Ryan Elli Mateo
IT Helpdesk Engineer with AV experience
Last active: 23 days ago
Currently an IT Executive with a wide experience when it comes to performing helpdesk and technical support functions. Well-rounded person who can work with minimal supervision, meticulous when it comes to problem solving and customer care at the same time in order to meet the desired service level agreement of the company. A person who values resolving issues at first contact for customer and personal satisfaction.
More than 10 years professional experience.
Administering the operations of computer systems related to operating systems, servers, and end-user workstations
• Install, monitor, upgrade and maintain operating system
• Install, monitor, upgrade and maintain hardware and software.
• Install, configure network and peripheral hardware ( switches, wireless, printers)
• Organization of 24h/7d full time servers working mode
• Perform and test routine system backups and restores.;
• Antivirus complex support and maintenance;
• Install, monitor, upgrade and maintain video security system (analog cams, ip cams);
• build a new network segment;
• Technical company end-user support (Helpdesk).