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Typical total cost of Upwork technical analysis projects based on completed and fixed-price jobs.

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On average, 27 technical analysis projects are completed every quarter on Upwork.


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Time needed to complete a technical analysis project on Upwork.

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technical analysis Upwork freelancers typically receive a client rating of 4.64.

Last updated: October 1, 2015

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Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Harold lee S.

Harold lee S. Agency Contractor

Expert Customer Service Representative | Zendesk | Live Chat | Email

Philippines - Tests: 5 - Portfolio: 7

I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

Associated with: iDesk Connect

70% Job Success
$9.00 /hr
4,202 hours

Lipi C.

Lipi C.

Busness Analyst - IA/UI/UX designer with axure skills

India - Tests: 8 - Portfolio: 3

Responsive designs are the need for today's business website. With advent of a plethora of mobile devices it has become a demand for the current business website to go responsive with a single url. Get a responsive design for your current or upcoming website and increase your audience base. Please contact for a work sample. My skill sets: 1. User Interaction Designer 2. Responsive designs - using Axure 3. Wireframes - Axure, Balsamiq, Pencil, Lucidchart, Visio etc. 4. User experience analysis & recommendation for better navigation and UI 5. Functional specification document. 6. Project Proposal drafting. 7. Web/Software architecture and planning

Groups: BigCommerce

100% Job Success
$20.00 /hr
995 hours

Eduardo Sanchez

Eduardo Sanchez


Costa Rica - Tests: 6

Hi ! I have experience and knowledge in Networking and Storage environments. I worked for the Cisco TAC for 2 years as part of the Security team. I also worked almost 3 years for Netapp Global Support providing software and hardware troubleshooting for FAS servers . I am currently working for Dell´s Appassure Backup and Recovery Solution in Windows environments. I am a native Spanish speaker with full command of English and Portuguese.

100% Job Success
$22.22 /hr
42 hours

David A.

David A.

Business Analyst, Enterprise Architect - Engineer, and Project Manager

Nigeria - Tests: 8 - Portfolio: 1

I'm a gifted Management Consultant with special focus and experience in Strategic Planning - management, Enterprise Architecture/Engineering, Products & Projects Business Process Architecture, Management, Business - Technology Management, Business Liaison, Operations - Service Delivery Management, etc. with the ability to proactively translate business/customers/users requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.

60% Job Success
$15.00 /hr
1,174 hours

Teri Robinson-Crowe

Teri Robinson-Crowe

Ready to Work for you..

United States - Tests: 9

I have worked in the IT industry for over 15 years. I am a Certified Computer and Network technician. I pride myself in working hard, and precise to get whatever task completed in a quick, and professional manner. I have worked in customer service, sales, technical support, and many other fields for over 10 years. Whatever you need, I will get it done efficiently and accurately. I always push to learn everyday. There is always something new to learn!

$10.00 /hr
24 hours

Janardan Singh

Janardan Singh

Business analyst

India - Tests: 2 - Portfolio: 4

About me Thanks for viewing my profile. I am 4+ year professional business analyst and works with couple of business organizations during my professional career journey. I have started my career as software engineer and after 2.8 year, I have decided to move as Business analyst. I have a small story in past as during my software engineering career, my project manager sharply looked my ability of problem analysis and emphasizing me to work as business analyst. Thereafter their recommendation and impulsion the company promoted me as Jr. Business analyst. I am having imagineering qualities and sharp understanding of stakeholder’s requirement and also ability to organizing that gathered information in textual visual document which is unmistakably defines the requirement and solution of project. I am very much aware and experienced with Agile and SDLC software development approaches and required document processes. Generally, I am creating several type of technical and business understanding documentation which is further useful for client and technical team. I have smart ability to create project scope within client budget and timeline. Area of expertise During my professional career I have worked on numerous small and large project and also works as software programmer, project coordinator and business analyst. I have expertise of handling client and production both and develop an environment where all stakeholders working in their departments without interrupting each other profile and work for common goal which is “client satisfaction beyond expectation”. My every project is precious for me because somewhere that software support for my “client’s business”. I am having expertise in following concepts: • ELearning • Cloud computing • Hospitality software’s • Medicare software’s • BPO and data processing applications • Hybrid & Native mobile APPs • ERP • CRM • POS • Inventory Documentation I am very much aware with all documentation standard which is followed in software industry. My each document contrast and improved from previous one. I generally use visual and textual information in document which will illuminate complete understanding of project. I am creating listed documents on basis of project requirement: 1. RFP & RFQ 2. SRS (Including Use cases, sequence diagrams, DFD, etc.) 3. Budget analysis 4. Timeline and task analysis 5. Wireframes 6. Design specification document 7. System analysis document 8. Data modeling (ER diagrams) 9. Project timeline 10. Resource analysis and management 11. Agile storyboard Tools & software’s I am handy and practiced with following tools and techniques: 1. MS Visio 2. MS project 3. Axure 4. Pencil 5. Agile kanban online project management software 6. InvisionAPP online prototype share tool

$15.00 /hr
47 hours

Michael C.

Michael C. Agency Contractor

Operations Manager, Project Manager, Six Sigma Master Black Belt

Philippines - Tests: 24 - Portfolio: 4

Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

100% Job Success
$22.22 /hr
7,393 hours

Cynthia N.

Cynthia N. Agency Contractor

Research and Lead Generation Rockstar

Philippines - Tests: 9

Over the past 16 years, I was exposed to different types of projects. My experiences vary from marketing industry to government agency. I was trained to be detailed oriented and analytical. It is also my principle to continuously strive for excellence. Thus, it will be my great pleasure to share my expertise on whatever projects that I will be handling in the future.

Associated with: Virtual Mind Movers Agency

100% Job Success
$5.56 /hr
2,094 hours