Jose Kenneth Vargas
Experienced Customer Care and Service Management
Last active: 23 hours ago
HIGHLIGHTS OF QUALIFICATION
• Fast learner, excellent communicator, can work effectively under high pressure
• Pleasant disposition, well-rounded individual and a natural at service and sales-oriented tasks
• Passion for working with people, with genuine concern for others
• Demonstrated capacity to work effectively with difficult personality types
8 years experience in the managing/coaching one of the top teams in the cable service industry. Throughout the years, i have developed excellent communication skills as well as coaching skills to deliver excellent customer service. During my first year as a call center representative, i was one of the top agents and in less than a year got promoted to a senior coach position.
Below are my accomplishments as a customer service representative and as a senior coach:
2006-2007: Top representative for 6 months
2008-2010: Top senior team leader for the entire BPO site.
2011: Completed my six sigma white belt
2013: Top interim manager award
I am a graduate the University of St. La Salle with a Bachelors degree in Marketing Management.