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Hire a CRM consultant today to manage business relationships and organize customer service, marketing and sales data. CRM consultants can set up email systems, manage call centers and find custom CRM solutions for all your business needs.

Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

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On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

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CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Mark Shields

CRM expert

United States

I have over 7 years of CRM experience, mainly working with Microsoft Dynamics CRM (6 total years). I have implemented Dynamics CRM to 2 very large corporations and I currently work as a Sr. CRM Business Analyst for a Fortune 500 company, acting as a subject matter expert for their Dynamics CRM systems (5 completely different systems across the corporation). In addition to my Dynamics CRM experience, I have 1 year of experience as a administrator, 2 years as a Relationals Online administrator, 1 year as a Zoho administrator, and 1 year as a Siebel administrator. I have created and edited basic JavaScript and XML code for web resources and plugins, and I work with external and internal Developers on complex coding issues. I have advanced experience writing business and system requirements, as well as training documents for CRM systems. I can create advanced reports, dashboards, and views and can handle all administrator duties. I am available nights and weekends for any CRM related projects. If my profile fits what you are looking for, please feel free to contact me.

$23.33 /hr
0 hours

Kevin Kovitch

Kevin Kovitch

Global CRM System Administrator

United States

Versatile, perceptive and goal driven sales, marketing and business operations development manager long-respected for advanced abilities in strategic project and process improvement management, marketing, sales operations, advertising, business development, account management, PR, and relationship management. Over 20+ yrs. experience in general sales, marketing and business development management. Over 8 years of experience in using, implementing and managing CRM databases in the role of system administrator and solutions architect which involved training, customization, account/data base management, workflow construction, sales & marketing trend analysis report and dashboard building, along with other various linked implementation projects. SKILLS & QUALITIES: •CRM (SFDC) system administrator & solutions architect ( •VoC (Voice of the Customer) Implementation & Management •CRM customization of objects, fields and formulas •Sales pipeline and forecasting management •Develop and maintain custom reports and dashboards in CRM •Sales & marketing efficiency analysis & measurement (ROI) •Sales process and flowchart analysis •Lead generation management & measurement (ROI) •Extensive knowledge in sales trend analytics and reporting •Develop and maintain custom validation rules, workflows and triggers in CRM •Development, creation and management of sales reports & dashboards •Monitor, maintain and resolve data integrity within CRM •Conducted mass CRM data imports and exports via data loader tool •CRM data base management involving record ownership reassignments •CRM training & user adoption processes with end users •High-level of communication & presentation skills •High degree of quantitative and analytical skills •High degree of data management and reporting analysis •Strong level of decision making and critical thinking skills •High level of computer and technical skills LinkedIn:

$15.00 /hr
0 hours

Amitesh Kumar

Amitesh Kumar

Sage CRM and SQL Expert


I have 9+ Experience in IT field with ITIL Certification. MY expertise includes strong hands on technical skills with Sage CRM.I have 7+ experience in Sage CRM and 1+ in MS CRM Dynamics 2011 with strong SQL Server experience as backend. For the last few years I have led various project Implementation,providing different CRM and database solutions.I have demonstrated success in managing these full project life cycles,which have resulted in cost saving for the companies.I posses a deep understanding of how to deliver enterprise solutions that meet requirement of business.Furthermore, I have proven the ability to manage large scale projects, consistently delivering these engagements within time and budget constrain.

$30.00 /hr
0 hours

Brandon Burnham

Brandon Burnham

NetSuite CRM/ERP Implementation Specialist

United States - Portfolio: 2

Project and software development manager specializing in business system (NetSuite) with a focus on process analysis, user experience design, software testing (use cases test cases), training and documentation. 8 years experiencing implementing, customizing and administering NetSuite CRM/ERP - including SuiteTalk, SuiteScript and SuiteFlow. 10 years experience designing and implementing multi and single page web sites utilizing HTML, CSS, JavaScript, Ruby on Rails and MySQL. 13 years in customer and technical services and management of inbound sales and end-user support.

$38.89 /hr
0 hours

Erica T.

Erica T.

Web, Excel, CRM & Tech Expert

United States

I've studied and worked in the electrical engineering, web, IT, and marketing industries for a number of years. I've held and continue to hold various jobs including, but not limited to: Computer & software programming Advanced MS Excel projects Web design, build & maintenance CRM analysis, design, build & implementation Digital design and publishing Software & hardware debugging & fix Data entry & analysis Platform analysis, consulting & recommendations Online and digital marketing (e.g. social media, ads, email campaigns) Web design, build, programming, & maintenance Web optimization (e.g. SEO, ads, analytics) Lead generation Reporting (e.g. CRM, Crystal Reports) Production platform fix, maintenance, & improvement Digital art & design (e.g. Photoshop, Illustrator) Design, build & publishing of soft and hard copy company collateral Logo design & branding Company rep at tradeshows, expos, meetings & networking events IT

$25.00 /hr
0 hours

Denis Waterfall Agency Contractor

Seasoned web developer (CRM & ERP)

Russia - Tests: 1 - Portfolio: 1

Dear oDesk clients! My name is Denis. I am proficient in: - PHP: FuelPHP, YII, Kohana, Laravel, Zend (1, 2), CakePHP, CodeIgniter; - JavaScript: jQuery, Bootstrap; - BD: mySQL, postgreSQL, Galera, MongoDB, Memcached, Percona; HTML5, SVG, CSS3: Less, Bootstrap; ActionScript (2, 3); - CMSs: Wordpress, Joomla, Opencart, Modx, 1C bitrix. Will be happy working with you!

Associated with: Yugsite

$27.78 /hr
421 hours

Monika B.

Monika B.

Expert in iPhone,Android,PHP and CRM

India - Tests: 2 - Portfolio: 18

100% Client Satisfaction is our Goal: We are a technology solutions provider with 12 years of experience. We are quite good in developing dynamics CRM & mobile software(iPhone, Android,Blackberry,windows phone,cocos 2d,unity 3d,game development),PHP5,JS,HTML,Dot net. We have successfully delivered many enterprise solutions in the last 12 years. On our menu, we have a comprehensive list of technology skill sets. You are welcome to take a seat near the Windows and test a cup of Java along with some Kit kat on the mobile. We value quality, reliability and security in all that we do and are willing to contribute, share, learn and grow. Services Offerings Custom Software Development Software Product Maintenance QA and Software Testing Mobile App and Game Development Microsoft SharePoint Solutions Dynamics CRM Solutions Sitefinity CMS Solutions Sitecore CMS Solution

$13.33 /hr
0 hours

Karim Medany

Karim Medany

Software Developer

Egypt - Tests: 2 - Portfolio: 4

I am a web developer software engineer specialized in professional application development with Microsoft technologies, including: UI and Services Silverlight, WCF RIA Services with C#, .NET language. Object-Relational mapping ADO.NET Entity Framework and NHibernate. Databases DB4O, MySQL and MS SQL Server. Dynamic CRM 2011. ASP .Net MVC 3. I have also worked on developing several web sites, participated in main maritime and Real Estate marketing enterprise web applications from analysis design to implementation API class libraries and UIs.

$6.67 /hr
658 hours