Call Center Management Professionals & Consultants

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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 16 Call Center Management projects are completed every quarter on Upwork.


Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.42.

Last updated: May 1, 2015

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  1. Sandra Ferreira Lopes

    Sandra Ferreira Lopes

    Project Manager / Translator ENG/PT

    Portugal - Last active: 21 hours ago - Tests: 6

    My profile offers excellent organizational, analytical and problem solving skills, good prioritization skills but flexible enough to adapt plans. Good communications and IT skills combined with a good head for business and ability to work to tight deadlines and within constraints. I´ve been working for the last 10 years in roles from Functional Consultant, Project Manager, Consulting Area Manager and Finance Controller. My experience is quite interesting and diversified, which allowed me to work in and with several business areas and sectors mostly in Portugal but also in Mozambique in the last 3 years.

    $15.00 /hr
    69 hours
  2. Melanie I.

    Melanie I.

    Experienced Travel Manager/Ops Manager/VA & Project Manager

    Canada - Last active: 2 months ago

    My goal is to find interesting and challenging projects which allow me to utilize my vast talent base to increase the value of the customer brand or experience. I have successfully completed several multi-faceted projects (including a national merger, company audit, new technology implementation, acquisitions, etc) across several verticals working with a diverse and global team. These projects were for a variety of clients from a small technology start-up to a global food processing company involved in Lean Management. My experience is varied and vast (just how I like it). I am a person who catches on quickly and is not afraid to jump in and get the work done. Although my professional experience is predominantly in the travel industry it does lend itself to a myriad of business and technologies. If you need help with account or project management, scheduling, event management, staffing, travel arrangement, client relationship management, customer service, personal assistance, account and client implementation, training, customer solution management then I am the person you should hire! Real-World Experience: -Highest billed staffing hours in my department -Part of the team who turned around an audit failing global food processing plant -Lowest attrition rate in my division -Highest customer satisfaction rate (internal and external) -Successfully implemented customer satisfaction programs (Thanks A Million and Ask for the business)

    $27.78 /hr
    0 hours
  3. Laoise Kelly

    Laoise Kelly

    Virtual Assistant with Customer Service & Planning Analyst Experience

    Ireland - Last active: 1 month ago - Tests: 1

    As a Planning Analyst with experience in scheduling a workforce of 150 staff, I am extremely organised and can adhere to deadlines. I take new challenges in my stride. I also have over 6 years experience as a Customer Service agent. I've learned to build and maintain relationships with customers while dealing with issues and queries in a quick and efficient manner. I have a typing speed of 60 WPM.

    $12.00 /hr
    0 hours
  4. Pawapawan Chaengsri

    Pawapawan Chaengsri

    Translator, Coordinator and Customer Service

    Thailand - Last active: 21 days ago

    Summarize myself:- I have strong will on accomplishing what I have to, along with the reasonable self analysis of my latency which I always improve in my latency and adjust my weakness. Confidence, Integrity, Enthusiasm, and Competencies, together with job experiences, I'm strongly focused on International Relations and Social Work like voluntary helping people, I'd consider myself as "competent to contribute further successes". My objectives:- To work in a challenging environment To contribute good will and enthusiasm to organisation and society To challenge myself to achieve full potential in both work and life To seek growth and happiness in career paths Specialties: Customer Service, Communication, Administration, Interpreter, Translator, Copywriter.

    $13.33 /hr
    0 hours
  5. Diego Andrés Gomez

    Diego Andrés Gomez

    Operation & Customer Service Manager with experience

    Argentina - Last active: 10/21/2014

    Vast experience ( 14 years ) in Clients Operation Management , BPO , Slaes , Technical , Customer Service in deverse industries and markets ( Service Delivery Manager ) With skills such as Leadership, Team Building , solid Project Management , experience in rump up/ down , site transitions , excellent comunication skills ,straigh forward and solution oriented.

    $40.00 /hr
    0 hours
  6. Maria Petrova Baleva

    Maria Petrova Baleva

    Translation and customer service

    Spain - Last active: 4 months ago - Tests: 5

    I am working as a VIP guest attendant in Starwood hoteles and resorts, St.Regis Mardavall resort.In addition to the guest relación department, I algo manage reservations and the events departments. I am fluent in four languages (Bulgarian, Russian, English and Spanish) and médium in German. I have excellent organizational skills and I take my job very serious.

    $25.00 /hr
    0 hours
  7. Karen joy E.

    Karen joy E.


