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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
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  1. John Cristopher Umipig

    John Cristopher Umipig

    HelpDesk Support

    Malaysia - Tests: 2

    I want to further my career with a growth-oriented firm that will allow me to utilize my experience and knowledge as an IT Professional. Qualified IT professional with variety of software, hardware, and networking knowledge. Exceptional teamwork and leadership skills. Efficient troubleshooter with commitment to lifetime learning.

    $8.89 /hr
    0 hours
    0.00
  2. Naufal A.

    Naufal A.

    Helpdesk, web developer & mobile software

    Belgium

    I have extensive computing experience and knowledge, I work quickly and quality is my top priority. I often ask many questions so that i fully understand your business needs. I am perfectly capable of following instructions as long as they are clear. Once i have a project in my hands - I give my best, i am always honest so don't expect me to lie to you or to your customers in one way or another. I believe thruth and communication are most important for successful colaboration. I have long experience in Helpdesk, so i have a good experience helping people in all they need. Also, i have a Youtube channel and website about android systems. My blog: http://rincondelandroid.es Youtube Channel: http://youtube.com/RinconDelAndroid Best regards, Naufal

    $9.11 /hr
    0 hours
    0.00
  3. Gunjan Saxena

    Gunjan Saxena

    Client Technical Support Specialist and IT Helpdesk Specialist

    India - Tests: 7

    Result Oriented professional with 7+years of experience as a Technical Support Officer and IT Helpdesk Specialist. As a Technical Support Office I was providing chat, call and email support. Well versed with ticketing tools like Remedy and Oneview. Specializes in handling Active Directory, Servers, MS Exchange, Citrix, Wireless, XBox, Play stations, Iphones, Ipads,MS Office, Windows and MAC related issues. I also have exposure to Remote Access tools like Logmein, TeamViewer, GotoAssist.

    $5.56 /hr
    0 hours
    0.00
  4. Ryadh Sahli

    IT Helpdesk

    Tunisia - Tests: 2

    - Maintenance informatique. - Gestion des comptes utilisateurs sur active directory windows 2003 et 2008. - Gestion des ordinateurs associés à un domaine. - Check des locaux techniques (serveurs, onduleurs, armoires de précision et groupe électrogène).

    $4.00 /hr
    0 hours
    0.00
  5. Nikola Niksa

    Nikola Niksa

    Helpdesk agent

    Croatia

    Bachelor degree in computer science , 2.5 year expertise in telecommunications as technical helpdesk agent for residencial units in Croatian Telecom , network administrator for Windows and MAC , excellent at using MS office tools , speaking 3 different languages (English - expert , German - basic, Croatian - expert ), good at create writing ,

    $3.33 /hr
    0 hours
    0.00
  6. Natasha Spence

    Natasha Spence

    Experienced Customer Service Representative

    Jamaica - Tests: 4

    I would describe myself as intelligent, reliable and devoted. I love working on solutions for never-ending problems. While working at Elephant Group I was drawn to Sales and Customer Service. I had a trill when I was able to resolve a customer issue or assist them in making the best purchase that would best suits their needs. Similarly with Xerox, I enjoy having solve our clients issues and quite efficiently. I just don’t love coming up with solutions but also want to see them through if possible. Another motivations for me to work here at this company is that it provides me a wonderful opportunity to put my innovative skills to the test and to push my problem solving capabilities to the limit to aid your team in upgrading the product manufacturing operations.

    $13.33 /hr
    0 hours
    0.00
  7. Alan Guan

    Alan Guan

    Technical/Network Analyst

    United States - Tests: 3

    Computer Science B.A. from the University of North Carolina - Chapel Hill. Young IT professional that has worked in the field for 3 years. Former occupations: Service Desk Analyst, Network Analyst I, Application Consultant, Technical Support Intern. Grew up in touch with technology and gadgets. Jack of all trades, incredibly fast adopter/learner. Currently building my personal profile by freelancing to hone in on my interests (right now looks to be design for mobile apps). Typing tests put me on average at 105 WPM. I work well under pressure, juggling multiple tasks on my plate and prioritizing those that need more attention. I can be a perfectionist at times and will take hours to utilize/read any resources I can to solve a problem. I very much enjoy and excel in helping people understand technology/computers. I would love to get into web design, mobile app design, UX in general. Thanks for reading and considering me for work. I assure you, you won't be disappointed.

    $30.00 /hr
    0 hours
    0.00
  8. Aleksandr Lesnik

    Aleksandr Lesnik

    System Administrator/Remote HelpDesk

    Ukraine - Tests: 2

    More than 10 years professional experience. Administering the operations of computer systems related to operating systems, servers, and end-user workstations • Install, monitor, upgrade and maintain operating system • Install, monitor, upgrade and maintain hardware and software. • Network (dhcpd, BIND, Apache, OpenVPN, MySQL, Squid, Postfix, Iptables, pptpd); • Install, configure network and peripheral hardware ( switches, wireless, printers) • Monitoring (nagios, munin); • Organization of 24h/7d full time servers working mode • Perform and test routine system backups and restores.; • Shell scripting (bash); • Antivirus complex support and maintenance; • programming and maintenance of office telecommunication system; • Install, monitor, upgrade and maintain video security system (analog cams, ip cams); • build a new network segment; • Technical company end-user support (Helpdesk).

    $11.11 /hr
    0 hours
    0.00
  9. JOSEPH AUGUSTO GAFFUD

    JOSEPH AUGUSTO GAFFUD

    Senior Process Executive/ IT Helpdesk Analyst

    Philippines - Tests: 2

    I am well skilled in software, hardware and network troubleshooting. I also have a great experience in Incident and Request management. I am comfortable working on an environment following ITIL standards. My customer relations skills are excellent since I have been working with the BPO industry for 5 solid years now. I also got my ITIL v 3.0 certification from Cognizant Technology Solutions since it is one of their requirements for me to be employed with them. I have an excellent knowledge and familiarity with Active Directory, Software Console Configuration Management, Peoplesoft, Windows/Linux Server Administration, Remote Tools and Command Prompt. I have a degree in Bachelor of Science in Medical Technology.

    $6.00 /hr
    0 hours
    0.00
  10. Kingsley U.

    Kingsley U.

    Technical support, desktop support, helpdesk support

    Nigeria - Tests: 5 - Portfolio: 1

    I am passionate and versatile on Information Technology systems, applications and processes with expertise on various Microsoft office tools, advanced skill level in programming of Microsoft Excel. Expert computer hardware and software technician, with vast experience in Installation, maintenance and repair of Desktops, Laptops, Tablets and Handhelds. Troubleshooting of Microsoft windows based operating systems(XP/VISTA/7) and networks. With apreciable VBA/Macro skills. I offer cost effective but efficient services in Lv 1 technical help desk support. My expertise cuts accross supporting and training users on Microsoft windows Platform including office applications(Word, Excel, PowerPoint and Access) . I enjoy helping people solve problems with Installation, maintenance, repairs, including pre/after sales support. With a strong belief in team work and collaboration, using IT tools, I can help resolve customers technical issues, using VOIP, Skype, E-mails and webchat platforms. Having experience with training and seminars, I am adept at explaining techy terms to customers, friends and colleagues. I seek roles where supporting users and customers with computer system related issues, concerns, challenges and expertise are needed. I have foundational training in IT service management, that can be leveraged to provide efficient IT services, using best practices in software purchase, support and deployment. I am available part-time, but can work full-time if the position has opportunity for further learning and growth. Thank you for viewing my profile, looking forward to speaking with you.

    Groups: Pro Customer Service

    $11.11 /hr
    0 hours
    0.00