Malvern House. During the years both for school and recreational projects I've found myself working with programs like : microsoft word, for my creative writing passion; microsoft powerpoint, because words and poems are good but pictures and photos help expressing your ideas so much better and in a more immediate way; microsoft excel, using spreadsheet and filters to organize, schedule and make data easier to find. I've been inside different communities where I helped out managing and overviewing their forums and chats. At the present time I'm still in the University, studying in the conservation of cultural heritage field, hoping one day to enter into an american art gallery or a museum and become an art curator. To help fulfill this ambition,I've successfully attended Frank Boehm's course of "Exhibitions and Installments" at the IUAV in Venice, and learned some practical lessons about art exhibitions from Alessio Boschi. I've worked on my local territory with some contemporary art artists, Giusy Marchesini and Abdessamad Halloumi, helping with few of their temporary exhibitions. In the above mentioned positions, the photography course taken with Guido Guidi was a huge help, as it had helped me develop my artistic eye especially for compositions.

    $14.76 /hr
    5,116 hours
    5.00
  2. Riza Parungao

    Riza Parungao

    Customer Service Specialist and Recruiter

    Philippines - Last active: 1 day ago - Tests: 6

    Over the last 11 years, I have extensive experience in Customer Service both Freelancing and Call Center (Outbound and Inbound projects from different Industries or companies such as Airlines , Baby sitter, Telecom Services & Equipment, Finance, Insurance & Real Estate , Credit Cards, Computer and software, Health Services , Textiles , Cable & Satellite TV Production & Distribution, etc ). All Projects are based from USA, Canada, and Australia. With the extensive exposure to the BPO Industry, I worked as a Chief Operations Manager for 2 years for an Outbound Call Center. I was responsible for implementing; reviewing and improving all call center policies, procedures and service standards. Managed to generate, communicate and closed deal projects from Clients. Hire, train and supervise call center employees. I also have an extensive experience with Recruitment and Human Resources as well as Administrative Work for 5 years (Bilinguals, IT and Software, Banking, Financial and Baby Sitter Recruitment). I dedicate my career full time on freelancing. From all my past employment experiences, I have acquired a strong interpersonal skill which enables me to adapt easily in any environment that I am in. Self-motivated, approachable, highly dependable personality filled with a desire for continual upgrade and improvement; has also opened up more opportunities and greater exposure for me.

    Groups: Pro Customer Service

    $11.11 /hr
    14,543 hours
    4.68
  3. Meliza Uy

    Meliza Uy

    Full Stack Customer Service Expert

    Philippines - Last active: 2 days ago - Tests: 6

    I have 4 years of experience focused on senior-level, multi-skill customer service and technical support roles handling and utilizing various communication channels such inbound and outbound phone calls, fax, emails and chats to ensure customer satisfaction. I’ve worked in banking, travel and tech industries. I am a problem solver. I never ran out of creative ideas. I pay a lot of attention to details. I am an effective communicator. I am friendly, supportive and proactive leader and teammate! CUSTOMER SERVICE EXPERIENCE Technical Support for Linksys Router Linksys is one of the most popular internet router for home and small office. Responsibilities: ▪ Provided phone technical support for US and Canada end-users. The calls are a mix of non-technical customers such as household members as well as technical experts such as IT personnels of small to mid-size companies. Highlights: ✓ I was one of the two highest ranking trainees in a batch of 80 new hires. I accumulated enough score to be exempted for the final evaluation. Travel eRep for www.expedia.com Expedia is a leading online travel agency. It was owned by Microsoft at the time. Responsibilities: ▪ Processed travel reservations such as Flights, Hotels, Cars and Activities ▪ Coordinated and negotiated with the airlines, hotels, car rental companies, and attraction & events companies to make sure customers get the best travel experience ▪ Utilized inbound and outbound calls, fax and email to communicate with customers and business partners Highlights: ✓ Was regularized with “AA” grade ✓ Maintained 100% Customer Satisfaction grade ✓ Was the highest ranking trainee in a batch of 80 new hires ✓ Was awarded Mentor’s Choice upon training completion Processing Executive for HSBC HSBC Data Processing Phils. is the in-house BPO subsidiary of the financial giant HSBC. Responsibilities: ▪ Answered inbound customer calls from the bank’s North American credit card holders ▪ Updated customer account information, processed payments, assisted customers in processing balance transfers and sold various type of relevant products such as identity theft protection and different types of insurance Highlights: ✓ Awarded “Site Highest Sales Transfers” for the month of September 2005 ✓ Awarded the Certificate of Excellence for Perfect Attendance

    $25.00 /hr
    5,537 hours
    4.91
  4. J-za O.

    J-za O.

    High quality customer service and administrative support

    Philippines - Last active: 1 day ago - Tests: 16 - Portfolio: 2

    I have more than 4 years experience in the BPO industry and 5 years experience as a VA/Project Manager. I have extensive experience in phone support, email support and a little in chat support, in the areas of sales, bookkeeping, customer service and technical support. I am very intelligent and I am able to easily adapt to tasks and responsibilities with minimum training and supervision. I am able to work individually or with a team. I am able to lead a team of 12 to 24 people and I am able to rotate shifts to perform this responsibility. I am able to multi-task. In addition to being able to perform administrative tasks, I am able to perform data entry tasks, web research and content writing. I have excellent English communication skills (verbal and written). I type at 60wpm and I'm skilled at transcription. I have good computer skills (e.g. web research, web applications and basic troubleshooting). My objective is to provide excellent service in a timely manner.

