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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 7 Process improvement projects are completed every quarter on Upwork.

7

Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015

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  1. Rick Cabrera

    Rick Cabrera

    QA Tester, Lead and Business Analyst (SCRUM, Agile, Waterfall)

    Nicaragua - Last active: 2 days ago - Tests: 6 - Portfolio: 11

    Hello - My name is Rick Cabrera. I am a QA professional with over 10 years of experience, I have utilized Agile, SCRUM and Waterfall QA Methodologies - I have a strong understanding of the SDLC and I have experience testing software including Java Web applications, C# Applications, .NET, PL/SQL, API, Blackbox, Workflows, 1x1 calls, B2B, B2C, Mobile Applications, Mobile Web, XML testing and proprietary systems testing. I am bi-lingual and well versed in English and Spanish (english is my native language). I have experience with manual and automated testing. I have worked at various large entities in various roles within QA including tester, business analyst and QA Lead. In my roles as a lead I was in charge of handling the complete QA process for projects assigned to me including verification and functionality of all new requirements and ensuring that the product delivered met all the guidelines set forth in any project definition document or business requirement document. This also included team management and providing metrics to Project Managers or QA Management. During my roles in testing I have verified systems that served 15 million customers including systems supporting government agencies and medical companies. I have released over 30 projects in my role in QA which has introduced many new technologies, brands, automation and various innovations which have impacted customers directly and indirectly. The introduction of automation to Customer Service Centers has reduced call rates, in one instance (TracFone Automated Self-Healing) an estimated 60,000 cases were resolved within the first 15 minutes of the systems release, 60,000 calls eliminated in 15 minutes. I posses a high level of adaptability to new software languages and technologies. I am a quick worker and am very thorough and analytical when it comes to any work that I do. I am also very proactive and will provide feedback and recommendations when it comes to requirements or UI design. If you need anything specific especially related to Software Quality Assurance please be sure to look through my resume, my projects and my references. References can be found on my LinkedIn Page http://www.linkedin.com/in/rickcabrera

    $20.00 /hr
    1,351 hours
    0.00
  2. Irene DeLaGarza

    Irene DeLaGarza

    Technical Writer | Operations Manager

    United States - Last active: 2 days ago - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. Expert in documenting process manuals, business processes, standard operating procedures and user guides. * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Operations and Team Management * Chargeback and Dispute Management * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration * Regression Testing I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $33.33 /hr
    3,303 hours
    4.95
  3. David A.

    $16.67 /hr
    1,126 hours
    4.93
  4. James H.

    James H.

    Program Manager, Proposal Writer, Business Plans & Strategic Thinker

    Thailand - Last active: 18 hours ago - Tests: 7

    Proposal Lead and Writer, Cost Savings Technologist, Project Manager, Project Planning and Strategic Thinker. Business and Executive mentoring, personnel development and trainer. Consultancy services including: • Commercialization and Innovation • Business Transformation and Planning • Business growth strategies and development • Project Management • Risk Identification and mitigation planning • Corporate Responsibility and Sustainability • Business Capture Management • Proposal Architecting and Writing I am a recently retired experienced Senior Program Manager with over 30 years experience in the Aerospace and Defense Industry looking to help others with their projects. Specializing in program management, technical management and subcontract management team leadership. I have led program management development programs that has trained and certified program managers for large aerospace company. I have led large proposal teams for management and cost volumes for proposals with value greater that $250M USD. Relevant background and program experience in defining and managing the work scope for subcontracts and teammates in large distributed development environments. Strong managerial skills with proven success in project definition, project planning, negotiation and execution Earned Value Management Systems. I am a proven highly effective team leader with excellent interpersonal, coaching and mentoring skills, communication, and team building skills. I am an experienced and trained Black Belt-Six Sigma Facilitator. As my profile shows I currently have oDesk contracts with five major IT companies that utilize my skills and expertise to assist with project management and proposal writing consultancy. I had a past client who has left me somewhat questionable feedback due to unhappiness he experienced. I learned from this experience to only communicate with the hiring client on proposal requirements. He had delegated daily communications with an employee of his who provided conflicting guidance. I followed his employee's guidance, which wasn't the strategy that the hiring client had. Let these four active oDesk contracts and my past experiences be your guide on my abilities and experiences. Linked In Profile: http://www.linkedin.com/in/jhoxsie

    $33.33 /hr
    1,645 hours
    4.95
  5. Swati P.

