Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Dillon W.

    Dillon W.

    Customer Service and Writing

    Canada - Last active: 21 hours ago - Tests: 4

    Note: I live in a house with two dogs who are very loud, so telephone jobs may not be the best suit for me. I prefer email/messenger jobs. Thank you. I have many years of experience in Customer Service, Sales and Personal Writing (Creative Writing, Short Stories, Long Stories, etc) and enjoy doing all of these things. I am a hard worker and love to be challenged. Individual Skills: -Extensive experience in customer service, sales and general office activities, including cash management. -Proven ability to meet customer needs, handle multiple priorities and perform effectively with co-workers. -Computer proficiency in Access, Electronic Mail, PowerPoint, Microsoft Word, including knowledge in Excel and Microsoft Office. -Fluent in English as well as conversational French. -Able to successfully defuse angry customers by using patience and excellent listening skills -Fast typing skills with vast knowledge of computer and computer related programs. -Strong grasp of the English language with a passion for writing.

    $22.22 /hr
    277 hours
    5.00
  2. Sue Day

    Sue Day

    (American) Confidential EA | Recruiting | Writing | Customer Service

    Philippines - Last active: 21 hours ago - Tests: 14 - Portfolio: 2

    TWENTY-EIGHT YEARS' experience in highly confidential environments, including a top international executive search firm (promoted to Office Manager), prestigious Washington, D.C., law firms and a National Hockey League team. I am a detail-oriented professional providing project coordination; staff recruitment and management; business, article and blog writing; customer service; effective verbal and written communication; meticulous editing and proofreading and well-targeted Internet research.

    $17.78 /hr
    3,232 hours
    4.65
  3. Sujata Marathe

    Sujata Marathe

    Customer Service,Email handling, Medical Writing,Data Analyst

    India - Last active: 8 days ago - Tests: 6

    I am highly skilled in customer service and have worked with firms like IBM, 3 Global services for a period of almost 4 years. I am seeking opportunity to provide you with best of Customer Service, Writing, Editing, Data analysis,web researching as per your needs.Quality work assured.

    $5.56 /hr
    1,194 hours
    5.00
  4. Elizabeth Evans

    Elizabeth Evans

    Customer Service, blog writing, and book review

    United States - Last active: 4 days ago - Tests: 3 - Portfolio: 3

    Over the past several years, I have worked steadily for a telecommunications company as a customer service representative, quality control representative, department supervisor and recently a corporate trainer. I am looking to branch into other areas of work as well. I have over 15 years of computer experience and have an excellent understanding of Microsoft Word, Excel, and PowerPoint. I also have experience with Adobe and am able to turn Adobe files into ePub files as well. I am ambitious and willing to take on new projects as they come up. I am a student in an online university, working towards a BA in Sociology, and therefore well acquainted with higher level writing requirement as well as researching and providing documentation. I have done several amazon book reviews and I am able to provide samples upon request. I have also branched into doing book editing.

    $16.67 /hr
    0 hours
    5.00
  5. Iva C.

    Business Admin., Customer Service, Management, Finance, Writing

    United States - Last active: 1 month ago - Tests: 9

    My professional background consists of management, finance, office administration, and call center experience. The knowledge that I've gained through my employment, past and present, has developed great customer service and problem solving skills. I also have excellent organizational skills and a keen eye for detail. In 2003, I graduated Phi Theta Kappa with my Associate of Arts degree in General Studies. I continued my education at the University of West Florida, focusing on my Bachelor of Arts degree in English with a specialization in Creative Writing. I have one course to complete in order to obtain my BA. My major in English has taught me to communicate effectively in written and oral form. It has also enhanced my ability to research issues with accuracy and efficiency.

    $10.00 /hr
    2,218 hours
    4.85
  6. Jean L.

    Jean L. Agency Contractor

    Writing|Customer Service|Chat Support| Reliable & Fast

    Philippines - Last active: 05/01/2012 - Tests: 1

    Seeking opportunities to expand my horizon in writing, link building and customer service. My objective is to help my clients reach their goal in their business and their life. Proficient in : Customer Services, Virtual Assistance, Google docs, Microsoft Office, Office Administration, Research, Chat Support, Email Support,

    Associated with: BizLink Services, MagicTouch Staffing and Office Administration Services

    $4.00 /hr
    346 hours
    5.00
  7. Christian Legaspi

    Christian Legaspi

    Expert in Telemarketing, Article Writing, Data entry, Customer Service

    Philippines - Last active: 21 hours ago - Tests: 6 - Portfolio: 3

    "I'm graduate Bachelor of Science in Computer Science in Fatima University of the Philippines. "I have 2 years working experience as a Data Encoder in Soft media Marketing Services. My job is to Checks the information quality of documents and ensures that these are properly registered in the system and Checks the completeness of worksheet and other related documents prepared by Trade Analyst and give feedback if necessary before encoding the details in the user application system.." "I'm a very flexible person, I can work day shifts and night shifts. I am adaptable from different working schedule because I used to work on day shifts and night shifts when I am still working as Data Encoder. I'm a team player. I used to work in a team and I am really enjoying it but I can also work alone." I am willing to enhance my skills, using my talent and ability. I want to prove to all of you that I can perform well and you will never regret that you hired me. It will enable me to utilize and employ my skills, and knowledge and aptitude. I can make contributions to the establishment and at the same time build upon my existing skills

    $8.00 /hr
    6,173 hours
    4.88
  8. Japhet Salon

    Japhet Salon

    Customer Service/Technical Support, Technical Writing, and Data Entry

    Philippines - Last active: 2 months ago - Tests: 4

    I have worked projects in technical writing and documentation for quality and process improvement. Proficient in analysis, creating and editing documents and reports. I have more than 5 years experience in Customer Service and Technical Support on phone, email, and chat support. Excellent command in both oral and written English, detail-oriented and finishes the job on time.

    $4.44 /hr
    1,853 hours
    4.00