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LogMeIn Rescue Job Cost Overview

Typical total cost of Upwork LogMeIn Rescue projects based on completed and fixed-price jobs.

Upwork LogMeIn Rescue Jobs Completed Quarterly

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Time needed to complete a LogMeIn Rescue project on Upwork.

Average LogMeIn Rescue Freelancer Feedback Score

LogMeIn Rescue Upwork freelancers typically receive a client rating of 5.00.

5.00
Last updated: September 1, 2015
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  1. Jesus Filio

    Jesus Filio

    Malware Removal Expert - Former Black Ops Agent in GeekSquad

    Philippines - Tests: 8 - Portfolio: 3

    In 14 years of experience, I have developed my troubleshooting, installation & maintenance skills in both windows desktop and server via local or remote access including the new technology of Intel which is the Intel vPro. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

    $8.89 /hr
    973 hours
    0.00
  2. Gerardo H.

    Gerardo H.

    Developer

    United States - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $35.00 /hr
    0 hours
    0.00
  3. Iuliu Lapusanu

    Iuliu Lapusanu

    Incident Manager / Senior Service Desk Executive L2 / Escalation Manag

    Romania - Tests: 1 - Portfolio: 1

     Creating SOP and working on the Knowledge Base improvement plans. Knowledge articles creation/review (ex. Problem Handling, Call Handling, E-mail Handling).  The Incident Manager role involved taking ownership, investigating, recording, raising and chasing P1 & P2 Tickets that were opened for the German Market by the Customer Service Desk department  As an Escalation Manager my responsibility was to handle customer’s cases or complains regarding either a case or one of our Agents and to solve the issue in a manner where customer satisfaction would be achieved.  Trainer for new employees (50 Agents) .Training and preparing training materials, supervising, creating and correcting tests were part of my responsibilities.  Asset Manager role, my duties were to provide the necessary assets (Laptops , Monitors, Accessories) to new Service Desk Agents  I was involved in the hiring interviews stage by checking German Language level and face to face assessment, welcoming the new colleagues and introducing the company values and presented Customer Service Desk Department responsibilities.  Level 2 IT Agent –Monitoring/Dispatching /Handling the L2 Ticketing queue was one of my responsibilities. Handling cases that were opened by L1 Agents assigned or reassigned to L2 queue, ensuring that we do not breach our SLA’s. Support was offered by Remote control using IT troubleshooting steps and ranged between Office (Outlook, Lync…), Operating systems issues, networking or either internal or open sourced Software.  Coaching L1 Agents as a Floorwalker role that I had from the start of GO Live till 75% of the phase.

    $7.78 /hr
    0 hours
    0.00
  4. Charles christopher C.

    Charles christopher C.

    General Virtual Assistant

    Philippines - Tests: 3

    I have worked for various clients with different businesses. I have worked for a Real Estate Investor & Agent by getting leads for them coordinating it to there respective telemarketing agents. I've also worked as a call center agent, both on Technical, Customer Service, Chat & Email support for more than 6 years. I've also worked for a client in the UK selling pet food and hardcore pets. I've recently worked for a contracting firm who happens to be one the partners of AT&T. Customer service, Technical, Lead Generation, Web Researching, Coordinating and other Back office jobs have always been my strengths. I'm also not new to Odesk since I had an account before that was active but needed to disable due to hacking issues.

    $4.44 /hr
    0 hours
    0.00
  5. Rodrigo Ichaso

    Rodrigo Ichaso

    Telecommunications Engineer

    Bolivia - Tests: 3

    I am an Information and technology (IT) professional, focused on development, design and maintenance of voice and data communications systems. five years of experience working in field and office providing to the clients and companies many tasks and duties like Logistics, Installation, Training, Technical Support and Personnel Management. Providing my knowledge and experience to contribute to the development of both the company as mine on the personal and professional level.

