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Alternative Dispute Resolution Upwork freelancers typically receive a client rating of 4.59.

Last updated: August 1, 2015
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  1. Mikel leroi B.

    Mikel leroi B.

    Data Entry & Excel Expert / Business Email Writer

    Philippines - Tests: 7

    • 7+ years of solid off-shore banking expertise, 5+ years of which as manager, with experience across multiple credit card and prepaid debit card functions including activations, customer service, collections, sales, disputes resolution, risk management, identity verification, and negative management. • Performs well under pressure and thrives in a volume-driven and deadline-oriented environment. • Extensive working knowledge on BPO applications including Citrix, Avaya, Cisco, Faxcom, VISA Resolve Online, Mastercom and NICS for credit disputes and chargebacks, Witness, CallCopy, Verint, TransCentra, LivePerson, Lexis Nexis, TSYS and DOS-based applications (FDR, IntelliOne). Proficient in MS Office tools (Excel, PowerPoint, Outlook, Word, Publisher, Access, Lync), Open Office, and Google Drive Forms and Applications.

    $3.99 /hr
    0 hours
  2. charlie mulvey

    charlie mulvey

    Primary: Mediator. Secondary: Researcher, Writer, and Editor

    United States - Tests: 1

    Yes, there is an alternative to rolling the dice in front of a judge or jury, and paying exorbitant legal fees on top of it. It's called alternative dispute resolution or mediation, and after practicing law for 20 years, this is what I do. Briefly, instead of going to court, the dispute is resolved between the parties and memorialized on paper in the form of a Mediated Settlement Agreement (MSA). Settling the dispute is the service I perform, and the MSA is the product you will receive. I can mediate in any State, including situations where the parties themselves are in different States. In addition to mediation, I also offer my years of experience to perform legal research for attorneys, for businesses concerned with regulatory compliance, and for individuals who need to know if the law is on their side. Finally, my legal writing expertise is available to fellow attorneys who are either overburdened and in need of assistance with the drafting of pleadings, briefs, and various documents, or simply want a fellow lawyer to proofread, edit, or shepardize legal documents already drafted. It's okay to ask for help, and I am more than willing to be the one to help you.

    $25.00 /hr
    0 hours
  3. Charlaine Tubo

    Charlaine Tubo

    Customer and Technical Support Representative

    Philippines - Tests: 1

    In my 4 years of job experience as a customer and technical support representative. I have learned new ideas in technologies and developed skills on how to provide an excellent service in order to give a guaranteed customer satisfaction. My desire is to find a stable yet challenging position within an organization that offers security and professional growth, which requires strong technical and analytical skills, in order to improve my current abilities and contribute organizational growth.

    $9.00 /hr
    0 hours
  4. Emmalice Dagdagan-Santos

    Emmalice Dagdagan-Santos

    Complaints Management / Customer Service / Email Support / Data Entry

    Philippines - Tests: 4

    I previously worked as a senior case manager in an Australian ISP company for over 6 years now. The task handed over to me is mainly resolving escalated issues of customers. These involves written and oral interaction which requires efficiency and dedication. I started working as a level 1 staff and eventually got promoted which I believe is a fulfilment of my career. This has been a positive transition of my profession and this made me set more goals for myself. I consider my skills as one of the vital asset of the company. I have been working for more than a decade now with several jobs encountered and I am confident that it would contribute enough for the success of one’s business.

    $5.56 /hr
    319 hours
  5. Maria theresa P.

    Maria theresa P.

    Subject Matter Expert

    Philippines - Tests: 4

    SKILLS: At least 50 WPM. Excellent communication skills. Knowledgeable in using Microsoft Office (ie: Word, Excel and PowerPoint) Fast in web researching. WORK BACKGROUND: I used to work as web researcher for our clients from USA. I worked full time in a call center industry. I have been in 3 departments, I used to work in a back end collections process (UK), then later on was picked to be part of the pilot team for back office (collections) and now I am currently in Billing disputes for MasterCard in US department. I have been in the same company for 5 years and still counting. I want to work in the same field to master my skills, gain more experience and to equip myself for future growth. I was sent by my company to India as a subject matter expert.

