Luige amancio L.
Engineer - Customer Support
Seven years of experience in general IT support and Customer Service made me a viable candidate in this business.
• 1 year Linksys Product Support Representative - (Wireless Routers and Wireless Adapters)
• 1 year Linksys Product Support Specialist - (Wireless Access Points, Bridge, IP Camera, IP Phone, Powerline Devices, Network Access Storage, Print Servers and Printers)
• 2 years Linksys Senior Product Support Specialist – (Level 2 Escalation)
• 1 year Senior Product Support Specialist 2 – (Gateways, International Support, Case Resolution, Home Energy Devices, VOIP Routers)
• 1 year Cisco Engineer-Customer Support – (Cisco IOS, Gateways, Cable Modem Termination System, SIP, MGCP, Docsis, PacketCable, Moca, WLAN, LAN, RIP, STP, EIGRP, OSPF, WAN connections, Asterisk, Solaris, Linux Servers, etc..)
Certifications: Cisco Certified Network Associate