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Last updated: October 1, 2015
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Abigail Karl Javier

Abigail Karl Javier

Graphic Artist/Encoder

Philippines - Tests: 2 - Portfolio: 3

I studied Bachelor of Science in Information Technology for four years. Ive been a graphic artist in Asec Asia in which I am assigned to design a yellowpages advertisement. I can also do invitations, logos, ads at tarpaulins. I am extremely computer efficient.

$3.76 /hr
0 hours

Patrick Lorenze Santos

Patrick Lorenze Santos

Experienced Customer Service Associate

Philippines - Tests: 6

I am a graduate in the University of the Assumption with the course of Bachelor of Science in Computer Science. With the education I have, I know that I was educated enough to purse my goals in life. I acquired strengths with the experiences I had with my previous jobs. I have gained Product Knowledge, Data Entry Skills, Analyzing Information , Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multitasking are just some examples of the skills that I learned. I am open for new task and new skills that I can adapt and cater to my current skill set. I am willing to be trained and open to negative responses/criticism thus this will help me grow as a better person and a professional employee. If given a chance, I will do my best not to let you down and will be able to meet the expectations, and more.

$3.00 /hr
0 hours

Teri Robinson-Crowe

Teri Robinson-Crowe

Ready to Work for you..

United States - Tests: 9

I have worked in the IT industry for over 15 years. I am a Certified Computer and Network technician. I pride myself in working hard, and precise to get whatever task completed in a quick, and professional manner. I have worked in customer service, sales, technical support, and many other fields for over 10 years. Whatever you need, I will get it done efficiently and accurately. I always push to learn everyday. There is always something new to learn!

$10.00 /hr
24 hours

Manuela Sta. Maria

Manuela Sta. Maria Agency Contractor

Billing and Support Manager

Philippines - Tests: 1 - Portfolio: 1

Over the last 6 years , I have worked in a call center environment had helped me on how to adjust on the diversity of this field of business and how to deal with different clients across the globe. I had worked for clients in the US and Australia that caters different Inbound and Outbound accounts. I have put my excellence in my work. I worked as a Technical Support Representative in 2007.I helped customers by fixing internet issues , browsing and other connection problems assuring resolutions. In 2008, then I worked as customer service for health care benefits providing claims information and billing status. And I also work in a Telecommunication Company giving information of customers services , billing details and other services. I have some experience in the following areas: CMS Content Management System , Blog , Web Publishing w/ HTML Javascript and Applets, Multimedia , SQL , Photoshop , and Sketch Up. Asana, InfusionSoft,, Zendesk , WordPress , Microsoft Office , GDocs , MailChimp and Hootsuite. I put my talent into my work extraordinary well.

Associated with: BJS Career Professionals

100% Job Success
$10.00 /hr
5,971 hours

Carlo juancho F.

Carlo juancho F. Agency Contractor

Customer Service Specialist - Ticket, Live Chat and Email

Philippines - Tests: 11

I am an experienced customer service specialist and a web developer. I have been in the customer service industry for more than seven years. I have a call center experience as a customer service representative and supervisor for Verizon DSL and Telstra (The Largest Australian Telecommunications company). I specialize in website development/maintenance and customer service. For customer service jobs I can handle anything from basic customer inquiries to resolving complex account, billing and technical issues. I can also manage a team of agents to help them hit their metrics through coaching and support. I am proficient in using different kinds of CRM softwares, like Seibel by Oracle, Zendesk, Avaya etc.. Most CRM's are designed to be intuitive, given my extensive customer service background it will be easy for me to adopt and learn any CRM software. I have an experience in resolving customer issues via phone/voice, email and tickets. I am proficient in English and Tagalog both in written and oral. I prefer to handle and interact with customers through email, live chat or help desk/tickets. I am interested and experienced in handling customer service in industries related to data servers and hosting providers, website development and maintenance, mobile and internet providers, hospitality, transportation, sales and mobile application development.

Groups: Pro Customer Service

Associated with: Silkroad Support Solutions Agency

92% Job Success
$11.11 /hr
489 hours

Dennis rey R.

Dennis rey R.

IT Contractor

Philippines - Tests: 10 - Portfolio: 9

For the last 5 years, I have developed an array of knowledge and skills in supporting different kind of enterprise and business organization via Phone, Email, Chat and Forum. My work experience and specialties are as follows, but not limited to: • 3PL/WMS Inventory Control Software Systems • Windows Server • MS SQL Server • Application Support • SaaS Support • eSourcing • eProcurement • Vendor/Supplier Management • Market Research • Internet troubleshooting • Computer Networking • Computer Maintenance • LED Sign Software support • Web site maintenance • SEO Article Writing

