Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: July 1, 2015
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  1. Aidan Kinney

    Aidan Kinney

    Customer Service Manager/Project Manager

    United States - Last active: 1 day ago - Tests: 1

    I have several years of customer service experience (including online, over the phone and in person) and, for the last 2 years, have been using Infusionsoft, Zendesk, Tender App, Customer Hub, Digital Access Pass, Authorize.net, 1ShoppingCart, and PB Works to offer users refunds; apply and cancel subscriptions; apply, cancel and resend individual emails as part of an email series or newsletter; troubleshoot technical issues; resend passwords; collect feedback; and plan new tools and apps. I also have a wealth of experience using Microsoft Word, Microsoft Excel and, my new favorite, Google drive to build weekly and monthly fiscal reports, record affiliate payments and head and manage projects with a team. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with.

    $16.67 /hr
    3,388 hours
    0.00
  2. Whitney Sarallo

    Whitney Sarallo

    Marketing/Administrative/Customer Service/Creative Design

    United States - Last active: 1 day ago - Tests: 2 - Portfolio: 4

    My background includes a great deal of time doing freelance marketing. I am advanced in Adobe software, specifically In-Design. Along with programs such as Microsoft Office and customer service generated work desks. My Bachelor's Degree is in Marketing and I am almost complete with my MBA in Hospitality Management. I am very organized, hard working, efficient, and able to do just about any customer service or design related project you can offer me!

    $19.00 /hr
    975 hours
    0.00
  3. Sian Depaz

    Sian Depaz

    Customer Service

    Belize - Last active: 1 day ago - Tests: 3

    I'm friendly and patient and I love to work in the customer care industry. I'm currently working for Tracfone Wireless as a customer care representative and I assist customers in a number of different issues they may have with their phones. I strive to provide the best service to my customers when they call in, because I want them to feel pleased and satisfied when they get off the line with me. My goal is learn more and grow in the customer care industry, because helping people is what I love!

    $6.67 /hr
    7,090 hours
    0.00
  4. Billy Sturgill

    Billy Sturgill

    Customer Service Manager

    United States - Last active: 3 days ago - Tests: 2

    Hi there, my name is Billy Sturgill and I am here to offer my expertise at an incredible rate! I have extensive experience with customer service, management, social media outreach, and more! Brief Technical Skill Summary: Windows/Mac Proficient Data Entry 100+ WPM Microsoft Office Expert I thank you for your time and consideration for your project and I look forward to working with you! Best Regards, Billy

    $15.00 /hr
    243 hours
    0.00
  5. Jimmy D.

    Jimmy D.

    Experienced Customer Service Representative

    Dominican Republic - Last active: 2 days ago - Tests: 2

    I'm an ambitious, motivated, responsible business management student, with more than 4 years of call center's experience; I speak native French, Haitian Creole , fluent English and Spanish. Certified IT assistant, i have worked for one of the most prominent company the world has ever known, Samsung as a bilingual ( French and English) Customer service and technical support representative, offering remote assistance to users with the mobile device including laptops computer,printers, Smartphones, and also smart TVs. Also had some experience working for ATT as customer service representative, handling customer's billing question and upsell. Reliability, Fast learning skills, good communication skills and friendly nature are assets I would bring to the work.

    $15.00 /hr
    256 hours
    0.00
  6. Resurreccion Lopez

    Resurreccion Lopez

    Experienced customer service representative

    Philippines - Last active: 1 day ago - Tests: 3

    I am an enthusiastic individual with excellent self motivation and time management skills along with the ability to provide excellent customer service. I possess a solid background in sales, taking incoming calls and providing information to customers in the minimum of time. I have the ability to connect to people and I believe that my enthusiasm is the key factor why I'm able to convince people and gain their trust. I can work on a fast pace environment with less supervision. Moreover, I have the ability to assure quality in each call as I worked as Assistant Team Lead from my previous company where we mostly evaluate calls for quality assurance. I am confident that my six years of experience with call center industry would make a significant contribution with your company.

    $4.44 /hr
    1,323 hours
    0.00
  7. Ann Rachel Ademe

    Ann Rachel Ademe Agency Contractor

    Experienced Customer Service Representative

    Philippines - Last active: 1 day ago - Tests: 3

    I have been a customer service representative for the past 3 years and I would like to continue to deliver the kind of service that every customer needs. I am also a graduate of Bachelor of Science in Nursing but I believe my passion is to make people happy and making it sure that I'm the right person to look for if they have problems. Good communication skills, confidence and having proper rapport are some of my customer service skills. I also have knowledge on email support.

    Associated with: TRISIS Contact Solutions

    $7.00 /hr
    737 hours
    0.00
  8. Charles III La Torre

    Charles III La Torre Agency Contractor

    Experienced Customer Service Representative

    Philippines - Last active: 1 day ago - Tests: 2

    A focused and highly motivated worker with a track record of efficiency and reliability. Experienced doing outbound calls in a sales position as well as taking calls in an inbound customer service and sales account. My communication skills is superb with near native English Language ability. I also continually improve my skills by regularly studying customer service and sales and marketing. My goal is to increase your revenue by providing efficient and effective service.

    Associated with: Limitless Solutions

    $6.67 /hr
    1,507 hours
    0.00
  9. Maita Djovyra Duroy

    Maita Djovyra Duroy Agency Contractor

    Experienced Customer Service Representative

    Philippines - Last active: 1 day ago - Tests: 4

    I have been with Call Center Industry for 7 years and that made me equipped to be able to provide outstanding customer support through phone, email or chat. I have received several recognition in providing excellent service and quality calls to customers and for consistently meeting and exceeding goals. I was also a part of senior level representatives where I became a mentor to help out new representatives to assist and guide them. Also to make sure that they are ready to handle customer concerns appropriately. I work with very minimal supervision and I make sure all work is done with quality and integrity.

    Associated with: TRISIS Contact Solutions

    $7.78 /hr
    848 hours
    0.00