Call Center Management Professionals & Consultants

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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 16 Call Center Management projects are completed every quarter on Upwork.

16

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.42.

4.42
Last updated: May 1, 2015

Popular Call Center Management Searches

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  1. Salaam H.

    Salaam H.

    Experienced Multilingual Customer Support Specialist / Manager

    Tunisia - Last active: 11 hours ago - Tests: 3 - Portfolio: 1

    "I have no special talent. I am only passionately curious." A. Einstein I welcome greater challenges as I believe this opens an opportunity to do my part in helping a company's growth. I am driven, relentless, and sincerely believe that sleeping is overrated. Please do not hesitate to reach out to me for opportunities, or even just to discuss on how you can leverage oDesk to work for you.

    $22.22 /hr
    551 hours
    0.00
  2. Sandra Ferreira Lopes

    Sandra Ferreira Lopes

    Project Manager / Translator ENG/PT

    Portugal - Last active: 4 days ago - Tests: 6

    My profile offers excellent organizational, analytical and problem solving skills, good prioritization skills but flexible enough to adapt plans. Good communications and IT skills combined with a good head for business and ability to work to tight deadlines and within constraints. I´ve been working for the last 10 years in roles from Functional Consultant, Project Manager, Consulting Area Manager and Finance Controller. My experience is quite interesting and diversified, which allowed me to work in and with several business areas and sectors mostly in Portugal but also in Mozambique in the last 3 years.

    $15.00 /hr
    69 hours
    0.00
  3. Laoise Kelly

    Laoise Kelly

    Virtual Assistant with Customer Service & Planning Analyst Experience

    Ireland - Last active: 2 months ago - Tests: 1

    As a Planning Analyst with experience in scheduling a workforce of 150 staff, I am extremely organised and can adhere to deadlines. I take new challenges in my stride. I also have over 6 years experience as a Customer Service agent. I've learned to build and maintain relationships with customers while dealing with issues and queries in a quick and efficient manner. I have a typing speed of 60 WPM.

    $12.00 /hr
    0 hours
    0.00
  4. Pawapawan Chaengsri

    Pawapawan Chaengsri

    Translator, Coordinator and Customer Service

    Thailand - Last active: 28 days ago

    Summarize myself:- I have strong will on accomplishing what I have to, along with the reasonable self analysis of my latency which I always improve in my latency and adjust my weakness. Confidence, Integrity, Enthusiasm, and Competencies, together with job experiences, I'm strongly focused on International Relations and Social Work like voluntary helping people, I'd consider myself as "competent to contribute further successes". My objectives:- To work in a challenging environment To contribute good will and enthusiasm to organisation and society To challenge myself to achieve full potential in both work and life To seek growth and happiness in career paths Specialties: Customer Service, Communication, Administration, Interpreter, Translator, Copywriter.

    $13.33 /hr
    0 hours
    0.00
  5. Chedi Rachdi

    Chedi Rachdi Agency Contractor

    QA Engineer & International Sales and Marketing Manager

    Ukraine - Last active: 22 days ago - Tests: 1 - Portfolio: 2

    QA Engineer: 5 years of solid experience testing web based software applications Proficient in software development life cycle including test strategy preparation, test plan development, test case creation, test execution and bug tracking. Tested web applications in Waterfall and Agile development processes. Analyzed business requirements, software requirement specifications to create test plan and test case for manual and automated testing. Experienced in different types of testing, for example black box testing, white box testing, functional, GUI testing, system, regression, integration, UAT and performance testing. Understanding of Quality Assurance Life Cycle and Software Development Life Cycle Areas of Expertise: test development, scheduling and execution, test automation, test project management, Agile, SCRUM, SDLC (Software Development Life Cycle). Created detailed QA documentation including QA reports, actively participated in SQA and project status meetings. Developed and maintained automated test scripts Lead testing effort with business analysts, customers, engineering and offshore QA Testers. Enjoy learning new tools and technologies TECHNICAL SKILLS: Operating Systems : Windows, Linux Bug Tracking Tools : Jira, Bugzilla Databases : Oracle, SQL Server, MySQL Network Protocols : TCP/IP, HTTP, HTTPS, VPN, FTP, LDAP Browsers: Internet Explorer, Firefox, Chrome, Safari International Sales and Marketing: Wide experience in call center supervision of major financial institutions, Technically smart with strong experience in telephony system technology. Possess excellent coaching, motivational and leadership skills. Extensive interviewing and hiring experience and maintained a consultative coaching style. Set up performance goals to meet sales target, efficiency levels and quality assurance standards. Foreman: Civil foremen manage large public construction projects like communication towers. They are team leaders, supervising crews of workers to ensure that projects proceed smoothly. A civil foreman contributes the knowledge gained from education and work site experience to see to it that the crew is working safely and efficiently to complete projects on time.

