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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Rada P.

    Rada P.

    Customer Service, Translations, Writing, Data Entry, Russian, French

    Serbia - Tests: 3

    I am fast learner, hard working, experienced and committed to every work I take. After many years in Customer Service and translating, I am now looking to work from home. I am a graduated archaeologist but did many different things- from a job in a Bank to working as a dive instructor. I have experience in customer support- (emails, live chat and phone calls) as well as in more advanced use of ecommerce platforms and keeping records as a personal assistant. (Zopim, Magento) I speak fluent English, Serbian, Russian and French (please see my skills tests)

    $6.67 /hr
    184 hours
    0.00
  2. Rouemie B.

    Rouemie B.

    transcription, customer service, writing

    Philippines - Tests: 8

    I love the English language and have always been drawn to jobs that require its usage. In college, my feature articles figured in the local paper and I even won an editorial-article-writing contest. I've also worked as a radio DJ for 4 years total. Other than my DJ job at the station, it was my duty to collect news daily and transcribe them for broadcast. I have also worked as a customer service representative at a call center for almost 4 years. Communicating well with our American clients over the phone was key. Customers called in regarding their bill,to complain,to upgrade services, and to ask for technical support. I've learned to be ready for whatever issue the customer had and resolve it within the call especially when I was promoted to the escalation desk. I am now a new mother of a beautiful son. I currently have a job as an office clerk at a local cable company. I'd really love to work from home and be with my baby as much as possible while earning significantly more than I am now. I'm very much willing to learn and to work very hard to attain my goal to provide for my son while being home with him. Thank you for reading.

    $7.00 /hr
    1,024 hours
    5.00
  3. Kiel Henry

    Kiel Henry

    Customer Service Meets Creative Writing

    United States - Tests: 1

    I have spent 7 years in the customer service industry as a cashier and sales person, as well as 1 year in management. I am extremely capable of consoling and helping people with needs from many different types of products and services. I am also a creative writer by hobby and graduated with a BA in German and I am capable of translating things from English to German.

    $8.89 /hr
    0 hours
    0.00
  4. Elizabeth Evans

    Elizabeth Evans

    Customer Service, blog writing, and book review

    United States - Tests: 3 - Portfolio: 3

    Over the past several years, I have worked steadily for a telecommunications company as a customer service representative, quality control representative, department supervisor and recently a corporate trainer. I am looking to branch into other areas of work as well. I have over 15 years of computer experience and have an excellent understanding of Microsoft Word, Excel, and PowerPoint. I also have experience with Adobe and am able to turn Adobe files into ePub files as well. I am ambitious and willing to take on new projects as they come up. I am a student in an online university, working towards a BA in Sociology, and therefore well acquainted with higher level writing requirement as well as researching and providing documentation. I have done several amazon book reviews and I am able to provide samples upon request. I have also branched into doing book editing.

    $16.67 /hr
    1 hours
    5.00
  5. Francesco Osimanti

    Francesco Osimanti

    Writing translator and Customer service representative

    Netherlands - Tests: 7 - Portfolio: 1

    I am a professional Administrative employee, freelance translator and content writer. Over the past 7 years, I have run successfully Customer-facing roles through my professional career: getting in touch with new prospective buyers, managing complaints of customer´s inquiries. I run this role as a customer service representative and managing tools such emails, phone and line support, chat support and even in face-to-face context, as well. Meanwhile, I have been engaged with several translation´s tasks comprising multiple subjects for different clients: summary of tourist guidebook, advertisement leaflet, administrative paperworks, small narrative tales and so on. Broadly speaking translation´s tasks have been always a relevant part of my daily workload, indeed. I am currently engaged with a multinational web service organization as Content writer, as well. I can deploy my communication skills in any roles, my broad and good competence on the most widespread IT office tools, my full mastery of italian language and my solid knowledge of english, not to mention my high degree of self-sufficiency in running these mentioned assignments.

    Groups: Pro Customer Service

    $6.20 /hr
    0 hours
    0.00
  6. Holly W.

    Holly W.

    Expert Master's level qualitative researcher

    United States - Tests: 1 - Portfolio: 1

    My skills and experience include work with top-level researchers in development of outcome measures, assessments, and programs, lead project manager and analyst for health-based automated, state-wide phone survey with LiveWell Colorado, extensive knowledge of medical terminology, and years of experience writing, proofing, and contributing to grant applications, journal publications, and presentations. I have a Master's degree in medical anthropology, an expert in conducting qualitative interviews and analysis. I am also excellent in time management and meeting deadlines, excellent in working independently with little to no direction, skills in running my own business - I understand the concepts and importance of business relationships and have excellent people skills.

    $27.00 /hr
    24 hours
    4.99
  7. Ruhi S.

    Ruhi S.

    Travel enthusiast, writer and a freelancer.

    India - Tests: 1

    I enjoy travelling and pinning down my experiences which has developed into my passion over the years. I have lived and traveled extensively in the UK, Dubai, India and Thailand. I have also traveled throughout Europe and Asia to over 15 different countries. My passion also lies in curating my own travel itinerary and my other hobbies include cooking, blogging and reviewing. If you are looking for someone to write anything travel related, I can definitely put my experience to the best of its use. You can also check my blog http://tinyurl.com/ox4qoa9

    $15.00 /hr
    47 hours
    5.00
  8. Mahesh R.

    Mahesh R.

    Project Manager, Business/Technical Analyst with 5+ year of Experience

    India - Tests: 11 - Portfolio: 2

    ***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 4+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

    $33.33 /hr
    124 hours
    4.45
  9. Adele H.

    Adele H.

    Online typist and editor

    Australia

    I am an organised and hardworking person, capable of working under pressure. I have a Certificate III in Business and very good keyboard and typing skills. Three years ago, I became a parent for the first time. I’m looking for an online position, so that I am able to return to the workforce, yet continue to raise my daughter.

    $16.00 /hr
    0 hours
    5.00
  10. J. E. Turner

    J. E. Turner

    Perfectly done in a timely manner.

    Canada - Portfolio: 4

    Instructional Designer for the defense and aerospace industry with a B.A. in English Literature and 3 years of teaching experience in Japan. Since February 2012, I have been creating e-learning material for the military. As an English Teacher in Nagoya, Japan, I spent three years obsessing over grammar, spelling, syntax and tone. From homemakers to business people to University hopefuls, I have seen it all. I have a degree in English Literature, with a minor in Business Administration, and have written and edited essays, songs, speeches, grant proposals, corporate documents, theses, and stories.

    $50.00 /hr
    0 hours
    5.00