$20.00 /hr
1,871 hours

Shams Elhommosy

Shams Elhommosy

I am a computer and systems engineer

Egypt - Tests: 2

Personal Profile A self motivated, dependable, fast learning and ambitious, able to work effectively under pressure Willing to undertake any training and development necessary to meet the requirements of the position Education B.Sc. in Computer & Systems Engineering, 2007 Faculty of Engineering - Ain Shams University, Cairo, Egypt Department of computer and system engineering- Cumulative Grade: Good General high school, 2002 Al SALAM College Experimental Language School Score: 94% Experience Agent - Provisioning ordering creation management team at Orange Business Services Aug 2010 – April 2011 Handling SIEMENS and KPMG Customers orders, Dealing with ordering systems, Assigning tasks to different entities to start ordering the connection, Dealt with testing teams to make sure connection is up after installation. Customer technical support Engineer at Orange Business Services March 2008 – Aug 2010 Providing technical support for AKZONOBEL Customer via Phone , mails , conference calls , .. Acting as Level 1 & 2 support for the customer, Level 1 : handling the call and logging it into CLARIFY. Level 2: Troubleshooting the problem trying to solve it, Escalating hard problems to high level teams. Black box tester at KING SEDCO DEC 2007 Testing company products ( applications ) for any faults without going through the code Trainee at GASCO _ NATA AUG – SEP 2006 SMS (System management server) Microsoft Windows XP Trainee at EGYPT Telecom July – August 2005 Satellites Operations Career Certifications CCNA -CISCO Certified Network Associate, August -2006 BSCI 642-901 – Building Scalable Cisco Internetworks, June- 2009 Courses Taken Soft Skills Courses ● Assessing Customer Behavior ● Behavior: Putting Your Best Foot Forward ● Communicating to Get Results ● Discovering What Your Customers Want ● Effective Relationships with Customers ● Effective Telephone Techniques ● Exploring the New Basics of Business Writing ● Generating Creative and Innovative Ideas ● IBM Egypt Program - Communication Skills ● IBM Egypt Program - Office Etiquette ● ITIL Foundation Training V3 - Workshop ● Instilling Service Excellence: the EXCEL Acronym ● Overcoming Difficult Service Situations ● Techniques for Better Time Management Technical Courses ● Asynchronous Transfer Mode (ATM) Introduction Workshop ● Border Gateway Protocol (BGP) Workshop ● Cisco BSCI 3.0: Configuring Advanced Elements of OSPF ● Cisco BSCI 3.0: Configuring EIGRP ● Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues ● Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls ● Cisco ISCW 1.0: Configuring the CPE and Verifying Broadband ADSL ● Cisco ISCW 1.0: IOS Firewalls and IOS IPS ● Configuring EIGRP ● Customer Managed IP VPN ● DSL Overview ● Frame Relay Basics ● IGN (IP Global Network) ● IP Enhanced Reporting and SLA enhancements WBT ● IP VPN Architecture Workshop ● IP VPN Troubleshooting Hands-on WBT ● IP VPN Troubleshooting Theory WBT ● ISDN Backup System (IBS) Workshop ● ISDN: Introducing (Equant) WBT ● Introduction to MPLS ● Metro Ethernet Access: Introduction ● OSPF Configuration in Cisco Networks ● Voice Fundamentals WBT ● Wireless Local Area Network (WLAN) Configuration & Troubleshooting WBT ● Wireless Local Area Network (WLAN) Introduction WBT ● Wireless Local Area Network (WLAN) Site Survey WBT Other Computer Skills Operating systems ● Microsoft windows 98, XP, 2000 ● Linux Data Base Management Systems DBMS ● Microsoft Access ● SQL ● Oracle Programming Skills ● ASP.NET ● Microsoft Visual Basic ● Java ● Visual ● C++ ● Q Basic ● MATLAB Network Skills ● CCNA -CISCO Certified Network Associate ● SMS - System Management Server ● BSCI 642-901 ● ATM ● ISDN ● BGP ● Frame Relay Soft Skills ● Leader Ship ● Analytical ● Organized ● Technical know-how Personal information Date of Birth: 16th of September 1984 Address: 11El Sheikh el Salawy St. EL SEFARAT – Nasr City,Cairo,Egypt Languages Arabic :Mother Tongue English :Fluent Spoken and written

$11.11 /hr
0 hours

DiEgo Sanchez

DiEgo Sanchez

Customer Service Supervisor

Mexico - Tests: 6

For more than 10 years i have been developing my skills in Customer Service, working for companies with a strong focus on superb customer service where i acquired most of the needed abilities in order to provide the best possible client experience. Taking care of a customer is a responsibility that demands providing an adequate answer for any type of situation, proactivity and a sense of empathy for every customers need. I am a highly trained customer service expert with the most innovative customer service tools. I am a committed and responsible person with the ability to work like a team or by myself. I am native spanish speaker with a fluent english level. I have been given the opportunity to work as a supervisor on my current job where i lead a group of approximately 20 persons. We have reached the defined goal for every key performance indicator each month and we are currently one of the top departments in our company. I have experience handling calls of VIPs, demanding and difficult customers. My personal goal is to always provide an option to meet each client request, and to avoid any complaint in order to turn each client into a possible compliment. You can be sure that i will exceed your expectations if you hire me as your next employee for any project you may have.

Groups: Pro Customer Service

$6.67 /hr
0 hours