    $7.78 /hr
    1,885 hours
    4.77
  5. Farsab Butt

    Farsab Butt

    Web Apps / Web Developer,Sr.PHP5(OOP),MYSQL,HTML5,CSS3,jQuery,VA,SEO

    Germany - Last active: 1 day ago - Tests: 8 - Portfolio: 21

    My Skills: * PHP, MySQL Database Driven Applications enhanced by JavaScript, jQuery, AJAX, HTML5, CSS3 * Wordpress Development - Wordpress Theme Development with backend - Wordpress Plugin Development * BigCommerce Management * Object Oriented Programming * Custom Content Management Systems Development * Clean and Robust Coding * Working with any API * Semantic Markup/Valid Code * Document Object Model (DOM) Manipulation/Working with DOM. * Webpage Structure (Microdata) * Magento - Ecommerce Solution * Data Structure and Data Controlling * MVC Framework (Codeigniter) * Database Structure and Relational Databases * Complex MySQL Queries * Backbone JS * SlimPHP API * AutoCAD * Great Potential to pick up and eager to learn Latest web technologies to expand the skill set. 2200+ Quality and Productive Hours on oDesk. Over the last 6 years, I have developed a wide range of websites from Scratch and from CMS such as Wordpress including sites for companies, small businesses and Magazine or News sites . My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. Ability to build Database (MySQL) Driven Applications with PHP (Object Oriented Programming approach). I work using WAMP stack (Apache, PHP, MySQL). I also have experience in the following areas: AJAX, Adobe Photoshop,Cpanel, webmaster tools, and SEO (Whitehat).

    $20.00 /hr
    2,285 hours
    4.93
  6. Marie R.

    Marie R.

    Customer Service Pro and Social Media Manager

    Philippines - Last active: 1 day ago - Tests: 15 - Portfolio: 10

    For the past 10 years of working in different fields, my experience as a teacher, Liaison Officer in a Travel Company, as well as a Technical Support Supervisor, has taught me to acquire varied skills which I am now very much happy to share and impart to the world. I am highly experienced with technology, the internet, website management and research; and social media. I work with these tools day in and day out, whether it is by creating reports or researching the latest trends. I have strong communication skills. I am trust worthy and I can be a dependable virtual assistant to an employer who requires both speed and accuracy. I deliver an excellent result for every project I work on. I enjoy exploring new things and working on projects that gives me the opportunity to enhance my skills. I work fast, I learn fast, and I am very much trainable. I can follow instructions efficiently, with accuracy. I am results-oriented, with a very keen eye for details. I work under minimum supervision and limited delegation.

    $8.00 /hr
    5,541 hours
    4.86
  7. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Last active: 3 days ago - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    $11.11 /hr
    6,402 hours
    4.99
  8. Erick Romero

    Erick Romero

    Customer Service Rep

    Nicaragua - Last active: 1 day ago - Tests: 1

    I am a skilled and experienced customer service representative with some sales background, too. Sense of responsibility, discipline, patience, consistency and hard-work are some of the traits that I have acquired with 5 years of experience in working at a BPO industry. One of my objectives is to have a position that would help me develop and utilize my acquired skills and knowledge and gain experience from it. My objectives are to bring a professional attitude and excel in the projects that I am working on. I poses a great work ethic and am dedicated to the job that I am working on. I hope to work with a company that provides me with growth opportunities that correspond to my skill set. I am conveniently located in Central America, so the time difference is not a problem. Currently I am 2 hours behind EST and 1hr ahead of PDT. My location provides me with flexibility to cover many different time zones and shifts. My focus is to get the job done right on the first try. I always come forth with a positive attitude in order to make sure I give 110% of me on everything that I do. I am determined to show you my full potential and am willing to go the extra mile. All I need is that one opportunity so that I can prove it to you. As far as my experience goes, I have worked in the customer service industry for over three years now. I will provide my own headset and computer with a high speed internet connection. Thank you for taking the time to look at my portfolio and I look forward to working with you soon.

    $6.67 /hr
    2,565 hours
    5.00
  9. Michelle Mogol

    Michelle Mogol

    Virtual Asst/Admin Assistant/Researcher/Data Entry/Marketing Asst

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 3

    "The person who makes a success of living is the one who see his goal steadily and aims for it unswervingly. That is dedication." My main objective is to provide excellent service, with timely, accurate, and professional results. Experienced worker with multiple skills looking for extra work. Very diligent, attentive to details, hard working and honest. I am a team player that strives for excellence and embraces every challenge. I can handle pressure as well. I've got extensive experience on administrative position & have the specific skills you are looking for. I'm a fast learner who adapts quickly to change & will hit the ground running.I'm dedicated and enthusiastic about helping your company meet its goals, and will provide top-quality results with minimal oversite. I'm an outstanding performer who takes pride in my work. As an Administrative Assistant, my work is to coordinate and supervise the administrative service functions. I also coordinate budget preparation, personnel administration, general services and control functions. I supervise the maintenance and safekeeping. I Prepare communication and required reports of documents, records and properties and I also can type 65 WPM.

    $8.00 /hr
    3,470 hours
    4.88
  10. Patricia C

    Patricia C

    Amazing Zendesk Customer Service Specialist

    Dominican Republic - Last active: 1 day ago - Tests: 13 - Portfolio: 9

    I have more than 5 years of experience in areas such as customer service, data entry, web researching and email handling. For two years have been working as a freelancer Virtual Assistant and translator. I am thorough, a very fast learner, determined to produce quality work and most of all an asset in whichever section I am placed. I'm also proficient with the Microsoft Office Package, Wordpress, PrestaShop, ZenDesk, ShipStation, Photoshop CS6, Illustrator CS6, iTunnes, aWeber, Google Calendar, Google Docs, SnapIt, Camtasia and other programs/Apps. Detailed-oriented worker, put myself 100% in every work that I do, believing that a flawless job will speak of me as a contractor. Deadlines are sacred for me.

    $5.06 /hr
    3,618 hours
    4.99