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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 10 Process improvement projects are completed every quarter on Upwork.

10

Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.71.

4.71
Last updated: September 1, 2015

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  1. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  2. Irene DeLaGarza

    Irene DeLaGarza

    Technical Writer | Industrial Engineer | Operations Manager

    United States - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. Expert in documenting process manuals, business processes, standard operating procedures and user guides. * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Operations and Team Management * Chargeback and Dispute Management * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration * Regression Testing I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $36.67 /hr
    3,496 hours
    4.95
  3. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,303 hours
    4.91
  4. JAMES PATRICK ARGAO

    JAMES PATRICK ARGAO Agency Contractor

    14 Years Work Experience. CSR, Data Entry/Mining, Virtual Assistant

    Philippines - Tests: 9

    I am James Patrick Argao, my friends call me Patrick, from Philippines. I have been working for 14 years. My work experiences includes: 1. Customer Service, 2. Business Process Analysis, 3. Proofreading, 4. Virtual Assistance, 5. Executive Assistance, 6. Training 7. Quality Assurance 8. QMS Document Controller For the past 2 years, I had worked in Malaysia and Singapore acting as the Executive Assistant to the CEO/Managing Director respectively. I am always excited and eager to work with CEO's/MD's as I get to acquire a lot of valuable learning from them. It helped me become more mature both professionally and personally. I take pride being able to act as a helping hand to my clients. I am very meticulous when it comes to details. I ensure that tasks are done efficiently and always on time. It is my devotion to always be initiative in doing and learning things. Teach a man to fish and you feed him for a lifetime. Learning how to manage my time to be able to fully maximize my talent and resources. I believe my English fluency and grammar is good, i.e., able to communicate directly with native Americans. Of my 14 years work experience, 8 years of it is Customer Service (voice). I have done customer service for: 1. Bank 2. Online Reseller 3. Accounting Consultancy 4. Printer manufacturer 5. Telecommunications My Home-based (Upwork) work experiences are: 1. Team Lead for a service geared towards blogger & influencer outreach company. (On-going) 2. Virtual Assistant (On-going, project based) 3. Virtual Assistant (On-going, project based) 4. List creator (On-going, project based) I am a very fast learner and is always curious and hungry to learn new things and ways on how I can better serve by clients. I am very good when it comes to multi-tasking. I have been using Microsoft Office applications for 14 years. Having been worked as a Business Process Analyst for 6 years, I believe I would be a good fit to do reports, pivoting and graph/pie charts. Searching in Google for me is as simple as counting 1, 2, 3. I am very versatile and savvy when it comes to searching and acquiring information from Google. I have learned by myself search syntax on how to maximize Google Search capability. This is a very valuable skill I can share to shorten the time of pulling up information from Google. I can type 69 words per minute. I am confident that my experiences will be an asset to the business' goals and objectives. I am positive the skills and knowledge I have learned and acquired from these experiences would be beneficial for me to perform the job efficiently. I do not just rely on what is being taught to me rather I make it a point that I do research to gain more information on what is the job all about and what needs to be done. I get things done before the deadline efficiently not jeopardizing the quality. I am up to any challenges and responsibilities that may arise. I am open to working long hours and very open to any changes. Et. al., 1. Internet Connection: DSL 5 mbps.

    Associated with: Virtual Freelance Solutions, F.I.R.M Solutions

    $5.50 /hr
    1,178 hours
    4.47
  5. Gerlie C.

    Gerlie C.

    Engineer, Quality Assurance Specialist, Project Coordinator

    Philippines

    My objective is to leverage my experience while continuing to be challenged. I have 6 years of experience working for Petroleum Corporation, Manufacturing and Business Support Services. My background in Quality and Engineering Assurance, Continuous Improvement, Product and Process Reliability, Manufacturing Excellence, Technical Training and Project Management represent a unique combination of disciplines which will add value and profit to my clients, the same time allowing for a continued personal and professional growth commensurate with my achievements.

    $6.56 /hr
    4,770 hours
    0.00
  6. Celita R.

    Celita R.

    Operations, Administration, and Writing

    United States - Tests: 4

    Recently left a position with one of the world's "100 Best Global Brands" (as ranked by Interbrand). Last position held was in Wealth Management, where I managed an Operations area within the Customer Services Department. Most recently have worked for companies doing internet marketing, Wordpress sites, ecommerce, Google analytics, reporting, spreadsheeting, systems improvement, process documentation, quality assurance, systems training, copywriting, blogging, ghostwriting, and staff training. Also, have worked onsite doing receptionist work with multi-line phones, calendar management, email management, personal assistant work, and data entry. I started my career as an administration assistant and worked my way up, so have all skills from bottom to top of the range. I have been using computers since I was seven, so am comfortable with technology. I am also a lifelong learner, so I watch tutorials and take online courses to stay up to speed with new technologies and software. I'm looking for 40 hours a week, and don't mind taking a few smaller positions that add up to that.. I'm looking for variety and am reliable and consistent.

