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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 13 Call Center Management projects are completed every quarter on Upwork.

13

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.51.

4.51
Last updated: September 1, 2015

Popular Call Center Management Searches

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  1. Jovannie Gutierrez

    Jovannie Gutierrez

    Mr

    Philippines - Tests: 3 - Portfolio: 1

    Handling Escalated Call and increasing CSR's expertise on the product is the main role of a Team Lead. As a Team Lead, I played a vital role in handling business critical situations that my employer's client has faced. Being part of a World Class business has prepared me to contribute to the start of your company's growth and success. Developing CSR to be more accountable and dedicate themselves to business as an addition to the nature of line of business magnified the role of a Team Lead.

    $3.50 /hr
    251 hours
    0.00
  2. Dalibor D.

    Dalibor D.

    Data Entry, Translation, Customer Support, Virtual Assistance

    Serbia - Tests: 1

    My work experiences as an administrative assistant and as technical support specialist for internet service providers enhanced my capabilities to be a quick-thinking problem solver as well as respond positively to challenges and pressure. I am a fast learner and able to adapt quickly to new situations. I am organized and detail-oriented. I provide Virtual Assistance, Call Center Services, Data Entry, Customer Service, Administrative Support, Translation, Game Tester & much more. I am very professional and I can help you with all of your administrative needs. Your works will be as valuable to me as to you. Am born in Serbia, but i lived 16 years in Switzerland. I speak fluent German, French, Portuguese, Serbian and English. I am quite humble and will do all that is asked, and then some. I have a strong work ethic. I am analytical, detail-oriented, organized, communicative, and motivated by a job's extrinsic value, but as much for its intrinsic aspect. I am well educated with almost completing my Master's Degree.

    $12.00 /hr
    0 hours
    0.00
  3. Avinash Ramchandani

    Avinash Ramchandani

    Customer Service Manager/Admin Assistant

    Pakistan - Tests: 2

    Over 7 years of experience handling online business customers from all over the world. Dealt with different customers who were aggressive, VIP, silent, complaining, knowing all, loyal, discount customers, impulse customers, need based and wandering customers with professionalism by following the philosophy of taking every customer contact as a chance to shine once again to build and maintain company's reputation. I am expert in providing support on Synchronous and Asynchronous channels which include phone support, chat support, email support, SMS, Facebook, Twitter and all type of web forms. From the last two years I have been using different custom sources of (customer relationship management) for processing refunds, closing new orders, forwarding new orders, shipments, placing orders on customer behalf, follow-ups, cancellations, trouble shooting of technical issues, order revisions, order tracking, creating new orders, updating communication, promotional emails, re-sending passwords, updating new information, maintaining excel and word sheets, processing new orders, solving tickets, collecting feedback's and planning new tools for better online sales. I am a hard worker, multitask self confident support person whose goal always is to learn more and more effectively and accurately in a fast paced environment to put my best for the genuine love which I have for this industry. I am looking forward to work with you as a customer support specialist or any additional tasks or services you may need assistance with.

    Groups: Pro Customer Service

    $14.96 /hr
    0 hours
    0.00
  4. Tara michelle S.

    Tara michelle S.

    Project Manager, Team Manager, Various Freelance Services Provider

    Philippines - Tests: 3

    A Highly skilled manager with 12 years of experience in Customer Service Center management. Worked in Corporate Customer Service for various multinational companies, consistently in the top Fortune 500. A versatile and skilled professional with leadership qualities and excellent hands-on experience in developing and improving process flow of various industries. Has tenets displaying a leadership characterized by in person to person communication, with personal touch and real relationships. A Project Manager with style fostering an open, trusting and respectful relationship with team, that is free from retaliation and reproach. Has frontliner, supervisory and managerial experience in both Inbound, Outbound and Non Voice projects for Financial Customer Service, Collections, Technical and Logistics related line of businesses. I have managed, coordinated and directed the daily operations of a unit of 20 to 40 staff members, handling inbound, outbound, non-voice, administrative for various line of business and or department specific and not limited to credit card collections for financial institutions, billing, customer service, technical support for telecommunications and ISP, hardware and software, logistics and supply chain solutions for air, ground and international market. Has broad knowledge in administration of customer service representatives. Highly experienced in negotiation and managing daily operations in a customer service center environment. Has extensive knowledge of d creating and conducting training programs. I can conduct interviews and do HUman Resources duty. Conducts monthly performance reviews to assess their performance and potential growth.

    $10.00 /hr
    0 hours
    0.00
  5. Aristotle Ponsica

    Aristotle Ponsica Agency Contractor

    Assistant to the Project Manager

    Philippines - Tests: 6

    Each assignment is an opportunity in itself which gives me a chance to share my talents and skills. Over the last 5 years, I have gained huge experiences in handling a team in Customer and Technical Service. Commenting on Forums, Excel, Power Point, Social Media Management, Creating Facebook Groups and Fan Page etc are few of my things I can do anytime. My main objective is to work to a state of perfection to achieve the buyer’s trust, satisfaction, provide excellent service, with timely, accurate, and professional results

    Associated with: Techno Workers

    $4.00 /hr
    389 hours
    0.00
  6. EDGAR ACOSTA

    EDGAR ACOSTA

    Electronic Engineer

    Venezuela - Tests: 5

    I am an Electronic Engineer. I have 3 year of experince in technical support of small networks and Windows system problems. I have experience working on: TCP/IP, DHCP, SUBNETTING, Team viewer and other access remote to fix customer's problem, help desk, Microsoft Excel/word to make report. The CCNA course of CISCO, 4 levels approved (but not the final test to finish the course) and basic knowledge of data base. I like languages​​, I speak English, Spanish (native) and I just start to learn French

    $5.56 /hr
    205 hours
    0.00
  7. Nanda Kumar

    Nanda Kumar

    Multi skillled, ready to work

    India - Tests: 3

    I am a multi skilled person with ready to work attitude. Open to take challenges. User/Client satisfaction is the main goal. SLA is the first priority and policies and procedures are the business keys. Skills: Customer and Technical support Officer, Client Tech Support, Application testing, Server Administration, ITIL Certified Support analyst, Worked on client and third party tools like HPSM, ESMT, HPQC, Selenium, Power Builder, MS-Access, MS-Office, SQL and Informatica developer. Trained and experienced in SAP (BO, BI, WM), Experienced in mobile UI Disigning and Iphone UI designing.

    $11.11 /hr
    0 hours
    0.00
  8. Tarek Shumon

    Tarek Shumon

    Experienced in Graphics Design, Property Preservation & Web Research.

    Bangladesh - Tests: 2 - Portfolio: 2

    Hello, I am Tarek, To me, hardworking and devotion are two keys to a successful career. as I believe myself to be an enthusiastic and result-oriented achiever, I always prefer working on challenging jobs, where i can implement the ideas, experiences and hard work towards achieving success for the organizations goal. Thanks.

    $6.00 /hr
    0 hours
    0.00