    $3.33 /hr
    0 hours
  6. Shari Rieger

    Shari Rieger

    Outstanding Customer Service and Resolution Speicialist

    United States

    I have over 30 Years of customer service experience and have become very skilled in problem resolutions. I have that special gift of turning those not so desirable situations and unhappy customers into satisfied devoted long term customers. I am an asset to any company who thrives on customer service and putting their customers first. I worked 7 years as a Dispatch Manager for a Major concrete company in Las Vegas Nevada where I supervised over 100 mixer drivers and 5 dispatchers, as well as handled all customer issues and problems both residential and commercial accounts. Not to mention dealing with City and County Inspectors on a daily basis. I am well diversed and can handle the most irate customers with ease and calmness. 99 % of the time each interaction ending with positive results. I also worked as a Residential Service Manager for one of the Largest Garage Door Suppliers in Nevada for 4 years where we supplied all the garage doors and openers for new homes builders throughout Nevada as well as residential home owners. I know what it is like to have an unhappy home owner who's garage door for one reason or another is stuck open completely unable to close. Their urgency to have it fixed has now become a safety issue for them and expect to have service immediately. My job is to make sure that happens and they are taken care of quickly and professionally ensuring they continue to seek our service for future needs. Making your customers all feel like they are what matters most in your business is what makes you successful!

    $15.56 /hr
    0 hours
  7. Rodrigo Tobar

    Rodrigo Tobar

    Student of Technologies Information

    El Salvador - Tests: 1

    My name is Rodrigo Tobar, I'm 23 and I'm from El Salvador, for the moment I work and I study. I decided to study Tecnologies Information because One day I want to have my own company and devolop applications for portable platforms and also web applications. i work for a Canadian company called TELUS Telecomunications, I'm an agent And I have one year working on the customer service area. I have experience with business and corporate customers solving billing issues, designing solutions to optimize the services for my clients, reducing the prices and reaching realistic expectations for them, good knowlage in new de ices and technologies like smart phones, smart watches, computers, hardware and software, native Spanish speaker and English speaker aswell. Patient and kind with everybody and willingness to assist and help in everything that I can and compromised to find a solution to my client doing everything that I have and my hands

    $3.89 /hr
    0 hours
  8. Connie Jay Jimena

    Connie Jay Jimena

    Experienced Customer Service Representative/Data Entry Professional

    United States

    I have a Bachelors Degree in Mass Communication and worked as a call center agent in several call center companies in the Philippines for almost 5 years. As a customer service representative, i developed an impeccable listening, typing and problem solving skills. I had experience using database management system, in particular SAP (Enterprise Resource Program software) and CRM (Customer Management relationship software). I used SAP for data entry and CRM to keep documentation of the calls. I’m more than willing to accept any kind of training if that would help me perform an exceptional job. I believe my skills, experience, knowledge and ability to learn quickly and efficiently will enable me to be a valuable part of a company or business.

    $10.00 /hr
    0 hours
  9. Shane Wescott

    Shane Wescott

    Australian lawyer with experience in commercial and employment law.

    Australia - Tests: 1

    Shane has a wide range of legal experience, including in employment law, criminal law, commercial litigation and contract disputes and has a passion for pro bono work and improving access to justice. He has an extensive background in small and large law firms and is now the principal of Patron Legal. Patron Legal can offer top quality legal services at a lower price because its lawyers (who all used to work for big city firms) are encouraged to work from home and use the latest technologies to reduce their expenses, and therefore your fees. In this way, the firm makes sure you get the best possible legal representation at a fraction of the price you would normally pay for a lawyer with the same level of experience. Please feel free to contact Shane for a free half hour consultation to discuss your legal issue. If it's something the firm can assist with, we can offer you a fixed fee quote. This means you can be sure how much it's going to cost to get the result you're after.

    $250.00 /hr
    2 hours