Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 32 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.69.

Last updated: August 1, 2015

Popular Online Help Searches

Clear all filters
  1. John Furtado

    John Furtado

    PLEASE look beyond rating.New to Odesk Loyal,Hard working,Reliable

    United States - Last active: 6 months ago - Tests: 3 - Portfolio: 1

    Customer Service I have 14 years of experience working within customer service. I exceeded as a customer service representative and continued to maintain an outstanding appraisal. My ability to locate information quickly and accurately across several platforms, while defusing difficult situations is what made me successful at the help desk level. As a team leader I continued to maintain a top rated team by creating productive call flows that exceeded company objectives.Equally important as my experience is my passion to succeed. I enjoy problem solving and creating ways to improve my workflow. My garage has been recently renovated into an office and I look forward to being productive within my private space

    $10.00 /hr
    0 hours
  2. Mikaela Serevan

    Data entry expert

    Romania - Last active: 4 months ago

    I've worked over the last 3 years as a QA Tester at GFK Romania. I'm a very fast learner, self-confident, detail oriented with high knowledge in cleaning and modeling data. I have skills like: - MS Office Advanced, Spss, Sql, Sap, Oracle Business Inteligence Enterprise Ed., C++ and Fox Pro.

    $3.33 /hr
    660 hours
  3. Matias T.

    Messaging & Collaboration Admin / Tester

    Argentina - Last active: 2 days ago - Tests: 1

    I've studied videogame development and design and I'm currently employed at Accenture working as an Microsoft Exchange / Lync / Sharepoint Server and Application Administrator. I've worked on the customer service industry in sales, helpdesk and tech support. I'm fluent in both Spanish (native language) and English (native level).

    $11.11 /hr
    170 hours
  4. Laurente Suico

    Laurente Suico

    Technical Support Specialist

    Philippines - Last active: 1 month ago

    I used to work for various multinational companies as Field Technician for business machines and IT related products. I started working in a call center environment since 2007. With combined 20 years of experience handling technical stuff, I will be a fine addition to your crew to handle customer support for technical matters. Looking forward to work with you.

    $8.00 /hr
    50 hours
  5. Nitin Khatri

    Nitin Khatri

    CCTV & Networking(Wireless/Wired) Technical Support

    India - Last active: 1 month ago - Portfolio: 1

    Online Technical Support Areas # Windows OS Networking related Issues super fast resolver # Wireless Networking Setup Point 2 Point / Point 2 Multi point (Microtik,UBNT,TPlink,others) # CCTV Remote View Setup # Wireless IP Camera, IP Camera Installation, Configuration, NVR Setup # Wired/Wireless LAN Device Networking New or Old Network Setup Configuration # VPN Internet Connectivity Setup Server and Client for Multiple Office Connectivity # Bio Metric fingerprint card reader Attendance Machine Software Installation # Barcode Projects for SME Industries and Shops Setup,Installation (Barcode Scanners,Software's,Barcode Printers,POS Monitors,Thermal Printers) # OMR Software & Printer, Kisok System, Token System, Online Pretest Exam, Smart Classes, Electronic Locker Configuration # Accounting,Hotel,School,Attendance,Payroll,Hotel Wifi Billing Software related Installation

    $5.00 /hr
    0 hours
  6. Taimour Abeqwa

    Taimour Abeqwa

    Customer Service / Recruitment Consultant

    Greece - Last active: 1 day ago - Tests: 1

    Independently and executed responsibilities with competence, diligence, discretion and integrity. Communications Skills (Listening, Verbal, Written). Analytical & Research Skills. Computer & Technical Literacy. Flexibility/Adaptability/Managing Multiple Priorities. Interpersonal Abilities Leadership/Management Skills. Multicultural Sensitivity/Awareness. Planning/Organizing. Problem-Solving/Reasoning/Creativity. Teamwork. Introducing technology Changing ways of relating with customers Shifting away from functional marketing Developing the role of key account management, sales management and telesales roles Adjusting compensation strategies for sales people

    $6.33 /hr
    0 hours
  7. Kelly Gump

    Kelly Gump

    Experienced Educator/Mentor

    United States - Last active: 20 days ago - Tests: 1

    14+ years in traditional and online education. A military spouse who is flexible and dedicated to doing what it takes to get the job done. Able to work with minimal supervision and eager to take on new challenges.

    Groups: Blue Star Families

    $38.89 /hr
    0 hours
  8. Therese Hagerberg

    Therese Hagerberg

    Virtual Assistant, experienced customer support & Data Entry

    United Kingdom - Last active: 2 days ago - Tests: 2

    A proactive, focused and committed professional, with extensive expertise gained within the administrative sector. I am a competent, polished and diligent employee with great customer service and management experience. My devotion and administration working knowledge along with a professional manner and organizational skills makes me also a terrific team worker. An accomplished time manager, organiser and change manager, capable of conceptualising, introducing and integrating innovative strategies, to maximise performance and quality standards to ensure the ongoing provision of the highest standards of customer care. A well presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.

    $8.00 /hr
    17 hours
  9. Irene Rodriguez

    Irene Rodriguez

    Bilingual Administrative Assistant/CSR

    United States - Last active: 10 hours ago - Tests: 3

    I am a Bilingual (English/Spanish/English) Administrative Assistant with over 15 years of office administration experience in Colombia and the United States. I graduated as a Colombian lawyer in 2002, however my secretarial background and interest for administration and management have taken me to develop my expertise as office manager and legal assistant focused to customer service, working for various law firms in Colombia and the United States. I am detail and business oriented and my main goal is to succeed through your business success. Clients’ needs come first and I make it a continued effort to provide the best administrative support so you do not have to worry about it and focus on the most important things. If you have peace of mind knowing that your administrative day-to-day affairs are taken care of you can achieve your business goals more effectively, easier and faster… and I will have achieved my goal too.

    $15.00 /hr
    185 hours
  10. Spyridon T.

    Spyridon T.

    Bilingual Customer Service and Tech Support Specialist

    Philippines - Last active: 1 day ago - Tests: 2

    In the duration of my career, I have gained plenty of solid experience in the Customer Service and Technical Support field. I acted as a first point of contact for business to business clients providing them with first call resolutions in technical troubleshooting up to product inquiries delivering superb customer service satisfaction. I was part of an online support team ensuring that our end-users were up to date with our product suite. We also made sure that their systems were functioning properly by conducting daily remote check ups. Very well versed with Inbound and Outbound calls and their protocols as well as readily equipped with Email Communication Support. I have competencies with LogMeIn for remote support, for documentation and case tracking, iHotelier CRS (Web-based Product). Familiarity with Property Management Systems Integration, XML Files. Also knowledgeable with proper channeling of communication with different teams and departments if necessary depending on client needs.

    $8.89 /hr
    1,848 hours