    $17.78 /hr
    1,401 hours
    5.00
  7. George D.

    George D.

    Experienced Project Manager and Business Analyst

    United States - Tests: 4

    I have over 25 years’ experience with project management, business analysis and change management where I have delivered multiple successful project implementations. Responsibilities have included: * Managing teams of business, analytical, and/or technical members * Defining servicing needs and related operational requirements * Ensuring ongoing scalability and supportability of the implementation * Understanding the customer and/or user experience * Documenting key processes, user stories, and use cases * Driving change management efforts - which included training I am a highly motivated, detailed-oriented individual with excellent problem solving, analytical, and interpersonal skills. I possess excellent written and verbal communication skills along with proven leadership. I have a comprehensive understanding of Project Management methodology (both Waterfall & Agile) and have used different tools to manage projects - Basecamp, TeamworkPM, Asana, Pivotal Tracker, and MS Project. Also have utilized other tools for managing teams and analysis i.e., MS Office Suite (Word, Excel, et.c,), Visio, Mind Manager, XMind, Google Docs, and other Windows-based applications.

    $45.00 /hr
    1,569 hours
    4.82
  8. Fanny Nathaniel

    Fanny Nathaniel Agency Contractor

    Facebook Ads Expert (Assess, Strategise, Implement & Manage)

    India - Tests: 10 - Portfolio: 6

    Revelling in the best conversion rate I've had so far: 71.24% in a lead generation campaign that I launched on Facebook for my client 2 days ago (14Oct2014)!. I've increased the budget and I'm excited to see where this is going to take us :-) Update 31Oct2014: It's still holding between 69-70% conversion rate, tweaked the targeting, hiked the budget and keeping fingers crossed! Update 27Jan2015: Crossed a whopping 20,000 conversions in 3 months! Conversion Rate steady at around 50%. Update 3March2015: 25,000 leads in 18 weeks & counting! Conversion Rate holding around 50% with constant tweaks to audience, budget, ad copy, etc. 30March2015: I seem to have also hit the perfect balance for another client's lead generation campaign that gave us a CTR of 24.67% for just $27.63 (Cost per click: $0.02 - 1724 clicks in just 3 days). Although I have to admit that I haven't seen anything remotely close to this conversion rate, I strongly believe that of all internet marketing efforts, Facebook Advertising truly offers value for your money but only if your advertising campaigns are managed well. That's where I come in. So, if you are sitting on the fence about FB advertising as you just don't have the time or the right people to take the learning curve, you should seriously consider hiring me to get your targeted advertising off the ground. If you've already tasted how good FB advertising can be for your business, you should hire me to keep it flying high. Or if you are on the verge of giving up as you are just not able to figure out FB's idiosyncrasies, you could let me have a look at your ad campaigns and your landing pages to see if there's something you haven't tried yet. I have been managing Facebook advertising for clients since May 2013 and find it very rewarding both for my clients and for me! I have tried and tested several ads and campaigns and have created reporting systems that make some sense of Facebook's confusing reports. I've attended several webinars by experts and brainstormed a few. I maintain a close eye on ad/campaign performance and create new ads or edit existing ads according to audience reactions. I'm really good at creating landing pages that convert. I use Unbounce and LeadPages. I work well with design and development teams. I keep my finger on the pulse of what's happening so I'm usually full of new ideas on how to make campaigns better and laser focused on conversions. I have more than 20 years experience in managing projects, organising and simplifying complicated processes, creating appropriate documentation to capture important data, hiring staff, writing and editing content, transcribing audio clips, creating presentations, web research, etc. I worked as a personal assistant to top management in 4 different organisations (Calcutta Jute Industries, Growmore Business Associates, Maranatha Charitable Organisation, Willingdon Hospital) over a period of ten years (1988 to 1998) which included extensive administrative work involving independent decision-making and business correspondence. I also ran a small business for 12 years (1996 to 2008). I simultaneously worked in the field of clinical research as a freelance clinical trials coordinator in several hospitals in Chennai, India, which involved considerable documentation, data entry and compilation, independent correspondence, etc. Both these fields involved extensive data entry and database management. I have since headed a clinical research site management organisation, Merit Medical and Allied Sciences Pvt. Ltd. in Chennai as the CEO from 2007 to 2009. As it was a start up, I did everything that is required to set up the organisation from finding the right location, hiring the right staff, interacting with clients, putting together business proposals to setting up processes and documentation. In January 2010, I broke a leg in a road accident and this kept me confined to bed for a few months when I discovered working online through oDesk. There has been no turning back since then. It has been an awesome experience the last five years, working with clients from all over the world and I wouldn't exchange this for anything else!

    Associated with: Competent Solutions, Competent Solutions

    $50.00 /hr
    6,142 hours
    4.87