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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 10 Process improvement projects are completed every quarter on Upwork.

10

Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.71.

4.71
Last updated: September 1, 2015

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  1. Sudipta Choudhury

    Sudipta Choudhury

    Project (PMP)/Program/Business Manager, Technical Writer/Editor

    India - Tests: 4 - Portfolio: 2

    Having varied experience for 24 years in - Information Technology projects and non-IT companies covering a wide range of domains - manufacturing ( electronic and hitech products), media, telecom,finance & taxation, healthcare, intelligent transportation, telecom, utilities (power), FMCG & Sales, Retail & Distribution, I have developed expertise in: 1) Project and Program Management 2) Technical article and content delivery ( requirement specifications, design, user guides and manuals, test cases and plans, technical news items and opinionated writing) 3) Presales ( proposals and bid management), Marketing Collaterals, Go-To- Market Strategy for different technical domains, Business planning & management 4) Process documentation / standards - involved in CMMI, ISO-27001, SSAE- 16 and proprietary standards of leading software companies 5) Product Development, Delivery Management and Practice Development My projects have won a number of awards, e.g Global Best of the Best Award from one US Based Auto Giant. I have worked for a range of clients on a full time basis from startups to very large MNCs across North America, Europe, Asia and Africa. My paper on Project Management has been published in the International Project Management Conference held at Bangalore in 2008. Also, I am a Graduate Engineer with MBA from prestigious institutes in India (SVNIT and IIM Bangalore respectively), PMP and ITIL certified . I am a regular contributer to content for the company's website, technical content, and RFI responses or proposals and a editor for content . I also publish articles and blogs to different websites and blog sites.

    $27.78 /hr
    17 hours
    4.10
  2. BEAUTY VERMA

    BEAUTY VERMA Agency Contractor

    PMP- Project Manager, PMO - Consultant, Business Services Consultant

    India - Tests: 2 - Portfolio: 6

    I am a PMP certified Project Manager and Consultant. I have attained training in courses like ITIL V3 and Six Sigma Green Belt. I am an ISO certified auditor as well. I have rich experience of more than 12 years in managing projects and Quality, implementing projects and processes, designing workflows and implementing tools post analysis, in the IT sector. As a consultant of Project and Process Management, I have handled as many as 4-5 full cycle organizational implementations till date, in addition to managing projects. Drawing frameworks for processes and workflows, that best suit the company/projects as per their given requirements and implementing the same with documentation is one of my forte'. I have performed SAAS based, ITIL based and PMP based project implementations so far. In addition, I also perform business services consulting for my clients. I assist them by helping them lay out their business requirements with a clear approach and strategy, and help them procure services/clients/vendors after thorough analysis and evaluation. I have managed to close successful deals and provide a transparent mediator support for business coordination between two parties. I invite you to share your portfolio or business need, if you are in need of finding and evaluating a vendor to perform services for you, or if you need to have project management coordination performed in an organized manner while selling your products or your services(any technology), or, get in touch if you need a Project Management Consultant or a PMO.

    Associated with: Quality Legends

    $35.00 /hr
    854 hours
    5.00
  3. Swati P.

    Swati P.

