Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Ismet Dumlupinar

    Ismet Dumlupinar

    MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

    Turkey - Last active: 1 day ago - Tests: 14 - Portfolio: 13

    Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile

    Groups: Microsoft Certified Professionals

    $75.00 /hr
    2,231 hours
    4.86
  2. Vinod C

    Vinod C

    Seasoned linux Administrator - Nginx , apache, cPanel, Shell scripting

    India - Last active: 1 day ago - Tests: 7

    Hello, I am Vinod and I have more than 10 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimising them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I have many other things to do too and I value my personal life too. So no lame excuses or delay projects. I am efficient in my work. I believe " a stitch in time saves nine " completely. 6. I understand that what you are spending is your hard earned money. 7. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 8.5 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd , varnish cache -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, zpanel -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security --Customised server setup for Drupal , Wordpress , Joomla -- Documentation Skills And many other services / applications which are necessary for managing linux based servers and applications.

    $23.00 /hr
    1,247 hours
    5.00
  3. Andrew S.

    Andrew S.

    United Kingdom - Last active: 4 months ago - Tests: 12

    I have gained experience in a wide range of industries and positions over the past 18 years. My core skills are focused around training and document writing but I also have experience of customer service, hardware and software support, database and network administration, web design, programming and finance. I have worked for large multinationals, government agencies, small and medium sized businesses as well as the family business. Over the past seven years I have worked for the Environment Agency which is a government agency responsible for the protection of land, sea and air in the United Kingdom. Here I have worked in the Finance Department to design and deliver staff training courses along with procedures for new initiatives. My main objective is to use my technical skills to write instruction manuals, knowledge documents and training guides but am able to provide full administrative support, general office skills and an excellent telephone manner.

    $33.33 /hr
    3,223 hours
    5.00
  4. Benjamin S.

    Benjamin S.

    Customer Service/ Marketing / Editing

    United States - Last active: 7 hours ago - Tests: 7 - Portfolio: 1

    I am a motivated husband and father of three currently wrapping up my BS in Computer Science at Austin Peay State University. I am looking for Customer Service. Marketing, and Editing work that can allow me to take care of my family while benefiting both the company that I am providing services to, as well as allowing me the flexibility to work from my home. I have extensive experience in customer service and have also spent the past 12 Months as an editor/ content marketing manager for a successful company in the field of business and technology innovation. I am a fast learner in any field that I am employed and always prove myself to be a more than competent asset to any company that numbers me in their ranks.

    $20.00 /hr
    1,186 hours
    4.82
  5. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Last active: 11 days ago - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,033 hours
    4.91
  6. Jennyfer M.

    Jennyfer M. Agency Contractor

    Bilingual V.A: QB, WP, Infusionsoft, & Project Management Skills

    United States - Last active: 1 day ago - Tests: 21 - Portfolio: 25

    I have 16 years in small business management within various fields. Some of the most important and difficult lessons I've learned during this time is how to master technology rapidly, and to stay up to date with it to better assist my clients. I love master new technology as much as I love web design, and I feel these areas are not only where I excel as a virtual assistant, but it is also the area I most enjoy. Hire me if you feel… • Overwhelmed by your current workload • Overworked; exhausted • Unable to take time off work – afraid to relax, knowing that your business will suffer if you’re absent • Like a prisoner in your own business, a business that was supposed to bring freedom and instead feels like a job! • Full of resentment for what used to bring you joy and has become a burden and chore, leaving you dreading your busy weeks) I’m reliable, very tech savvy and self-reliant. I am also 100% bilingual (English/Spanish) able to translate a variety of documents, and interpret live via phone. Some of the things I have experience with: • CRMs Like (Infusionsoft, Salesforce, Zoho CRM) • Mail marketing (Mailchimp, Infusionsoft, Get Response, Mail poet) • Web Design (Wordpress, CSM, HMTL) • Membership Site programming (Wordpress, Jigsawbox, Kajabi) • Project Management (Huddle, Basecamp, Central Desktop, 5 p.m., Asana, Active Collab) • Accounting Software (QuickBooks, Freshbooks, GoDaddy Accounting Formerly Known as Outright) • Remote Desktop Utilities (Teamviewer, LogMeIn, ShowMyPC, GoToMyPC, join.me) • Teleconferencing (GotoMeeting, FuzeMeeting, ZohoMeeting) • eCommerce (PrestaShop Installation and Maintenance, Volusion, Shopify, BigCommerce, and others) ...and this is just to name a few! Your path to a less stressful, more fulfilling business will begin by simply clicking the “Contact” button above and meet me for a quick interview so that we can discuss your project. We’ll evaluate your current workload and identify ways I can help you save time, get more done, and grow your business faster without working harder.

