Online Help Providers

Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 38 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

Last updated: May 1, 2015

Popular Online Help Searches

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  1. Andrew R.

    Andrew R.

    Independent Engineer

    Russia - Last active: 18 days ago - Tests: 2

    Ready for complex work in multimedia area. Professional extensive knowledge in different areas: • Video/photo/image restoration/design/research, (+using own-created tools). • Music making/sound design and restoration. • HTML5/CSS3/PHP experience (no frameworks please) • Windows software development (C++/Delphi) • Complex solution consulting (Psyhcology, marketing, design) I am an expert on human interaction with computer and social systems. I have extensive knowledge in the field of social psychology and Neuro-Linguistic, certification and training in the field of human development, advertising and hypnosis. I started as a programmer with a system programming in 1996, participated in the development of high-speed data access systems including a SQL server core. Later I became interested in the development of programs for web and design. Now I have consulting and training knowledge for people in the field of personal development and personal growth, finding solutions to complex problems in a lack of information. Also, I understand the problems of the human-computer interaction and human-human social networks. Creative skills: Photo restoration and image design. very good video restoration knowledge using own created software and Avisynth. I have own created restoration software. I have great knowledge in PHP/HTML5/CSS programing and design. I wrote music (VST/VSTi) and SFX for video production. Sound and Photo restoration. Vector graphic ilustration and design, color grading. As a software developer I have computer programming experience in: realtime system design, Win32 (GDI, MT, TCP/IP), binary and text data parse and retrieving, design of special data access algorithms, cache subsystem, image and video restoration algorithms.

    $33.33 /hr
    0 hours
  2. Bob Lietka

    Bob Lietka


    United States - Last active: 07/14/2014 - Tests: 3

    Highly-versatile technical professional with a background in project management, customer service, test lab configuration, quality control and software/hardware support for on-site and remote processing. Accomplished in setting up, consolidating and managing test labs for complex environments, providing means to ensure quality operations on disparate computer images for immediate production use. Comprehensive knowledge in technical support for desktop machines, server farms, software, peripherals and troubleshooting all manner of issues. Skilled in establishing accurate test conditions and designing and automating detailed test scripts as well as documenting, prioritizing and recommending/developing resolution for bugs, breaks and stoppages. Proven ability to interact with end-users, vendors, cross-functional leaders and specialists to gather data, analyze returns and devise solutions while strengthening brand experiences. Adept at blending strong decision-making with outstanding organizational skills, solid leadership and strong communication to effect change, improve processes and elevate quality to world-class standards. Uniquely suited to remote support and telecommuting without loss of productivity; able to lead and motivate, empower and monitor remote employees. Characterized by integrity, stand-out work ethic, critical thinking and a drive to improve processes, services and customer relations.

    $55.56 /hr
    0 hours
  3. Swapnil Ogale

    Swapnil Ogale

    Technical Writer, Content Writer and Communicator

    Australia - Last active: 1 day ago - Tests: 3 - Portfolio: 1

    I have been a Technical Writer since 2006. Working with some great organisations across diverse speciality areas in Australia, I have greatly enjoyed creating technical and business documentation for multiple audiences. I have been involved in planning, prioritising, designing and creating technical documents such as User Guides, Online Help, Troubleshooting Guides, Release Notes, Policies, Procedures, Work Instructions and Quick Reference Guides. Specialties: Technical Writing, User Documentation, Process Documentation, Policy and Procedure Writing, User Requirements Analysis, Online Help, Developer Documentation

    $25.00 /hr
    192 hours
  4. Sandra Ferreira Lopes

    Sandra Ferreira Lopes

    Project Manager / Translator ENG/PT

    Portugal - Last active: 4 days ago - Tests: 6

    My profile offers excellent organizational, analytical and problem solving skills, good prioritization skills but flexible enough to adapt plans. Good communications and IT skills combined with a good head for business and ability to work to tight deadlines and within constraints. I´ve been working for the last 10 years in roles from Functional Consultant, Project Manager, Consulting Area Manager and Finance Controller. My experience is quite interesting and diversified, which allowed me to work in and with several business areas and sectors mostly in Portugal but also in Mozambique in the last 3 years.

    $15.00 /hr
    69 hours
  5. Eric Giblock

    Eric Giblock

    Wordpress / Magento designer, programmer, and troubleshooter.

    United States - Last active: 1 month ago - Tests: 1

    I have been doing web development for 14 years now and specialize in WordPress and Magento websites. I am familiar with MySQL databases, php programming, cold fusion programming, and web management platforms such as cPanel and WHM. The website work I do is mostly at night and on the weekends as my full time job is as a Network Administrator / Systems Engineer for a managed IT services company. I am very good at troubleshooting all type of different problems and finding a quick solution to fix the issue.

