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Last updated: October 1, 2015
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Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Faisal Mushtaq

Faisal Mushtaq

Technologist & Business Expert

Pakistan - Tests: 11 - Portfolio: 1

Over eighth years of experience in IT Operations, Network Administration and IT Technical Support along with my services for HR, Billing and Operations Departments for department restructuring. During the years, I've developed my skills in professional letter writing along with in my area of specialization i.e, Network Administration. I look forward to do more to explore and prove my multi-dimensional abilities.

$13.00 /hr
3 hours

Michael Carroll

Michael Carroll

System Administrator

United States - Tests: 3

Searching for a system engineer with a diverse skill set? Look no further! I am a CCNA certified IT Consultant with over 5 years experience managing Windows Server environments and various network designs. All my projects are designed with a focus on efficiency and industry standard best practices. Specific skills include: • Install and configure client OS's such as Windows XP/Vista/7/8, server OS’s such as Windows Server 2003/2008/2012; • Active Directory design and implementation, manage and administer group policy configuration; implement and configure Windows 2003/2008/2012 security options, diagnose and troubleshoot. • Network (LAN/WAN) design and architecture; install and configure Windows Server DNS, DHCP and RRAS servers • Install and configure various vendor routers and switches; specifically Cisco ASA and Catalyst, Dell PowerConnect, HP ProCurve, Sonicwall NSA, TZ and SRA devices; configure routing protocols, VLAN, IPSec Tunnels, client access SSL-VPN; troubleshoot LAN/WAN problems, • Install and configure Microsoft Exchange Server 2003, 2007, and 2010; including Active Sync; perform Hosted Exchange migrations • VMWare virtualization experience; specifically ESXi versions 4 and 5. • Various 3rd Party Backup solutions including Veeam Backup and Replication, Acronis Backup and Recovery, Symantec BackupExec

$32.00 /hr
85 hours

Antonio Ribeiro De Santana Junior

Antonio Ribeiro De Santana Junior


Brazil - Portfolio: 1

Over the last years, I have developed a wide range of websites using HTML, DHTML, PHP, Wordpress, Java, SQL Server, Oracle and MySQL including sites for businesses and peple. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business and deploy your Back-End or networking jobs.

$23.20 /hr
0 hours

Phan Vu

Phan Vu

Network Administrator and System Administrator, Analystic Security

Vietnam - Tests: 4 - Portfolio: 1

• I’m a freelancer web developer Wordpress, Magento and Network management. I can programing with language such as PHP/MySql, HTML/CSS, Javascript (jQuery/jQueryUI), Bootstrap, ASP.NET. • Python basic. • Build and installation the network system of company , security and management network system of company. I can scan all the vulnerable of server operating system or scan where component of you system is weak and propose solution to improve it. • I had self-educated CCNA and CEH ( Certificates Ethical Hacker), I had installed network with Router Cisco 2801, I can install SDM and iOS for router Cisco. • I had been experience in manager Virtual Private Server in Vmware, I can install OS, deploy application and manager Firewall in Cloud server. • I can deploy IDS ( Instrusion Detect System) with software such as Snort .. etc or Honeypot like Nepenthes to capture and detect malware. • I have experience use Zabbix and Nagios to monitoring performance of server Linux. • I deploy solution for web server Network Load Balancing, Clustering database, HA (High Avaibility) or DR ( Disaster Recovery).

$8.89 /hr
0 hours

Roustam Dzhafarov

Roustam Dzhafarov Agency Contractor

Python developer

Russia - Tests: 5

I represent RuSLN company and we have established profile on Elance: RuSLN is a Russian IT company with skilled and well-organized team. Developers and managers teams are ready for small and big, high complexity projects. During all the project we provide regular and detailed tasks accomplishment reports. Php development, especially with Yii framework. Perfect skills on HTML5, CSS and JavaScript. Solid experience with NGINX web server administration, MySQL database setup and general knowledge in Amazon/Digital Ocean services. Deep unix configuration skills, firewall configuration, high load servers balancing. We also can work on your projects that involve source code rewriting , fixing errors and network security enhancing.

Associated with: RuSLN

$18.89 /hr
11 hours

Rey de luna

Rey de luna

IT Guy

Philippines - Tests: 6

Graduate of Bachelor of Science in Information Technology with strong experienced in technical skills, solving technical problems, a fast learner, flexible, internet savvy, hard working, determined and goal oriented. Proud to be held as the best I.T. of the year 2011 of my previous company. I maintained the website:

$3.33 /hr
187 hours

Efthymios Kalaitzidis

Efthymios Kalaitzidis

IT TeacherTrainer - Telecoms Engineer

United Kingdom - Tests: 13

An excellent problem solver with several years of experience in computer networks, strong technical background, a Master's in Telecommunications from a recognised British University and a passion for technology seeking for a career into a technical and challenging position. Skills • Highly Analytical • Strong problem solving capabilities • Very good Interpersonal/team player skills • Excellent communication and presentation skills • Very disciplined and professional • In depth knowledge of Computer networks both wired and wireless (installation, maintenance, troubleshooting) and MS Office(Word, Excel, Powerpoint, Access). Work experience May 2008 – Present Current position: 6th Primary School of Rethymnon Primary, Secondary and Vocational Schools, Further Education institutes. Position: ICT teacher Duties: Preparing and delivering ICT lessons, providing IT support to colleagues, troubleshooting networking, hardware and software issues and maintaining the ICT laboratory equipment. Cooperating with other teachers for the completion of various projects. Feb 2007 – Apr 2008 Infinite Informatics Ltd, Telemetry systems, Greece Position: Sales and Marketing/Technical Support Duties: Preparing marketing material, Pre-sales and after sales customer support, customer training. Jan 1999- July 2003 July 2005- Jan 2007 Internet Cafe family business Duties: Installation, maintenance and troubleshooting of software/hardware/networking issues. Sep 2004 – July 2005 Doppler S.A, Lift Manufacurer, Greece Position: Customer support Duties: Lift controller design and after sales service mainly in the UK. Education Postgraduate MSc in Personal, Mobile and Satellite Communications. School of Engineering, Design and Technology. University of Bradford, UK Valuable knowledge gained in:  Wireless Networks  Networks and Protocols  Satellite Communications  Radio Transmission and Reception Graduation date : 21st July 2005 Undergraduate Bachelor in Automation Engineering Technological Educational Institute of Thessaloniki, Greece A 4 years course focused mainly on Control Systems, Electronics and IT. 6-month Placement: Hoghenscolen in Eindhoven, Holland. Graduation date: 27th May 2003

$10.00 /hr
0 hours