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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Ryan Elli Mateo

    Ryan Elli Mateo

    IT Helpdesk Engineer with AV experience

    United States - Last active: 29 days ago - Tests: 2

    Currently an IT Executive with a wide experience when it comes to performing helpdesk and technical support functions. Well-rounded person who can work with minimal supervision, meticulous when it comes to problem solving and customer care at the same time in order to meet the desired service level agreement of the company. A person who values resolving issues at first contact for customer and personal satisfaction. More than 10 years professional experience. Administering the operations of computer systems related to operating systems, servers, and end-user workstations • Install, monitor, upgrade and maintain operating system • Install, monitor, upgrade and maintain hardware and software. • Install, configure network and peripheral hardware ( switches, wireless, printers) • Organization of 24h/7d full time servers working mode • Perform and test routine system backups and restores.; • Antivirus complex support and maintenance; • Install, monitor, upgrade and maintain video security system (analog cams, ip cams); • build a new network segment; • Technical company end-user support (Helpdesk).

    $3.33 /hr
    0 hours
    0.00
  2. Nikola Niksa

    Nikola Niksa

    Helpdesk agent

    Croatia - Last active: 1 month ago

    Bachelor degree in computer science , 2.5 year expertise in telecommunications as technical helpdesk agent for residencial units in Croatian Telecom , network administrator for Windows and MAC , excellent at using MS office tools , speaking 3 different languages (English - expert , German - basic, Croatian - expert ), good at create writing ,

    $3.33 /hr
    0 hours
    0.00
  3. Aleksandr Lesnik

    Aleksandr Lesnik

    System Administrator/Remote HelpDesk

    Ukraine - Last active: 22 days ago - Tests: 2

    More than 10 years professional experience. Administering the operations of computer systems related to operating systems, servers, and end-user workstations • Install, monitor, upgrade and maintain operating system • Install, monitor, upgrade and maintain hardware and software. • Network (dhcpd, BIND, Apache, OpenVPN, MySQL, Squid, Postfix, Iptables, pptpd); • Install, configure network and peripheral hardware ( switches, wireless, printers) • Monitoring (nagios, munin); • Organization of 24h/7d full time servers working mode • Perform and test routine system backups and restores.; • Shell scripting (bash); • Antivirus complex support and maintenance; • programming and maintenance of office telecommunication system; • Install, monitor, upgrade and maintain video security system (analog cams, ip cams); • build a new network segment; • Technical company end-user support (Helpdesk).

    $11.11 /hr
    0 hours
    0.00
  4. Hans Hazen

    Hans Hazen

    Highly qualified IT/Helpdesk Technical Support Agent

    United States - Last active: 16 days ago - Tests: 1 - Portfolio: 1

    I have over 15 years experience working in IT technical support and am looking for a position which will allow for opportunity and growth. I have excellent customer service and technical support skills.

    $12.00 /hr
    0 hours
    0.00
  5. Katherine Pantig

    Katherine Pantig

    IT Helpdesk

    Philippines - Last active: 16 days ago - Tests: 1

    Hi :) >> Highly critical thinker with effective researching skills proven through work experience in Xerox where we receive calls with issues that are not listed in our Knowledge Management tool and ending up being resolved anyway. >> Proficient computer literacy proven through work experience as a help desk where we troubleshoot basic modem and router issues, VPN, Avaya, local and network printers, support for remote desktop connection and active directory utility tool, MS Office: Word, Excel and PowerPoint. >>Excellent verbal, oral and listening skills, developed through working for BPO companies since 2010 up to present. >> Highly capable of working in a fast-paced environment and can adapt to various situations prioritizing multiple work assignments simultaneously. >> Exceptional leadership skills developed through work experience in 247 Inc., as a production support helping new hires on their first week assisting customers who have issues with their internet connectivity at home.

    $3.00 /hr
    0 hours
    0.00
  6. Niren P.

    Niren P.

    Expert in development, QA Testing and Technical Support

    India - Last active: 14 days ago - Tests: 1

    Hello there, I have knowledge of Software development for web and desktop applications. I can also work for data entry task. I was a team leader for 2 years in Development department. I know QA task as I reviewed the test script which QA wrote during that period. That test script are for manual testing. so, I can also work on it. The company for which I am working wanted to start the new business (L3 Support) they trust on me and they selected me for that post as a team leader. I have been working in L3 Technical Support department for 1 and half years. I also take care of L1 and L2 department.So, I have knowledge of all the 3 layer of support which I can provide to you. Thanks, Niren Prajapati

    $15.00 /hr
    0 hours
    0.00
  7. Gerardo H.

    Gerardo H.

    IT Specialist

    United States - Last active: 8 days ago - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $15.00 /hr
    0 hours
    0.00
  8. Noel Christian Legrama

    Noel Christian Legrama Agency Contractor

    Researcher | I.T. Analyst

    Philippines - Last active: 3 days ago - Tests: 2

    -Knowledgeable in Web Research and Data Entry -Knowledgeable in Microsoft Office Applications -Installation of Microsoft Operating System -Knowledgeable in Microsoft Operating System -WLAN / LAN configuration and troubleshooting -Advance hardware and software computer troubleshooting -Removal of virus and other malicious types of files -Desktop PC / Laptop assembly and repair -Knowledgeable in Contact Center Solutions (BPO) IT responsibilities (VOIP, Avaya, RDP, VPN, PC Ghosting, etc.) -Knowledgeable in Microsoft Exchange and Windows Server -Ticketing System -Active Directory -HTML

    Associated with: E-Point Recruiting

    $5.56 /hr
    77 hours
    0.00
  9. Alan Guan

    Alan Guan

    Technical/Network Analyst

    United States - Last active: 10/04/2014 - Tests: 3

    Computer Science B.A. from the University of North Carolina - Chapel Hill. Young IT professional that has worked in the field for 3 years. Former occupations: Service Desk Analyst, Network Analyst I, Application Consultant, Technical Support Intern. Grew up in touch with technology and gadgets. Jack of all trades, incredibly fast adopter/learner. Currently building my personal profile by freelancing to hone in on my interests (right now looks to be design for mobile apps). Typing tests put me on average at 105 WPM. I work well under pressure, juggling multiple tasks on my plate and prioritizing those that need more attention. I can be a perfectionist at times and will take hours to utilize/read any resources I can to solve a problem. I very much enjoy and excel in helping people understand technology/computers. I would love to get into web design, mobile app design, UX in general. Thanks for reading and considering me for work. I assure you, you won't be disappointed.

    $30.00 /hr
    0 hours
    0.00
  10. Bogdan Kostritskyy

    Bogdan Kostritskyy

    Customer Support

    Ukraine - Last active: 2 months ago - Tests: 3 - Portfolio: 1

    Good day everyone! My name is Bogdan Kostrytskyi. I am 26 years old. I've began my career as customer support in Erste Bank, after 15 months I have changed Bank sphere to Start-ups. It's funnier and more competitive :) Languages: English - Upper-Intermediate; Russian, Ukrainian - Fluent. And I am professional in those areas: - Over 2 years of Customer and Tech support. - More then 3 years of software QA experience.

    $4.00 /hr
    0 hours
    0.00