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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Dusan K.

Dusan K.

Customer Service & Support|Data Entry|Data Analysis|

Serbia - Tests: 7 - Portfolio: 2

I finished "Singidunum" University in Belgrade, Serbia. There I studied fast typing, marketing, trade, monetary policy, accounting, commerce etc. Gained experience on email and over phone support while working for Amazon, as Seller Support agent for UK marketplace. Furthermore, I worked for The Body Shop UK, USA and Canada as Customer Care Representative. I also have good experience in the following areas: Microsoft Office, SAP, JIRA, CyberSource, Customer Service Central, Customer Support, Seller Central, Seller Support (phone and email).

$5.00 /hr
1,196 hours

Reynaldo G.

Reynaldo G.

Reliable Virtual Assistant and Data Entry Specialist

Philippines - Portfolio: 2

Do you need help creating & managing your documents? or Do you need someone who can do proficient and reliable administrative/virtual assistance? Then hire me! I provide efficient and timely data entry, administrative/virtual assistance, email handling, web research, customer service support, transcription, Amazon, eBay, and Open cart listing, social media management & marketing and other various administrative services with speed and accuracy to help your business grow effectively and ultimately achieve your goals. I'm a self-starter and my goal is to provide an upright work that deems to satisfy my clients. My rate is negotiable and will be based on the skills applied, workload required, time invested and the client's budget.

$6.67 /hr
1,122 hours

Awais Khattak

Awais Khattak Agency Contractor

Expert Outbound Sales, Lead Generation & Appointment Setting

Pakistan - Tests: 4 - Portfolio: 3

I am a Seasoned & Energetic individual with more than four years of demonstrated experience and solid understanding of a diverse range of activities related to Telemarketing, Customer services and BPO. I am expert in making Outbound sales, Lead Generation, Call Closing and Appointment Fixing. I have a very healthy experience on the following projects: • Solar Energy • B2B Cold Calling • B2C Cold Calling • Reverse Mortgage • Merchant Processes I am seeking opportunities to work in a progressive environment where I can interactively use my educational qualification, professional experience and interpersonal skills

Associated with: YMA

$7.78 /hr
3,303 hours

Javier S.

Javier S.

An Economist with Customer Service and Virtual Assistant Experience

Nicaragua - Tests: 8 - Portfolio: 1

I have over 7 years of customer service experience providing customers with friendly, professional, and energetic service for several companies such as Capital One Bank, Virgin Mobile, US Cellular and Fairbanks Goldstein & Rodriguez. I have a major in economics and possess many skills, including Customer Service, Administrative Virtual Support, Customer Retention, Sales and knowledge on many financial products such as Credit Cards, Loans, Debt Recovery, Insurance and much more

$7.00 /hr
1,269 hours

James Stowe

James Stowe

Well rounded and creative professional seeking opportunities

United States - Tests: 7

My name is James Stowe. I am an industrious and quick-learning professional that will do anything in my power to make work flow more easily for everyone around me. I have experience with data entry, Microsoft office, the adobe suite and am proficient with both PC and Mac. I also have experience dealing Google Adwords and Analytics as well as with social media marketing and blog writing. I pride myself on my attention to detail and my ability to retain information. My eventual career goal is to start my own company that will act as a bridge and support system for nascent film industries internationally, offering guidance and limited funding across the various processes of filmmaking. In the pursuit of this goal, I aim to hone as many skills as possible so that I can successfully fulfill my own lofty expectations for myself and make an impact on the world around me.

$27.78 /hr
2,235 hours

Arissa ina C.

Arissa ina C.

Expert Technical/Customer Chat and Email Support

Philippines - Tests: 8 - Portfolio: 1

I've been working as a technical support representative in one of the biggest BPO here in the Philippines for more than 5 years now. I specialize on Internet and Cable TV support. I also have background on handling customer service support and is more than familiar about handling customers' concern and of course, SALES. I am also familiar with MS Windows and MAC OS support. I am taking up Electronics Engineering and I am familiar with subjects related to network structure and electronics too. I am also proficient on speaking and writing in English. I also worked as a part-time English tutor to Korean and Japanese students for more than 6 months. I am a very versatile person and easy to work with. I have no issues getting along with people and handling stress. I am trainable and I am willing to learn new things.

$5.56 /hr
5,665 hours

Dhiraj Arora

Dhiraj Arora

Customer Service and Project Management

India - Tests: 9

I have diverse experience in customer service and project management with a US based companies for over 10 years. I have excellent customer handling , project management, training skills and have maintained a strong rapport with my customers.My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I offer customer support ( voice Inbound, Outbound, chat, email), administrative support,order processing, data entry, research based work, lead generation and project management. I am obsessed with quality, and this is apparent in various performance awards that I have earned. I am an excellent trainer who achieves ongoing success by building morale, maintaining teams' self-confidence and training them to build the sale by improving their people skills.I have strong computer skills in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and many more . I have worked extensively with different CRM systems, zopim, remote control, desktop sharing, online meetings web conferencing softwares like Teamviewer, LogMeIn, showMyPc, Skype etc. I am very dedicated, versatile, fast learner and work with accuracy. My post graduate degree in economics and management coupled with outstanding verbal and written communication skills have elevated my qualities and strengths. With strength of 4 mbps bandwidth and round the clock support , I ensure that the job delivered is beyond expectations of the clients.

$6.78 /hr
1,205 hours

Nick W. Agency Contractor

Expert .Net Developer

India - Tests: 2 - Portfolio: 13

To work on complex and challenging project that needs innovation, creativity, dedication and enable me to continue to work in a challenging and fast paced environment. I have 6+ years of experience working with VB.Net/ ASP.Net, C#, MVC, MS SQL, JQuery, web & graphics designing, logo designing. Along with this, I also have experience working with Financial Advisory Sites, Educational Sites, Ecommerce applications, Inventory Management System, Content Management System, Property rental sites.

Associated with: Softobiz Agency

97% Job Success
$16.00 /hr
1,710 hours