    Swati P.

    Expert Business Analyst, CBAP, BA Trainer, Process Improvement, Agile

    India - Last active: 1 month ago - Tests: 13 - Portfolio: 10

    Seasoned Business Analyst, Certified Business Analysis Professional™ (CBAP®), Business Analysis Trainer and CBAP CCBA Trainer and practicing Process/BPM Consultant with extensive IT/Business experience across global clients from varied industries and size). Experience of working across many parts and cultures across the globe such as the U.S., U.K., India, Germany and Australia. I have trained several batches (individuals or small batches) of students from the US, UK and India. I have also trained large size batches from multinational management consultancy and technology services. My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project such as: • Extensive interaction with key stakeholders like users, senior leaders and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Active participation and contribution in stream leader meetings • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis and detailed level functional requirements, gap analysis and design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user interface models (wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post closure activities • Extensive QA/testing and reviews of partner integration B2B transactions (data) to ensure those are per specs • Creating Message Implementation Guides (MIGs) for various interfaces including critical business processes related to Advance Shipment Notice (ASN/ 3B2) and Milestone updates (3B3)s • Designing client specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPM/BRMS, Quality guidelines and process expertise. Successfully trained batches in the US, Canada and India • Member of Business Process and Data CoE (Centre of Excellence) team for a top tier client’s eBusiness team Professional Highlights: • Over the past 17 years , I have worked in all stages of SDLC, using different methodologies such as waterfall, agile, incremental. During all these years, I have contributed in wide variety of engagements as Business Analyst. I have in depth knowledge of BABOK framework. • I have specialized expertise in process improvement areas such as Business Process management Systems(BPMS), Business Activity Monitoring (BAM), Business Rules management Systems (BRMS), EAI and B2B based integrations. • I have worked with several US, UK and Australia based MNCs (such as Motorola, Genworth Financial, Capital One, British Telecom to name a few) on various IT engagements. While building my career expertise, I have lived and worked in India, U.S., Australia, U.K. and in Germany. As part of my odesk based consulting I have worked with several diversified clients located across U.S. Canada, Australia, Sweden and Dubai. • I have wide variety of business domain experience such as end to end Supply Chain, Trading, Insurance, Risk, Telecom, Performance Monitoring, in general web based systems, and ERP processes related to Sales, Inventory, Purchase and Logistics. I have also worked in the same role with small scale businesses as well, plus I have experience creating a small b2C online business setup. • Come from very strong technical and engineering background. Primary specialties include cloud computing, SOA and web-services, J2EE, client-server, .NET • I am certified NLP Practitioner from Australia and have skills to train/coach on the same as well. • Last but not the least- I have worked with global teams in completely remote model or partly remote model successfully for almost 5 years altogether. I have managed to do so successfully with regular communication and sharing updates, using remote access tools such as VPN, skype, teamviewer, GotoMeeting, WebEx along with appropriate preparation for the meetings and presentations. And yes, of course with help of great teams I have worked with.

    $45.00 /hr
    1,742 hours
    4.99
  6. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Last active: 12 days ago - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,213 hours
    4.91
  7. Barindra Nath

    Barindra Nath Agency Contractor

    PMP Certified Project Manager,Marketing & Business Consultant

    Belarus - Last active: 18 hours ago - Tests: 2

    I consistently achieved aggressive business and program goals. By utilizing my strategic and implementation skills, I leveraged the many planning, profit growth, cost control, HR, IT, budgeting and client relations elements of project management as the foundation for successful, broad based business leadership. I cut project management staff turnover 10% while improving project profitability 3% to 5%. The competitive skills I offer have been proven in the big leagues of business, and are readily usable by small to medium companies needing an energetic, effective leader and hands-on operational performance developer. θ Setting project cost, schedule and productivity benchmarks θ Enabling teams to consistently provide contract deliverables θ Creating productive internal and external client relationships θ Leading programs and projects to consistently successful completion

    Associated with: Self Motivated Consultant

    $12.00 /hr
    7,202 hours
    4.90
  8. Celita R.

    Celita R.

