Last active: 1 month ago
Kirby has great exposure and experience in Sales, Customer Service, Account Management and Technical Support with almost 10 years under his belt and running. He started his career with the BPO industry in 2004 and in less than 2 years moved up to leadership roles. Kirby's strongest suites can be summarized by his people skills. He is a fast learner and is always ready to step up to the task at hand. He is a people person. He loves to work with the team to reach a goal but does not hesitate taking the reins when necessary. He executes according to plan and when change happens, he is always quick to improvise, following the objective and timeline defined. That has so far helped Kirby achieve his plans and goals where is is now.
Here are some of his specialties: Application Support and Management, inContact Studio, Dialer, Technical Liaison, Business Systems Analysis, Business Requirement Gathering, Client Relations, SaaS, Cloud based product training. ACD IVR, Salesforce, Verint/WFM, Account management and support