    Associated with: Engineering Area, Link Partners

    $25.00 /hr
    11 hours
    0.00
  6. Diego Andrés Gomez

    Diego Andrés Gomez

    Operation & Customer Service Manager with experience

    Argentina - Last active: 10/21/2014

    Vast experience ( 14 years ) in Clients Operation Management , BPO , Slaes , Technical , Customer Service in deverse industries and markets ( Service Delivery Manager ) With skills such as Leadership, Team Building , solid Project Management , experience in rump up/ down , site transitions , excellent comunication skills ,straigh forward and solution oriented.

    $40.00 /hr
    0 hours
    0.00
  7. Toby Bonney

    Toby Bonney

    Writer and Content Specialist within Online Industry.

    United Kingdom - Last active: 07/29/2014

    A Content Specialist with over six years’ experience within the Online Gambling Industry, with a key focus on all forms of B2C Communications as well all Promotional creation, development & analysis. Key targets for recent roles were performed with a long-term goal of maintaining high player retention through Promotions, Site Optimization and VIP communication.

    $20.00 /hr
    0 hours
    0.00
  8. Mouktafi Chemaou

    Mouktafi Chemaou

    Senior project manager

    Morocco - Last active: 03/20/2014 - Tests: 2 - Portfolio: 5

    Over 10 years of success spanning Project Management, business development, IT Infrastructure Management, Transition management, project delivery & operations management. Some Success Stories: KINGFISHER: Managed the transition of the Application support services (more than 120 apps) to TCS by leveraging its Global Network Delivery Model (GNDM) to underpin the Application Support Model for Kingfisher IT service. BRITISH PETROLEUM: Transition of British petroleum IT managed services (ITSM based applications) from South Africa to offshore facilities in Morocco. ALSTOM GRID: Establish an Interim way of work support model as part of the Carve out program between Alstom Grid & Schneider Energy further to Areva T&D acquisition. PETRO CANADA: Build a service desk from scratch in Tripoli Lybia for Petro-Canada under an existing EMEA SOW. JCDECAUX & CAT: Migration of an existing service desk in France for two prestigious french companies JCDecaux and CAT to EDS bestshore premises in Rabat. DELPHI: Migration of an existing Delphi french support activities from Hungary to Morocco. Fluent English, French and Arabic (I Lived 5 years in USA California). I am also certified ITIL V2 and in the process of preparing PMP and ITIL V3 certifications. Specialties: Customer statifaction, contract management, customer relations, Service desk management, ITIL foundation, technical support , ebusiness, engineering, problem solving, process engineering, product management, programming, public speaking, read, risk assessment, web site production, cad, call center, telephony solutions, ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO,

    $33.33 /hr
    0 hours
    0.00
  9. Brian Simmons

    Brian Simmons

    Proven Contact Center Operations Manager

    United States - Last active: 3 months ago

    I have over 20 years of experience providing leadership, high-level data analysis and consultative services to high volume, multiple-site contact and network operations centers. I enjoy the challenge of developing products and services which meet and exceed expectations as well as improving operational efficiency, productivity and profitability. I believe that it's just as important for me to develop my team members through extensive coaching and training. With my background in reporting and analysis, I have been able to improve employee performance, reduce costs and increase efficiency through identification of key performance indicators (KPIs) and behavioral analysis. I have also developed databases for Sales and Marketing teams to help them identify customer demographics and product utilization.

    $35.00 /hr
    0 hours
    0.00
  10. Melanie I.

    Melanie I.

    Experienced Travel Manager/Ops Manager/VA & Project Manager

    Canada - Last active: 2 months ago

    My goal is to find interesting and challenging projects which allow me to utilize my vast talent base to increase the value of the customer brand or experience. I have successfully completed several multi-faceted projects (including a national merger, company audit, new technology implementation, acquisitions, etc) across several verticals working with a diverse and global team. These projects were for a variety of clients from a small technology start-up to a global food processing company involved in Lean Management. My experience is varied and vast (just how I like it). I am a person who catches on quickly and is not afraid to jump in and get the work done. Although my professional experience is predominantly in the travel industry it does lend itself to a myriad of business and technologies. If you need help with account or project management, scheduling, event management, staffing, travel arrangement, client relationship management, customer service, personal assistance, account and client implementation, training, customer solution management then I am the person you should hire! Real-World Experience: -Highest billed staffing hours in my department -Part of the team who turned around an audit failing global food processing plant -Lowest attrition rate in my division -Highest customer satisfaction rate (internal and external) -Successfully implemented customer satisfaction programs (Thanks A Million and Ask for the business)

    $27.78 /hr
    0 hours
    0.00