    Expert Business Analyst, CBAP, BA Trainer, Process Improvement, Agile

    India - Tests: 13 - Portfolio: 10

    Seasoned Business Analyst, Certified Business Analysis Professional™ (CBAP®), Business Analysis Trainer and CBAP CCBA Trainer and practicing Process/BPM Consultant with extensive IT/Business experience across global clients from varied industries and size). Experience of working across many parts and cultures across the globe such as the U.S., U.K., India, Germany and Australia. I have trained several batches (individuals or small batches) of students from the US, UK and India. I have also trained large size batches from multinational management consultancy and technology services. My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project such as: • Extensive interaction with key stakeholders like users, senior leaders and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Active participation and contribution in stream leader meetings • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis and detailed level functional requirements, gap analysis and design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user interface models (wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post closure activities • Extensive QA/testing and reviews of partner integration B2B transactions (data) to ensure those are per specs • Creating Message Implementation Guides (MIGs) for various interfaces including critical business processes related to Advance Shipment Notice (ASN/ 3B2) and Milestone updates (3B3)s • Designing client specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPM/BRMS, Quality guidelines and process expertise. Successfully trained batches in the US, Canada and India • Member of Business Process and Data CoE (Centre of Excellence) team for a top tier client’s eBusiness team Professional Highlights: • Over the past 17 years , I have worked in all stages of SDLC, using different methodologies such as waterfall, agile, incremental. During all these years, I have contributed in wide variety of engagements as Business Analyst. I have in depth knowledge of BABOK framework. • I have specialized expertise in process improvement areas such as Business Process management Systems(BPMS), Business Activity Monitoring (BAM), Business Rules management Systems (BRMS), EAI and B2B based integrations. • I have worked with several US, UK and Australia based MNCs (such as Motorola, Genworth Financial, Capital One, British Telecom to name a few) on various IT engagements. While building my career expertise, I have lived and worked in India, U.S., Australia, U.K. and in Germany. As part of my odesk based consulting I have worked with several diversified clients located across U.S. Canada, Australia, Sweden and Dubai. • I have wide variety of business domain experience such as end to end Supply Chain, Trading, Insurance, Risk, Telecom, Performance Monitoring, in general web based systems, and ERP processes related to Sales, Inventory, Purchase and Logistics. I have also worked in the same role with small scale businesses as well, plus I have experience creating a small b2C online business setup. • Come from very strong technical and engineering background. Primary specialties include cloud computing, SOA and web-services, J2EE, client-server, .NET • I am certified NLP Practitioner from Australia and have skills to train/coach on the same as well. • Last but not the least- I have worked with global teams in completely remote model or partly remote model successfully for almost 5 years altogether. I have managed to do so successfully with regular communication and sharing updates, using remote access tools such as VPN, skype, teamviewer, GotoMeeting, WebEx along with appropriate preparation for the meetings and presentations. And yes, of course with help of great teams I have worked with.

    $45.00 /hr
    1,742 hours
    4.99
  4. Patricia N.

    Patricia N.

    International Engineer

    France - Tests: 18 - Portfolio: 1

    I have a strong technical background (french-spanish engineer) that I have completed with studies and a professional experience in strategy, marketing,project management and internal auditing of processes and organisations. I like to combine my technical background (knowledge of processes, strong analysis skills) with commercial activity, customer and / or products orientated. I am well organised, I have lived in different countries and time management has no secrets for me! Looking for an international environment (use of different languages), dynamic and exciting attchments allowing me to develop myself in different areas and giving me enough flexibility to be mom of 2!

    $20.00 /hr
    163 hours
    5.00
  5. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  6. Genold Banares

    Genold Banares

    G-Tech Solutions

    Philippines - Tests: 3 - Portfolio: 1

    Motivated and Technically Inclined, IT professional with solid experience in delivering technical solution through translation of functional requirements into system design or programming. Prepares technical specifications or documents. Facilitates data migration. Ensures quality software prior to deployment. Flexible, hardworking and competent with demonstrated ability to easily bridge cultural differences. Thrive in pressure and deadline-driven environments. Excellent communication and team-building skills.

    $6.00 /hr
    47 hours
    0.00
  7. Irene DeLaGarza

    Irene DeLaGarza

    Technical Writer | Industrial Engineer | Operations Manager

    United States - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. Expert in documenting process manuals, business processes, standard operating procedures and user guides. * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Operations and Team Management * Chargeback and Dispute Management * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration * Regression Testing I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $36.67 /hr
    3,496 hours
    4.95
  8. Kale Nostrand

    Kale Nostrand

    Freelance SEO/SEM * Webmaster * Account Manager * Data Analyst

    United States - Tests: 2

    Multifaceted, efficient & reliable manager of projects, accounts and escalations with extraordinary interactive people skills, intuitive customer service and 100% resolution via management or coordinator roles across consumer and B2B entities. Cultivate, fortify and validate multiple technical skills including SEO, SEM, webmaster, web analytics, data analysis and a wide range of technical support topics. Consistently and creatively, execute strong leadership abilities within diverse groups as well as facilitate all affairs cross-functionally & cohesively.

    $27.78 /hr
    120 hours
    4.85
  9. Tiffany M Harris

    Tiffany M Harris

    Talent and Training Professional

    United States - Portfolio: 1

    Highly accomplished Training professional with extensive industry and consulting experience. Excels at Human Resource and Training activities such as interviewing, reviewing and critiquing resumes, and identifying top talent; creating and delivering training materials to include: training presentations, User Guides, Facilitator Guides, and Job Aids using Word, PowerPoint, Prezi, and Captivate.

    $60.00 /hr
    67 hours
    4.03