    Operations, Administration, and Writing

    United States - Last active: 2 days ago - Tests: 4

    Recently left a position with one of the world's "100 Best Global Brands" (as ranked by Interbrand). Last position held was in Wealth Management, where I managed an Operations area within the Customer Services Department. Most recently have worked for companies doing internet marketing, Wordpress sites, ecommerce, Google analytics, reporting, spreadsheeting, systems improvement, process documentation, quality assurance, systems training, copywriting, blogging, ghostwriting, and staff training. Also, have worked onsite doing receptionist work with multi-line phones, calendar management, email management, personal assistant work, and data entry. I started my career as an administration assistant and worked my way up, so have all skills from bottom to top of the range. I have been using computers since I was seven, so am comfortable with technology. I am also a lifelong learner, so I watch tutorials and take online courses to stay up to speed with new technologies and software. I'm looking for 40 hours a week, and don't mind taking a few smaller positions that add up to that.. I'm looking for variety and am reliable and consistent.

    $17.78 /hr
    1,213 hours
    5.00
  9. Fanny Nathaniel

    Fanny Nathaniel Agency Contractor

    Facebook Ads Expert (Assess, Strategise, Implement & Manage)

    India - Last active: 18 hours ago - Tests: 10 - Portfolio: 6

    Revelling in the best conversion rate I've had so far: 71.24% in a lead generation campaign that I launched on Facebook for my client 2 days ago (14Oct2014)!. I've increased the budget and I'm excited to see where this is going to take us :-) Update 31Oct2014: It's still holding between 69-70% conversion rate, tweaked the targeting, hiked the budget and keeping fingers crossed! Update 27Jan2015: Crossed a whopping 20,000 conversions in 3 months! Conversion Rate steady at around 50%. Update 3March2015: 25,000 leads in 18 weeks & counting! Conversion Rate holding around 50% with constant tweaks to audience, budget, ad copy, etc. 30March2015: I seem to have also hit the perfect balance for another client's lead generation campaign that gave us a CTR of 24.67% for just $27.63 (Cost per click: $0.02 - 1724 clicks in just 3 days). Although I have to admit that I haven't seen anything remotely close to this conversion rate, I strongly believe that of all internet marketing efforts, Facebook Advertising truly offers value for your money but only if your advertising campaigns are managed well. That's where I come in. So, if you are sitting on the fence about FB advertising as you just don't have the time or the right people to take the learning curve, you should seriously consider hiring me to get your targeted advertising off the ground. If you've already tasted how good FB advertising can be for your business, you should hire me to keep it flying high. Or if you are on the verge of giving up as you are just not able to figure out FB's idiosyncrasies, you could let me have a look at your ad campaigns and your landing pages to see if there's something you haven't tried yet. I have been managing Facebook advertising for clients since May 2013 and find it very rewarding both for my clients and for me! I have tried and tested several ads and campaigns and have created reporting systems that make some sense of Facebook's confusing reports. I've attended several webinars by experts and brainstormed a few. I maintain a close eye on ad/campaign performance and create new ads or edit existing ads according to audience reactions. I'm really good at creating landing pages that convert. I use Unbounce and LeadPages. I work well with design and development teams. I keep my finger on the pulse of what's happening so I'm usually full of new ideas on how to make campaigns better and laser focused on conversions. I have more than 20 years experience in managing projects, organising and simplifying complicated processes, creating appropriate documentation to capture important data, hiring staff, writing and editing content, transcribing audio clips, creating presentations, web research, etc. I worked as a personal assistant to top management in 4 different organisations (Calcutta Jute Industries, Growmore Business Associates, Maranatha Charitable Organisation, Willingdon Hospital) over a period of ten years (1988 to 1998) which included extensive administrative work involving independent decision-making and business correspondence. I also ran a small business for 12 years (1996 to 2008). I simultaneously worked in the field of clinical research as a freelance clinical trials coordinator in several hospitals in Chennai, India, which involved considerable documentation, data entry and compilation, independent correspondence, etc. Both these fields involved extensive data entry and database management. I have since headed a clinical research site management organisation, Merit Medical and Allied Sciences Pvt. Ltd. in Chennai as the CEO from 2007 to 2009. As it was a start up, I did everything that is required to set up the organisation from finding the right location, hiring the right staff, interacting with clients, putting together business proposals to setting up processes and documentation. In January 2010, I broke a leg in a road accident and this kept me confined to bed for a few months when I discovered working online through oDesk. There has been no turning back since then. It has been an awesome experience the last five years, working with clients from all over the world and I wouldn't exchange this for anything else!

    Associated with: Competent Solutions, Competent Solutions

    $50.00 /hr
    6,068 hours
    4.87