Rey vincent C.
Travel Operations with 8+ years extensive Travel Industry Experience
Last active: 12/11/2014
I have 8+ years extensive working experience in all aspects in the Travel Industry.
I have also worked before with big travel companies i.e Expedia, US (Expedia.com) and American Express Corporate/Business Travel.
My Skills and Experience include the following:
Exposure in Corporate/Business Travel, Online Travel, Travel Agency and Leisure Travel. Outbound and/or Inbound travel operations. Itinerary and Travel Planning from Reservation (Group or FIT, Ticketing, Invoicing to Seat Reaquest, Meal Request, Special Assistance and adding Mileage to booking on different Airlines. Liaise with Airlines if passengers need assistance at the airport due to flight schedule changes, delays and other problems encountered at the airport that needs resolution. Same with the Hotel upon guest check in ensuring smooth stay of our guests.
Knowledgeable in GDS's Sabre, Abacus, Navitaire, AWAN Sqiva, Amadeus and Galileo. Giving flight quotations for new bookings and change/cancellation. Reissues and Revalidation, Managing company's interactions with current and future customers through Zoho CRM, Cybersource and EWAY payment gateway system with training on Fraud Management, how to assess payments and make sure every transaction is secured. Sabre Agency Manager (SAM) for back office accounting. QBE and ACE Travel Insurance, Car Rentals and Activities and Services.
Last position held was a Team Lead for Travel Operations and my job scope are the following:
Monitors employee work performance and statistics, Closely monitoring on daily sales and monthly targets, Coaching travel consultants, Calls assessment and side by side evaluation, Training new staff and current employees on new tools and new platforms implementation, Up selling to our customers and doing courtesy calls.
Also, aside from handling escalations or supervisor calls, I also do monitor the phone queue (Telegate) and back up on answering telephone calls especially if all of the consultants are engaged in a call. I also do Manual bookings over the phone using GDS Sabre and Abacus and/or online through our website.
I also answer customers email inquiries i.e new booking quotes, meals, seat assignments, baggage, walking through our website and other customer inquiries that comes in via email or through our CRM (Zoho), changes and cancellation quotes and processes, Refunds, travel insurance quotes and policy issuance, airline schedule changes, managing queue bank and back office accounting SAM (Sabre Agency Manager) to create receipts and invoices/Tax invoice.