    $15.00 /hr
    0 hours
    0.00
  6. Jerold John Pacia

    Jerold John Pacia

    Experienced Customer/Technical Support Specialist (voice/non-voice)

    Philippines - Tests: 10 - Portfolio: 4

    By providing an exceptional customer service experience to customers, this is what I do best. Call me Jerold and I am an experienced Technical / Customer Service Specialist, both for voice and non-voice support. I've done Remote Desktop Service, phone support for Technical / Customer Service, Email and Chat support. And I did them all very well. I am the type of who works meticulously hard to deliver a job well done. In all the years of my working life, I have developed and gained the patience and open-mindedness in understanding people. No matter what form of communication (voice or non-voice), I have dealt with them fairly, sincerely, understanding and with utmost respect. I got the knowledge and perseverance to translate that understanding to a resolution that’s beneficial, to my customers and the company I represent. Most of the time, the delivery of that resolution creates an exceptional experience and a very satisfied the customer. I am hardworking, responsible and reliable for the people (my customers) I serve, and to the company I work for. I work well with people. I have the maturity and wisdom that gains the respect of my peers. I got the eagerness and passion of learning new things. I want to be a contributing factor for your company in getting the job done and delivering results.

    $8.89 /hr
    14 hours
    0.00
  7. Eric Price

    Eric Price

    Data Entry Professional

    Canada

    Able to work fast and efficient, I do my absolute best to provide a service for any jobs that are needed. I have extensive working knowledge of computers and Office applications. I have completed my ACS (Attestation of college studies) degree in micro-computing and networking. I am very proficient with a keyboard, have a working knowledge of email, data entry, virtual assistance, and other computer related jobs. I work well in a team environment, but I can also perform just as well autonomously. I have access to multiple working computers, internet, and telephone. I am available anytime, and willing to negotiate any terms you have. Looking forward to hearing from you.

    $14.00 /hr
    0 hours
    0.00
  8. Caroline Aniana

    Caroline Aniana

    Technical Support with Customer Support Background

    United Arab Emirates

    Technical Support: • Application installation, maintenance and monitoring functions to ensure that both functional and business specifications are met. • Stay current with system information, changes and updates by providing training and knowledge transfer regarding new/modified process that was implemented after the deployment of new release. • In-depth root analysis about the reported issue, by providing alternative solution, investigation, traces logs, and ensuring database integrity, considering both back-end data and front-end accessibility for end-users. • Gathering and analyzing user\clients’ needs for business requirements to determine feasibility of design within time constraints. • Design, develop and modify customized templates based on the customer requirements. • Provide assistance to other L2 team, if they require further investigation for integrated application on XPP such as EDI, EDI for All, IFS and SI. • Checking all post deployment issue and making sure that there is address accordingly as it might have a big effect in production after the deployment of the new release. • Replication of reported issue in, direct application testing and validation of procedures • Store, retrieve, and manipulate data for analysis of system capabilities and requirements. • Work with release coordinator and development to investigate complex issues, identify and implement solutions to re-occurring problems. Customer Service: • Handles inbound calls,chat and email from LinkSys clients on installing/troubleshooting their networking devices by identifying the main problem and providing step by step instructions to help the client solve the problem. • Receive incoming calls for processing of customers’ requests for replacements of LinkSys products to ensure customer’s requirements are satisfied. • Handles by processing Return Merchandise Agreements (RMA)/replacement requests thru filling up request form on name, shipping address, date/place purchased, model #, credit card information and sending it to Head Quarters; complaints from technical support; status of replacements and orders and rebates in a timely manner to ensure consistent and high quality customer service. E-mails to Customer Service Urgent Support for complicated cases. • Meets KPIs of ACD time of 5 minutes per call; and a QA grade of at least 90% by adhering to the call handling process of gathering complete information, opening and closing spiels, customer service, enthusiastic and lively voice, English proficiency and first call resolution to provide quality customer service.

    $5.56 /hr
    0 hours
    0.00
  9. Karolis Kubelskas

    Karolis Kubelskas

    IT Support Specialist

    United States - Tests: 2 - Portfolio: 2

    A career focused IT professional with strong knowledge in server and desktop administration, networking, and data analytics. During the day I oversee IT operations of a 120+ employee multinational logistics company. Over 4 years of IT experience in various environments. When I'm not typing away at the keyboard and the weather is fortunate, I enjoy mountain biking and racing. I'm looking for some new IT challenges and sources of experience.

    $25.00 /hr
    0 hours
    0.00