Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. maria apolonia mancao

    maria apolonia mancao

    Customer Service Escalations / Retention / Sales / Virtual Assistant

    Philippines - Last active: 22 hours ago - Tests: 6

    Thank you so much for taking the time to check on my Profile. I am confident that I am capable of delivering the task although I am new to the virtual office field, I am eager to learn more and take the challenge as my experience have enhanced my skills in advance tech support ,customer care , escalations and retention/sales. Organization in task and strict deadlines for my goals are one of the good points I have. Skills: Customer Care specialist Technical Support Retention Specialist Sales Help Desk Email Support Escalations Data Entry Editing Team player Equipped with these basic skills and the fast learning ability that I have , I can definitely say I do have what you are looking for, I can get the Job done and deliver in efficiency.

    $4.44 /hr
    1,329 hours
    0.00
  2. Karen A.

    Karen A.

    Customer service and administrative support specialist

    Philippines - Last active: 5 days ago - Tests: 4

    My career has been focused on catering customer service and administrative work. Working for both local and international companies has exposed me to the experience which made me who I am today: respectful, punctual, consistent and flexible. Below are brief description of my experiences: -5 years experience with Customer Service/Service Desk support (voice, email, chat). Worked on Networking, Hardware and Software issues (Virtual Private Network, Operating systems –repair, registry, installations, etc.) -1 year experience with administrative jobs -2 years experience as an Agriculturist specializing in Dairy Technology.

    $5.56 /hr
    1,421 hours
    0.00
  3. Catherine L.

    Catherine L.

    Technical Support, Marketing, Lead Generation, Trainer

    Philippines - Last active: 22 hours ago - Tests: 6

    I am very flexible and fast learner. I am well rounded and works fast in perfection. I love learning new things and loves challenges. I communicate really well too! Here are some of the things I am good at: Technical support: I have 3 years of experience in Technical support working on solving various client issue with regards to any software issue or network connection. I work remotely via Teamviewer or join.me to access their computer to troubleshoot and fix the problem. My goal is providing excellent solution and support regarding new and existing products and services for customer's satisfaction. I have strong background in computer and very tech savvy. I graduated with a Bachelor's Degree in Computer Science and have strong background in programming since I used to program website and software. I also took 4 CCNA courses along with my degree. Sales and Marketing: I have 2 years experience in business marketing doing accounting, processing transactions, product inventory, shipment process, record holding, accounting, producing marketing tools and handling online transactions. Later assigned as branch supervisor to monitor and help increase the sales of health and wellness products manufactured by the company. I also have successful experience working for a huge telecom company in the United States selling new products and services dealing with Home TV, Phone and Internet connection for customers' particular need. Lead Generation: I specialized in LinkedIn lead generation working for a marketing company that has produced hundreds of happy client producing HOT prospect and leads to their business. Trainer: Currently working as a Lead Tech support, part of my task is train new clients on how to use and troubleshoot the software. This is done with online seminar (called webinar) using gotomeeting or gotowebinar. Chat and Email support. Experience in chat support and email support. No missed chat and KPI are hit with low AHT. Emails are being answered in a timely manner, no grammar lapses and providing clear instructions. Also has experience in making calls, doing follow up, appointment setting and attendance confirmation.

    $7.00 /hr
    1,243 hours
    0.00
  4. Pamela Anne Katindig

    Pamela Anne Katindig Agency Contractor

    Customer Service

    Philippines - Last active: 22 hours ago - Tests: 2

    I am looking for a career growth, which uses my skills and give the opportunity of developing them. I am willing to learn, to be train and to do work under pressure. I am very passionate, dedicated and hard worker. I used to teach Korean. For six years, I tried three ways when I taught them, man to man, online and home based to teach them. After that, I tried working outside my house and tried a technical support that lasted for 5 years. Dealt with different issues that help me understand and assist customer. Service Offered: Customer Service (Chat, Email and Phone) Technical

    Associated with: Klaudeville

    $8.89 /hr
    1,053 hours
    0.00