Experienced Customer Service Representative
Last active: 07/21/2014
A seasoned Administrative/Clerical Assistant with advanced computer and office skills. Ability to meet deadlines and demonstrate flexibility and adaptability by embracing change. Ability to multi-task in a fast-paced and high energy environment.
07/13 - 11/13 Customer Service Representative - Alorica
12/12 - 12/12 Customer Service Representative - Alorica
Inbound customer service representative
Worked the Benefeds project
Worked the Proflowers project
02/07 - 01/12 Document Control - Precision Resource Staffing
Maintain Records Room for Engineering Staff
Update data, files and reports
06/06 - 02/07 Clerical - Robert Half and Various Staffing
12/05 - 6/06 Credit Clerk - SYSCO Food Services of Atlanta
Provide clerical support to Credit Manager, Asst Credit Manager and Analysts.
Answer phone, filing, processing new accounts, faxing, copying.
Update database for statements, invoices, and new accounts.
05/02 - 08/04 Accounting Specialist - BellSouth Telecommunications,Inc.
Maintain and updated all DSL (internet)customer’s accounts.
Communicate to customer the different options available as well as payment plans.
Examine and analyzed data daily to ensure accurate billing information.
03/99 - 05/02 Engineering Assistant - BellSouth Telecommunications, Inc.
Drew and maintain visual plats for Engineers displaying fiber optic and conduit layout.
Performed work and cost computations relative to D.O.T. specifications.
Ordered cable, completed work orders, provided support for Engineering personnel.
03/74 - 03/99 Finance Clerk - BellSouth Telecommunications, Inc
Performed efficient processing of all payroll, voucher and commission and refund drafts for all nine states.
Maintained general ledger accounts as well as monthly statements.
Provided wire and ACH transfers to a large volume of customers.
2001 - Microsoft Certified Professional (MCP)
1997 - 1999 DeVry Institute Program: Computer Information Systems
1973 - 1974 Atlanta Area Technical School Program: Accounting
1972 - D. M. Therrell High School High School Diploma