Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Sarah jane M.

    Sarah jane M.

    Customer Support/Phone Support

    Philippines - Last active: 3 days ago - Tests: 2

    I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

    $4.00 /hr
    325 hours
    0.00
  2. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Last active: 4 hours ago - Tests: 3

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    161 hours
    0.00
  3. Chelie Veloso

    Chelie Veloso

    Data Entry Professional,Phone Support,Researcher,Quality Analyst

    Philippines - Last active: 9 days ago - Tests: 2

    Over two years’ of extensive experience successfully performing and supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision. I've held several data entry positions that entail inputting customer requests, inquire, and tracking codes of products. I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. I am able to ensure the smooth and efficient handling of information by keying in text, entering data into a computer, and performing other clerical duties. I am now seeking a position where I can maximize my accurate keyboard and communication skills in a demanding work environment and where I can obtain employment in a company that recognizes hard work and reliability as central to successful job performance.

    $3.33 /hr
    716 hours
    0.00
  4. Nicole Balbon

    Nicole Balbon

    CSR, VA/PA, Telemarketer, Appointment Setter, Chat/Phone/Email Support

    Philippines - Last active: 07/17/2014 - Tests: 2

    Objective: Seeking a position to use my functional Skills to Perform as an individual and help the customers to resolve their problems leading a team with greater efficiency. Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services. Skills: • Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills. • Understands new concepts easily – Quick learner. • Ability to handle stress. • Computer literate. • Reliable. • High School Diploma/Graduate. • Strong motivational and logical skills. • Good interpersonal abilities. • Good reasoning ability. • Confident. Computer Knowledge: • Well versed in working with computer. • Internet Savvy.

    $3.50 /hr
    53 hours
    0.00
  5. Stephanie Browne

    Stephanie Browne

    Administrative / Data Entry / Marketing

    United States - Last active: 26 days ago - Tests: 3

    Hello I'm Stephanie Browne. I pride myself on providing accurate and efficient work to my clients along with great customer service. I'm currently a CPR certified Nevada State Notary. I have exceptional administrative, organizational, and interpersonal skills. I enjoy project management, document preparation, research, data entry, developing strategies for organization and managing customers. I'm skilled at proofing, editing, and email handling. I follow directions well and I am a problem solver. I understand the importance of prioritizing tasks and paying close attention to detail. I'm self-motivated and a fast learner. I'm proficient in MS Office Suite, Gmail, Quickbooks Pro, Legal Solutions, Proserve, Adobe, Jordan Lawrence Records Management, Puliz Records Management, LegalKey, DocsOpen, DTE, Express Scribe, SoundPath Conferencing, internet research, data bases and 10 Key. Thank you for taking the time to consider me for your position.

    $16.67 /hr
    107 hours
    0.00
  6. Constanta Hoisan

    Constanta Hoisan

    Experienced Translator

    Germany - Last active: 1 month ago - Tests: 2

    Hello, i am an experienced translator to and from: German, English, Romanian, Italian, French. I have over 30 years of experience and i have worked with Fortune 100 companies and also with small enterprises looking to grow. Besides translation, i can also manage to assist any client in virtual desk assignments including managing MS word docs, phone, email and general tasks. Feel free to contact me at anytime. I am a very responsible person and i am looking forward to working with you.

    $16.67 /hr
    0 hours
    0.00
  7. Gala Rowley

    Gala Rowley

    Executive assistant and administrator

    United Kingdom - Last active: 1 month ago - Tests: 3

    I have an extensive background in customer service, administration and facilities management. I also have previous experience of working as a PA to two company directors at a nationwide company head office. I have a BA degree in history and heritage management, and am a former member of the Institute of Residential Property Management. My background is largely within property management, particularly leasehold based but I have administrative and customer service skills applicable to most fields. I have experience of using Microsoft Word, Excel, Publisher and Outlook. I am a conscientious, hard-working, multi-skilled, articulate and motivated individual with a strong work ethic.

    $12.22 /hr
    0 hours
    0.00
  8. Kasey M.

    Kasey M.

    A creative self-starter ready to help you in huge ways.

    United States - Last active: 14 days ago

    —Outgoing, Responsive, Excellent, & Efficient— Scope of skills: Researching, Writing, (both academic and formal/informal), social media management and scheduling, copywriting, content development, blogging, Wordpress, some HTML, customer service, email marketing, grant writing/research, non-profit management, academic assistance, ESL services, administrative/executive assistance. I have a background in entrepreneurship, cross-cultural mental health care practices, and non-profit executive support. I'm always looking for opportunities to collaborate with progressive and innovative organizations. My Bachelor's is in English Literature and Language and Refugee Studies. My undergraduate thesis examined community and art-based mental health services for refugee communities during and after U.S. resettlement. Previous to completing my degree, I founded a small dessert catering company in central Indiana and spent time as an international ESL teacher. In the future, I would love to have opportunities to engage with human rights organizations associated with refugee-related efforts regarding legal consultation, resettlement, trauma-care, business development, or mental health services.

    $24.44 /hr
    0 hours
    0.00
  9. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Last active: 3 months ago - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00