Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer
Last active: 20 hours ago
I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company
- Leading the growth and development of my company's Quality monitoring.
-Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team.
- Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. .
- Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes.
-Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents.
-Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments.
Accomplishments I am proud of include:
-excellent managerial skills in office or performing online virtual assistant responsibilities!
-High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care.
-Proficiency in business communications understanding that communication is the key to success!
-I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes.
- I am a publish writer, a foreign language and body language student.
- I am tech savvy, a self starter and have an impeccable ability to work independently managing time well.
- I pride myself with dedication and maintaining a great work ethic being completely trustworthy.
-I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting.
- I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible.
- I am an eager and quick study, always up for a new task contributing 100% effort !
I look forward to hearing from you,