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Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: September 1, 2015
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  1. Charlene B

    Charlene B Agency Contractor

    Operations manager and Customer service expert

    Philippines - Tests: 3

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Groups: Pro Customer Service

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    3,873 hours
    5.00
  2. Shermie L.

    Shermie L.

    Rockstar Customer Support with Excellent Record

    Philippines - Tests: 5 - Portfolio: 1

    My goal is to work in an independent at home environment leveraging my personal abilities and strengths, augmented with the considerable experience and skills achieved through my relevant work history. In my experience as an administrative and customer support I have performed various administrative duties including both email and phone responsibilities.

    $6.67 /hr
    3,965 hours
    4.44
  3. Cheyser Mariano Herrera

    Cheyser Mariano Herrera

    Cheyser Herrera

    Philippines - Tests: 5

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with Expedia four times in 1 year. I was promoted as a tier 2 agent as supervisory position for agents under tier 1 positions. Rest assured that I will provide excellent Customer Service.

    $5.56 /hr
    6,543 hours
    4.25
  4. Erika B.

    Erika B.

    Jane of all Trades

    United States - Tests: 12

    - Customer Service- Team Management- Social Media Manager- Wordpress-Blogger- Graphic Design- Administration Customer Service- I have been trained to use several email, ticketing and live chat systems. I am also trained in phone etiquette. •Expert knowledge and abilities in written communication. •A patient listener who fully focuses on speakers and understands a variety of accents. •Organized and detail-oriented; knack for understanding procedures and logistics. •Strong skills in time management, prioritizing tasks, and meeting deadlines. Team Management •UNDERSTANDS CUSTOMER NEEDS •COMMUNICATES EFFECTIVELY •UNDERSTANDS THE ORGANIZATION'S FINANCIAL PERFORMANCE •MOTIVATES THE TEAM •TRACKS AND MEASURES STAFF PERFORMANCE Social Media Management Along with other social mediums, and SEO, I am well versed in the following: Pinterest Create a defined strategy in leveraging Pinterest to present business identity • Develop consistent approach for relevant, compelling visual and written content • Strategically plan the optimal number of boards and organizations of pins • Optimize posts for SEO gain • Differentiating Pinterest presence from those of competitors • Create a coordinated strategy that compliments company accounts on other social platforms • Widen exposure through consistently growing follower-base • Foster connections with notable account holders to expand reach • Work Examples- http://pinterest.com/cellularfactory/ (I did the profile graphic, created and upkept the account until a few months ago when he stopped his social) http://pinterest.com/ilovebeingirish/ (current) http://pinterest.com/kizarma/ (current) Facebook Designing a fully integrated social media interaction and engagement plan that captures the SMM goals of the company • Profile/Page Optimization • Professionally designed landing page (iFrame/FBML) to encourage LIKE conversions •Updating community and Tell Your Fans marketing • Effectively posting key information that will be easily visible on the “wall” and the walls of the clients followers • Increasing exposure and establishing brand recognition •Paid Social Search campaign management • Insights analysis • Contests, Sweepstakes, Polls and other engaging viral campaigns • Facebook Application integration and development • Gaining a strong and respected “fan base” to further enhance credibility • Work Examples- https://www.facebook.com/ILoveBeingIrish (active) (More pages available to be seen upon request) Twitter “Tweeting” to establish a presence and build brand reputation online, and responding to tweets • Generating a strong “follower base”, where tweets will be primarily communicated • Engaging tweets with appropriate lists, #hashtags and @authoritative profiles • Gaining exposure by “following” reputable members / business • List Management of your followers • Posting relevant articles found online that relate to your business / industry Google+ Establishing setup of Google+ for Business • Implementing the +1 button with the Business page • Generate followers and segment them in to specific “circles” •Leverage “hangouts” and train clients how to use this feature to conduct meetings online with clients and potential clients • Effective information sharing and how to improve search engine rankings and page authority with Google+ • Implement an aggressive marketing strategy to gain authority • Analytic analysis and evaluation Wordpress- I can build and manage your wordpress sites. Brand Management- How your company is rated on yelp, restaurant.com etc. means a lot. I will manage comments and bring in new ratings to keep your brand reputation high. Work examples available upon request.

    $16.67 /hr
    1,547 hours
    4.87
  5. Yvette ivy yvonne S.

    Yvette ivy yvonne S.

