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Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Sue Day

    Sue Day

    (American) Confidential EA | Recruiting | Writing | Customer Service

    Philippines - Last active: 22 hours ago - Tests: 14 - Portfolio: 2

    TWENTY-EIGHT YEARS' experience in highly confidential environments, including a top international executive search firm (promoted to Office Manager), prestigious Washington, D.C., law firms and a National Hockey League team. I am a detail-oriented professional providing project coordination; staff recruitment and management; business, article and blog writing; customer service; effective verbal and written communication; meticulous editing and proofreading and well-targeted Internet research.

    $17.78 /hr
    3,622 hours
    4.65
  2. Heather L.

    Heather L.

    Exceptional Quality and Exceeding Expectations

    United States - Last active: 22 hours ago - Tests: 8 - Portfolio: 3

    Exceptional Quality and Exceeding Expectations ~ Copy Editor ~ Curriculum Creator ~ Writer ~ I have a unique skill set that sets me apart from other candidates. With extensive experience creating and / or editing various types of writing from e-learning scripts, in-person training materials, curriculum development to non-fiction and children's writing, I bring many honed techniques to every project I work on and deliver only the best as my final revision. What others have said: “Thank you so much for another flawless job, completed in record time and under budget! This freelancer knows how to GET IT DONE! Have used many freelancers and so thankful to have found ModernWriter2000!! ” “Great freelancer to work with--very responsive and timely. She helped me tremendously with an urgent project and provided exactly what I needed. I highly recommend her!”

    $15.00 /hr
    288 hours
    4.81
  3. Maryna S.

    Maryna S.

    illustrator

    Canada - Last active: 22 hours ago - Portfolio: 43

    Hi! I am children book illustrator. I can make illustrations in watercolor, ink or pencils. I have 10 years experience of children book illustration, book cover design and oil painting. The link for my full portfolio will be given upon request. Thank you Maryna

    $11.00 /hr
    36 hours
    4.98
  4. Rouemie B.

    Rouemie B.

    transcription, customer service, writing

    Philippines - Last active: 22 hours ago - Tests: 8

    I love the English language and have always been drawn to jobs that require its usage. In college, my feature articles figured in the local paper and I even won an editorial-article-writing contest. I've also worked as a radio DJ for 4 years total. Other than my DJ job at the station, it was my duty to collect news daily and transcribe them for broadcast. I have also worked as a customer service representative at a call center for almost 4 years. Communicating well with our American clients over the phone was key. Customers called in regarding their bill,to complain,to upgrade services, and to ask for technical support. I've learned to be ready for whatever issue the customer had and resolve it within the call especially when I was promoted to the escalation desk. I am now a new mother of a beautiful son. I currently have a job as an office clerk at a local cable company. I'd really love to work from home and be with my baby as much as possible while earning significantly more than I am now. I'm very much willing to learn and to work very hard to attain my goal to provide for my son while being home with him. Thank you for reading.

    $7.00 /hr
    858 hours
    5.00
  5. Elizabeth Evans

    Elizabeth Evans

    Customer Service, blog writing, and book review

    United States - Last active: 22 hours ago - Tests: 3 - Portfolio: 3

    Over the past several years, I have worked steadily for a telecommunications company as a customer service representative, quality control representative, department supervisor and recently a corporate trainer. I am looking to branch into other areas of work as well. I have over 15 years of computer experience and have an excellent understanding of Microsoft Word, Excel, and PowerPoint. I also have experience with Adobe and am able to turn Adobe files into ePub files as well. I am ambitious and willing to take on new projects as they come up. I am a student in an online university, working towards a BA in Sociology, and therefore well acquainted with higher level writing requirement as well as researching and providing documentation. I have done several amazon book reviews and I am able to provide samples upon request. I have also branched into doing book editing.

    $16.67 /hr
    1 hours
    5.00
  6. Francesco Osimanti

    Francesco Osimanti

    Writing translator and Customer service representative

    Netherlands - Last active: 8 days ago - Tests: 7 - Portfolio: 1

    I am a professional Administrative employee, freelance translator and content writer. Over the past 7 years, I have run successfully Customer-facing roles through my professional career: getting in touch with new prospective buyers, managing complaints of customer´s inquiries. I run this role as a customer service representative and managing tools such emails, phone and line support, chat support and even in face-to-face context, as well. Meanwhile, I have been engaged with several translation´s tasks comprising multiple subjects for different clients: summary of tourist guidebook, advertisement leaflet, administrative paperworks, small narrative tales and so on. Broadly speaking translation´s tasks have been always a relevant part of my daily workload, indeed. I am currently engaged with a multinational web service organization as Content writer, as well. I can deploy my communication skills in any roles, my broad and good competence on the most widespread IT office tools, my full mastery of italian language and my solid knowledge of english, not to mention my high degree of self-sufficiency in running these mentioned assignments.

    Groups: Pro Customer Service

    $6.20 /hr
    0 hours
    0.00
  7. Stacy V.

    Stacy V.

    EVP - Enterprise Consultant

    United States - Last active: 2 days ago - Portfolio: 23

    My diverse background totals nearly 15 years of professional experience and includes office management and administration with certifications in the Healthcare industry, and marketing in almost every capacity from database development to closing the complex sale. Adept at understanding new concepts and quickly applying marketing strategies designed to effectively communicate my clients’ message to their target audience. From adjustable beds to six figure software solutions, I have driven demand in business to consumer, business to business and enterprise marketing focused roles. Skilled at executing effective management and performance for a multitude of marketing campaigns and channels. I thrive in fast-paced, dynamic environment with emphasis on consultative selling. My strengths are heightened in enterprise technology, consistently delivering successful marketing outcomes to fuel sales and drive growth.

    $40.00 /hr
    839 hours
    4.24
  8. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 8 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  9. Asad Zulfiqar

    Asad Zulfiqar

    Software QA Engineer Expert Functional Tester

    Pakistan - Last active: 1 day ago - Tests: 11 - Portfolio: 11

    In the Last three years, I have been providing quality work with client satisfaction, I have earned TOP RATED badge and became one of the TOP FREELANCER with 99% Job Success on UPWORK. I am experienced as Software QA Engineer. I can provide any kind of facility related to QA of web applications as well as desktop applications. I have tested Marketplace websites, Wordpress sites, shopping Carts, Smart phone applications and games. I have tested mobile responsive websites build in twitter bootstrap and media query. I also have experience in the following areas: . QA standards, processes, methodologies and documentation . Sanity and Smoke testing . Functional, Performance, integration and Usability testing . Cross Browser, Cross Platform testing . Load and Stress testing . Regression testing . Test planning and test case preparation . Defect tracking and reporting management I can also write technical documents like User Guides and Specification Documents.

    $8.89 /hr
    2,094 hours
    4.91