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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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LaNece Wardell

LaNece Wardell

Customer Service | Email, Chat, & Phone Support | Technical Writing

United States - Tests: 7

I have many skills which include writing and customer support. I am responsible, attentive to details, excellent at time management, a quick learner, and need little guidance. You can assure if I am contracted to complete a project for you it will be done in a timely manner and with professionalism.

100% Job Success
$11.11 /hr
4,416 hours

Tristen D.

Tristen D.

Versatile Project Manager and Tester

United States - Tests: 1 - Portfolio: 5

I love organizing. This love makes me an especially valuable administrative assistant. I am detail oriented and always looking for ways to simplify and streamline processes. In my effort to be efficient, I have consistently been given added responsibility in any position I held. I have been working in the computer software industry for 10 years. I have worked with both application programming and web programming. I have been involved in numerous ways including: software support, administrative support, project management, data conversion, software design and documentation, software testing, and many other facets. I also have experience in account payable, accounts receivable, payroll, utility billing, basic accounting, and overall office support.

$12.00 /hr
8 hours

Supaporn Ngamlertsirichai

Supaporn Ngamlertsirichai

looking for Work from home job

Thailand - Tests: 3

I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

100% Job Success
$7.78 /hr
103 hours

Emerson Cruz

Emerson Cruz

Hardware Technical Support // Paralegal Research

El Salvador - Tests: 10 - Portfolio: 3

Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you

100% Job Success
$8.89 /hr
1,497 hours

Marienneth kathleen D.

Marienneth kathleen D. Agency Contractor

Excellent Customer Service Relation and Administrative works.

Philippines - Tests: 4

I have been in the customer service field (email, chat, and phone) for almost 9 years now. I am excellent in handling email responses and managing chats. I also have an experience being a phone support specialist. Providing outstanding customer assistance is my passion and rectifying one's issue is my goal in every contact. I don't just fix the issue for the customer, I also make them feel delighted and appreciated. I am a very fast learner and I am open to learn new software needed to be able to perform my job. I have an experience using SupportCenter, Velaro, KANA, Zendesk, and many more. I am professional, friendly, upbeat, compassionate, positive, and always make sure that I am knowledgeable enough to resolve all customer issues in a timely manner. I can work under pressure with minimum supervision. I am trustworthy; committed to superior customer service; detail oriented, resourceful; and be able to multi-task effectively. Also, I am very much willing to undergo training if necessary.

Associated with: Dream Team

$12.22 /hr
5,487 hours

Cris Sample

Cris Sample

Energetic Customer Service Relationship Specialist

United States - Tests: 4

I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

100% Job Success
$22.22 /hr
1,915 hours

Donabel Agmata

Donabel Agmata Agency Contractor

Customer Service Representative/Accounts Analyst

Philippines - Tests: 7

I have been actively working on customer support in Odesk for four years. I have been very attentive to customers and have provided them with the highest customer service. I have also worked as an organized Accounts Analyst doing administrative tasks.

Associated with: The Affiliate Network, Contact Ventures, Client Expert Solutions, Advanced Services

$5.56 /hr
9,889 hours