    Team leader,Supervisor, Manager, Quality Assurance Specialist, CSR

    Philippines - Tests: 10 - Portfolio: 8

    I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My objective is to leverage my experience while continuing to be challenged. I have more than 10 years of experience working in the BPO / Call Center Industry delivering technical support, customer service, and sales service. My background in Management, Account Management, Project Management and Technical Process Management represent a unique combination of disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in all of the organizations that I have worked with in the past.

    $11.00 /hr
    3,173 hours
    4.29
  6. Lynsey Alexander

    Lynsey Alexander

    Office Administration and Management

    United Kingdom - Tests: 8

    Having worked in the Healthcare sector in the UK for the past 14 years, I have the knowledge and experience to turn my hand to most tasks. Having managed upward of 90 members of staff, I have learnt the art of effective time management, the necessity to meet tight deadlines and to always complete my work to the highest standards. I am professional, reliable and will always complete my work to the best of my abilities, regardless of the task. . Having worked in management, I have a wealth of experience of report writing, data manipulation, production of presentations, proofreading and editing and I have experienced a whole host of software that can be used for this. I have also worked as an IT trainer, a coach and mentor and am a qualified Teacher of English to student of other languages. These roles have always inspired me to bring out the best in others.

    $11.11 /hr
    1,374 hours
    4.92
  7. Sheryl lou R.

    Sheryl lou R.

    Team Lead/Administrative Asst/Customer Service Rockstar

    Philippines - Tests: 12 - Portfolio: 14

    To engage my skills and experience in administrative support, customer service and general transcriptions with a timetable I can manage to pursue self growth and achieve personal career development while continuing to support my family and kids.

    $16.67 /hr
    8,920 hours
    5.00
  8. Martin Galis

    Martin Galis

    Customer Service Professional

    Slovakia - Tests: 2

    I am residing in Bratislava, Slovakia, where I can offer my service as a part or full time freelancer. Recently, I have returned from long almost 4 months trip around South America and now, I am ready and excited to start working. Before I left on a career break, I had been working at IBM for several years, most lately at application management function. My sooner jobs included a work for an NGO and a summer jobs in USA during my studies. All my jobs gave me a lot of useful knowledge and both soft and hard skills. I consider myself strong in customer support, communication, writing, problem solving. I love learning new competences and broaden my experience. I never stay on one position for more than 2 years, as I want to constantly develop myself. I consider myself as hard-working, reliable and adaptive to new environment. My new position in IBM has also prepared me for high levels of stress. If my profile sounds promising, feel free to contact me, I am looking forward to work with you. Thank you for reviewing my account. Kind Regards, Martin

    $12.00 /hr
    1,060 hours
    5.00
  9. Erika sheryl G.

    Erika sheryl G.

    Proficient CSR, Prudent Administrative Worker and an Adept RN

    Philippines - Tests: 4

    OBJECTIVE Looking for a career position where professional experience and expertise will be regarded as a wealth of an organization, and where my extensive experience will be further developed and utilized. SUMMARY OF QUALIFICATIONS A dedicated Registered Nurse with over 9 year’s track record providing quality patient/client-centered care. Solidly credentialed and diversely experienced with comprehensive background in Emergency department, Trauma, Critical Care Units, and Medical-Surgical Nursing. Knowledgeable in principles, regulations, and standards of Total Quality Management, Joint Commission International, and International Organizational Standards. Resourceful, responsive to change whilst achieving collective objectives in caring and development of patients. Record of managing busy caseloads, promoting services, increasing personal and professional standards. Possess a proven ability to work well as part of dedicated team of medical professionals to ensure the delivery of quality medical care to diverse environment. Enhanced proficiency in leadership and management with 33 units in Masters of Arts in Nursing, major in Administration and Supervision.

    $10.00 /hr
    6,115 hours
    4.96
  10. Maria Stella Santana

    Maria Stella Santana Agency Contractor

    Customer Service Professional

    Philippines - Tests: 5

    As a fully qualified Customer Service Professional with 10 years of varied experience, there’s much I can offer to the company of which I can contribute my knowledge and skills. I have more than 10 years of experience with different service oriented companies such as PLDT, a telecommunication company where I developed my interpersonal & communications skills, Land Bank of the Philippines and Prime Savings Bank where I developed my customer service & accounting skills, Con Amor Broadcasting Systems, a local TV station where I developed my writing and verbal skills. I worked as a supervisor from one of the leading retail stores in the Philippines, the SM Department Store where I led a customer service department of 30 assistants. From this organization, I am confident that my management skills developed fully and will enable me to make a significant difference at any company I will be in to.

    Associated with: ABE Solutions

    $5.00 /hr
    2,173 hours
    3.48