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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Judy Genandt

    Judy Genandt

    Creative Writer; Editor; PPT

    United States - Last active: 6 days ago - Portfolio: 3

    Author of four published books (romance genre) and numerous articles published at several writing websites; ghost writer at the Elance site for the past year; experienced in plotting story lines and describing character interactions, with a good mix of dialogue and narrative. Accustomed to working under a deadline. Interests and expertise in environmental causes, animal rights, and political issues; born and raised in farming community and currently working at a small church; life experiences include a long-term marriage, motherhood, grandmotherhood, and divorce.

    $16.00 /hr
    17 hours
    4.99
  2. A. Henry Jacobs

    A. Henry Jacobs

    Efficiency. Creativity. Delivery.

    United States - Last active: 4 days ago - Portfolio: 5

    I am diligent in everything I do, and learn new things easily and with enthusiasm. I am a well-rounded person who is friendly and easy to deal with, and it is very important to me that I meet goals and produce work that exceeds expectations. I offer 10 years of office experience, skills and knowledge as an Administrative Professional. I have worked virtually with great success for the past 8 years in capacity of hiring freelancer for publishing program. I am experienced in customer service and performing/managing administrative functions. I am a detail oriented person with exceptional communication and organization skills. My specialties are data entry, research, training, setting up processes and procedures, technical writing and working with reports. Other skills include presentation, word processing, working with spreadsheets/workbooks, customer service via web chats and emails.

    $29.00 /hr
    1,222 hours
    4.96
  3. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    62 hours
    5.00
  4. Stacy V.

    Stacy V.

    EVP - Enterprise Consultant

    United States - Last active: 14 hours ago - Portfolio: 23

    My diverse background totals nearly 15 years of professional experience and includes office management and administration with certifications in the Healthcare industry, and marketing in almost every capacity from database development to closing the complex sale. Adept at understanding new concepts and quickly applying marketing strategies designed to effectively communicate my clients’ message to their target audience. From adjustable beds to six figure software solutions, I have driven demand in business to consumer, business to business and enterprise marketing focused roles. Skilled at executing effective management and performance for a multitude of marketing campaigns and channels. I thrive in fast-paced, dynamic environment with emphasis on consultative selling. My strengths are heightened in enterprise technology, consistently delivering successful marketing outcomes to fuel sales and drive growth.

    $40.00 /hr
    839 hours
    4.24
  5. Mark F.

    Mark F.

    Detail oriented, self motivated wordsmith.

    United States - Last active: 15 days ago

    After working in the customer service industry for many years, I have decided that this is the type of work I enjoy the most. I have thrived in every position held and take pride in the work I do. Looking to the future, I welcome new challenges and introducing great experiences into my professional career.

    $10.00 /hr
    19 hours
    4.98
  6. Edna Van Baulen

    Edna Van Baulen

    Continuing to Exceed Expectations

    United States - Last active: 4 days ago - Portfolio: 11

    “Edna is a true professional. Her work is excellent, well-presented, and goes beyond specs. Looking forward to working with her again.” “Third job awarded to this service provider - fantastic work as usual” “Edna turned the project around very quickly and did and exceptional Job. It's contractors like this that have made my company a success." If you're in need of accurate, audio proofed, professional transcripts for a great price - no need to look any further. Customer satisfaction is my #1 priority. Every transcription is proofed with my rigorous three point proofing system to insure an error free product. Give me a try, I’d love to add you to my list of happy clients.

    $24.44 /hr
    200 hours
    4.79
  7. Samantha M.

    Samantha M.

    Motivated and Dependable!

    United States - Last active: 4 days ago - Tests: 1 - Portfolio: 1

    I have 5+ years of experience in administrative and customer service oriented roles as a former elementary school teacher, project manager and virtual assistant. I hold a B.A. in Art History from Loyola University and I am currently pursuing a Master's Degree in Human Nutrition (online, part-time). I am motivated, reliable, have a keen eye for detail and exceptional problem solving skills. Skilled in Microsoft Office, Adobe Creative Suite, Research, Writing, Transcription, Google docs, Meet Edgar, Slack, MailChimp, Buffer and more! My creativity, organization and management skills will help you to free up your time and grow your business! I can handle anything that comes my way

    $20.00 /hr
    267 hours
    5.00
  8. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Last active: 8 days ago - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  9. Emerson Cruz

    Emerson Cruz

    Hardware Technical Support // Paralegal Research

    El Salvador - Last active: 2 days ago - Tests: 10 - Portfolio: 3

    Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you

    $8.89 /hr
    1,332 hours
    5.00
  10. Donnisha S.

    Donnisha S.

    Customer Service,Chat support,Sales Rep.,Writer

    United States - Last active: 4 days ago - Tests: 5

    I want to work where i don't feel limited in my skills since for 5 yrs i worked in retail,customer service,and sales.I enjoy working for a business that is motivating and that are their own boss.I a joy in writing articles for a website about babies,fashion,and health. I like to deliver exceptional customer care to individuals that trusts the commitment and values of a company, while having an opportunity for growth in the job field. Skills in: MS Word, Excel, Power Point,Article/Blog Writing ,Internet, Email, Sales, Customer Service, Retail, and Chat

    $9.00 /hr
    12 hours
    5.00