    $40.00 /hr
    0 hours
  6. Neil Browne

    Neil Browne

    Professional and patient Concierge Level Service Minded Tutor .

    United States - Last active: 11 days ago - Tests: 5

    Learning another language is a rewarding experience and will benefit you in many ways. English can be challenging because of the many rules, exceptions to the rules, and the wide range of dialects spoken around the world. I have the ability to help you to achieve your English language goals. I also have the experience needed to guide you in your learning. I have taught English to Primary School, High School ,and University students, to Bankers and Immigration Officials, for examination or enjoyment purposes. For the last three years, I have lived in Thailand and taught English at an International School. I helped students achieve praise worthy marks in IGCSE, A-Level, and IELTS examinations. I can also assist you in other exams such as TOEFL and TOEIC. I especially like tutoring students in improving their English writing skills, following a Writing Process method, and in Conversational English, focusing on fluency and communicative competence. I will help you learn at your own pace, paying attention to the English skill area are important for you to succeed in your work, study, or leisure. I am an adaptable and flexible teacher who focuses on student needs and goals.

    $13.00 /hr
    0 hours
  7. Thristram Paul Galanto

    Thristram Paul Galanto

    Customer Service/Service Desk/ Help Desk/Personal Assistant

    Philippines - Last active: 7 days ago - Tests: 5 - Portfolio: 3

    I am a Customer Service specialist with thorough experience in video streaming moderator via and an experienced in News video Moderation plus matching related articles. In addition, I have extensive experience in Email response handling Clients technical concerns. I am reliable, can work minimal or no supervision, can follow instructions carefully and a dedicated customer service representative. I can guarantee integrity, accuracy and timeliness on all assigned

    $7.78 /hr
    0 hours
  8. John Furtado

    John Furtado

    PLEASE look beyond rating.New to Odesk Loyal,Hard working,Reliable

    United States - Last active: 4 months ago - Tests: 3 - Portfolio: 1

    Customer Service I have 14 years of experience working within customer service. I exceeded as a customer service representative and continued to maintain an outstanding appraisal. My ability to locate information quickly and accurately across several platforms, while defusing difficult situations is what made me successful at the help desk level. As a team leader I continued to maintain a top rated team by creating productive call flows that exceeded company objectives.Equally important as my experience is my passion to succeed. I enjoy problem solving and creating ways to improve my workflow. My garage has been recently renovated into an office and I look forward to being productive within my private space

    $10.00 /hr
    0 hours
  9. Van P.

    Van P.

    Creative Director

    Philippines - Last active: 3 months ago - Tests: 2

    Research & Business Development Idiate and innovate new products and services, to ensure business sustainability Find Clients & Build Strong Business Collaboration Ensure Project Success The resulting output must be acceptable to the customer The project must be delivered according to schedule The project must be delivered according to budget The project development must have a minimal impact on on-going operations Define extent (known as scoping), planning, staffing, organizing, directing, and controlling the development of an acceptable system at a minimum cost within a specified time frame. Identify project, and that is to define the sequence of unique, complex, and connected activities having one goal or purpose and that must be completed by a specific time, within budget, and according to specification. Specialties: Website planning and development, Corporate Identity, Multimedia Presentation, Desktop Publishing, Business Development, Branding, Online Social Media Management

    $70.00 /hr
    0 hours
  10. Lubna Faiyaz

    Lubna Faiyaz

    Sr.Project Manager with Market Research

    Saudi Arabia - Last active: 08/17/2014 - Tests: 2

    I would like to introduce myself to you, I am Lubna Faiyaz currently based in Riyadh, Saudi Arabia. I am seeking new challenges with a company in need of enthusiastic focused personnel with exceptional project management, scheduling, planning abilities which can achieve 100% customer satisfaction with error free results. I come with over 8 years of customer focused and Market research experience. Taking command of an operation or project, then guiding it to new performance levels, is my greatest strength. Expertise in conducting simple to complex Physicians, B2B, B2C,Tracking, Ad-hoc, Custom, Online and Telephonic Research studies for HealthCare, FMCG and Automotive Companies in USA as a part of Harris Interactive Inc. Project Management Team. Technical Troubleshooting experience with AOL UK for their ISP service has enhanced my internet savvy skills. I love searching the internet for new updates, news, market trends. Focused and attention to details with exemplary communication skills and good multi-tasking ability at handling multiple projects at a given time has helped me accomplish my targets with high quality and error free end results. I would welcome the chance to discuss my qualifications with you in greater detail. I know that you are busy, and have many applications to review. If you wish to schedule a meeting, please let me know.

    $60.00 /hr
    0 hours