    Philippines - Last active: 10/20/2014 - Tests: 5

    Objective. To contribute to the growth of an organization that values hard work and provides opportunities for advancement through continuous training and job enrichment. BACKGROUND SUMMARY. 8 years of service in BPO/Call Centre industry. Excellent written and verbal communication skills with an eye for detail. Extremely productive in a high volume, high stress, environment. Self starter with a can do attitude. Field of Specialization: QUALITY ASSURANCE • Developed and spearheaded integration of troubleshooting checklist with QA compliance. Made a significant turnaround on how each screener is being evaluated hence supplying the right QA audit principle – Resolution and Compliance. • Originated MSN T/S checklist that was handed over during previous QBR and now passed over across other vendors. STAFF DEVELOPMENT • Developed strong employee and support productivity and ability to identify root cause of problems and trends; re-create, and mobilize action planning. • Established solid, positive, and productive work environment as a source of being the top shift Three months after on boarding from Team Manager role, September ’09 to November ’10. SCHEDULING AND PLANNING • Developed Floor Support coverage on a daily and weekly basis. Allot 1:14 ratio per agent and TL per hour interval. • Formulated the Leadership schedule on a weekly interim therefore having appropriate work and off transition across the program. • Strategize ATO starting Q4 ’09 in accordance to the deficit in forecasted calls hence improving a section of program’s revenue and service level at the same time. • Increased the SIL allocation by 2%-3% during low call volume week. Real time coordination with operations and WFM during minimal leave application. • Drive OT campaign due to Staffing deficit or not meeting AHT projection resulting to 11% SL improvement. • Manage and apportion schedule ids across inter-shift. Assisted co-Shift Leads in the process to ensure smooth transition over the next weeks. • Oversee and administer CMS roster per shift and team level. This creates ownership ensuing an above average schedule adherence for 3 straight quarter. TECHNICAL PROFICIENCIES Hardware. Networking Essentials, PC Hardware/Software Troubleshooting. Internet configurations including installations and tutorials, Hardware/Software installations including configuration and maintenance. Software. Windows 3.1, Windows 95/98r, WinME, Win2k and WinXP, Win Vista and WinNT, MAC OS 10.X/Mac OS9, Web Designing using Dreamweaver; Microsoft Office 2000-07, Print Master, Pascal, Assembly Language, Dreamweaver, Computer Graphic Drawing (Visio), Internet Application (Firefox, Internet Explorer and later), Routers/Switch/Hub (Linksys/Belkin) and other networking peripherals, Desktop/Portable Systems

    $16.67 /hr
    0 hours
  8. Cinthia Ferreyra

    Cinthia Ferreyra

    Experience in Customer Service Management and overseas clients.

    Argentina - Last active: 04/03/2014

    • Demonstrated expertise in the successful design and deployment of different rump-up Training Projects, Translations for the client, Mentoring and Nesting processes providing feedback and coaching to agents working for different accounts always according to the client’s expectation and request. • Exceptional ability to concurrently manage complex training projects while meeting rigorous performance standards and demanding schedules. • Excellent project management, interpersonal and business communication skills with the experience required to remain highly focused and productive in high-pressure settings. • A hands-on manager and critical thinker who support teamwork while promoting responsibility, dedication and effort to provide value to the organizational structure.

    $22.22 /hr
    0 hours
  9. Mouktafi Chemaou

    Mouktafi Chemaou

    Senior project manager

    Morocco - Last active: 03/20/2014 - Tests: 2 - Portfolio: 5

    Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its Global Network Delivery Model (GNDM) to underpin the Application Support Model for Kingfisher IT service. BRITISH PETROLEUM: Transition of British petroleum IT managed services (ITSM based applications) from South Africa to offshore facilities in Morocco. ALSTOM GRID: Establish an Interim way of work support model as part of the Carve out program between Alstom Grid & Schneider Energy further to Areva T&D acquisition. PETRO CANADA: Build a service desk from scratch in Tripoli Lybia for Petro-Canada under an existing EMEA SOW. JCDECAUX & CAT: Migration of an existing service desk in France for two prestigious french companies JCDecaux and CAT to EDS bestshore premises in Rabat. DELPHI: Migration of an existing Delphi french support activities from Hungary to Morocco. Fluent English, French and Arabic (I Lived 5 years in USA California). I am also certified ITIL V2 and in the process of preparing PMP and ITIL V3 certifications. Specialties: Customer statifaction, contract management, customer relations, Service desk management, ITIL foundation, technical support , ebusiness, engineering, problem solving, process engineering, product management, programming, public speaking, read, risk assessment, web site production, cad, call center, telephony solutions, ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO,

    $33.33 /hr
    0 hours
  10. Toby Bonney

    Toby Bonney

    Writer and Content Specialist within Online Industry.

    United Kingdom - Last active: 07/29/2014

    A Content Specialist with over six years’ experience within the Online Gambling Industry, with a key focus on all forms of B2C Communications as well all Promotional creation, development & analysis. Key targets for recent roles were performed with a long-term goal of maintaining high player retention through Promotions, Site Optimization and VIP communication.

    $20.00 /hr
    0 hours