    Groups: Central Desktop, Intuit Partner Platform Flex Developers...

    Associated with: Bilingual VA

    $22.50 /hr
    3,984 hours
    4.56
  7. Ileen A.

    Ileen A. Agency Contractor

    oDESK TOP RATED | Content Manager

    Philippines - Last active: 7 hours ago - Tests: 12 - Portfolio: 15

    TOP 5% of oDesk Successful Freelancers Try me! I will give you 100% work-guaranteed satisfaction! I have extensive experience as a data entry professional with varying works from administrative, technical, marketing and medical fields. I am versatile, efficient, professional and strict on deadlines. I believe me and your company will both benefit if you hire me. Skills: HTML5 CSS3 JavaScript Panda/ Penguin Update WordPress Magento Big Commerce Siteminder 3rd Party Booking Facilities like: Agoda, Wotif, Expedia, etcs Guestpoint Google Adwords Editing Keywords Research Customer Survey Review and Response for Automobile Industries etc....

    Associated with: Aeonmax Solutions, Solid eSolutions

    $11.11 /hr
    10,292 hours
    4.85
  8. Carla Coria

    Carla Coria Agency Contractor

    Bilingual Support Manager - Expert Translator (EN-ES)-Graphic Designer

    Argentina - Last active: 12/23/2013 - Tests: 10 - Portfolio: 9

    My objective is ideally to find a long-term (Part-time or Full time) job where I can work from home in the translation, customer service, or Graphic Design field. Thanks to oDesk, I've had the joy of working for some amazing companies as a Bilingual Support Manager (ES-EN) for the past 2 years. Before moving to oDesk I worked as a Dish Network Rep. here in Argentina for the States and personal translator/secretary for my employer who handled these US Dish Network Accounts for 5 years. I also worked as a law firm secretary, I'm a Law student and I'm working to obtain my Juris Doctor. My native tongue is Spanish, however, I was raised up in Columbus, Ohio so my English is fluent and I'd be more than happy to offer a voice call demonstration on Skype or any other available voice call service to verify my pronunciation and common knowledge of both languages. I have taken the Spanish- English Translation tests here on oDesk and I'm in the TOP 10% of test takers. I'm very responsible with due dates and easy to get a hold of online if anything should come up. I'm in the -3 GMT Time zone and available during US office hours. Well, that's about it! Feel free to browse around my profile or get in touch with me - I'm a proud 5 star contractor! Hope to work with you soon!

    Associated with: InfinitColibri Agency

    $23.33 /hr
    2,812 hours
    5.00
  9. Ricardo Ramel Casas

    Ricardo Ramel Casas Agency Contractor

    Senior Customer Services Rep, Helpdesk Support, Transcriptionist, RN

    Philippines - Last active: 7 days ago - Tests: 7 - Portfolio: 6

    Thank you for visiting my profile, you definitely found what you are looking for! My name is Ricardo Ramel Veneracion Casas I'm a Registered Nurse by profession but I chose to be a customer service/recruiter champion; I know that what brought you here is the need to fill an opening at your company and that you are looking for the best customer service agent for you clients that you can get at an affordable price. I know that if you take a couple of minutes and read over my profile; you will feel comfortable knowing that you have found the right person! You can rest assure that I will work just as hard for you as I have with those contact centers that I worked for professionally. I always exert all my effort to accomplish any task at hand! Expert competence in Customer Service skills. Excellent ability to multitask and to work in a fast–paced environment, meeting your strict deadlines. Exceptional versatility and adaptability in any tasks given. I have excellent interpersonal skills, confident and poised in interactions with individuals at all levels. I am an organized individual with exceptional follow through-abilities with client or customer involved. I love working in a challenging environment. I am detailed oriented and resourceful in the completion of projects or tasks involved. Having handled different levels of responsibilities within the operations group, I am well versed in customer service principles, technical support, quality assurance and leadership development. I would like to know how I can assist you, I encourage you to get to know more about the details of my career performance, please contact me. Let's work together to make your campaign a success. Happy to be of service!

    Associated with: DigiNomads

    $13.33 /hr
    2,049 hours
    5.00
  10. Karelyn Lambert

    Karelyn Lambert

    Experienced Virtual Assistant with ASBA

    United States - Last active: 1 day ago - Tests: 16 - Portfolio: 3

    Eleven years experience in an Administrative position. Four of those years have been spent in a Virtual Assistant role. Possesses solid clerical, research, and verbal/written communication skills. Demonstrates advanced proficiency with MS Office including Project and Visio, types (60 WPM), experienced in project and staff management, and has excellent customer service skills. Currently holds an Associate of Business Administration degree.

    $15.00 /hr
    4,295 hours
    4.47