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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
799 hours

Marielle Escover

Marielle Escover

The Only Virtual Assistant You'll Ever Need!

Philippines - Portfolio: 2

Over five years experience in providing excellent virtual admin assistance to clients from countries such as USA, Australia, Saudi Arabia, South Africa, and Germany. Some positions handled: - Head of Operation (Fitness Company, Sydney- AUS) - Executive Assistant (Hedge Fund, Florida- USA) - High- end PA (On-line Gaming Company, Massachusetts- USA) - App Beta Tester (Game Developer, Frankfurt, Germany) - Course Coordinator/ Purchasing- On-line school (Saudi Arabia) - Event Data Analysis/ Entry (Education website, California- USA) - Executive Assistance (Management Consultancy Company- Gauteng, South Africa) Expertise on: -Microsoft Office -Google Business Apps -Base Camp -Zen Planner -Mail Chimp -Wufoo -Backpack -Evernote -Dropbox -WordPress -Paypal -Skype -Teamviewer -Appointment Plus -Debit Success -eFax -eWay -eBay -Amazon, -Facebook -Pinterest -LinkedIn -Twitter -Google Analytics -Quicken -Quickbooks

$9.00 /hr
677 hours

Herschell Pasztirak

Herschell Pasztirak Agency Contractor

Web Development, Virtual Assistant, TS/CS Support

Hungary - Portfolio: 6

Please check Lifetime History not just within 12 months on account history. Online Virtual Services For IT Solutions Freelance Project Manager in a wide variety of business and online applications. Experienced professional in all aspects of the internet, account and data management. Direct experience with Customer Service, Technical Support, Real Estate, Financial Consulting and Auto Insurance. Interested in early-stage startups as well as companies “on the bubble”. I would love to help out small companies with managing people and projects especially outsourced projects and staff.

Associated with: Herschell Obierez Pasztirak

$15.00 /hr
0 hours

Daniel Gonzalez

Daniel Gonzalez Agency Contractor

Project Management, Manager, Business Director

Spain - Portfolio: 1

I am proactive, always bringing new ideas for our line of work. I have always worked with dead lines and goals. I always work with objectives and with real goals to be achieved. I am very efficient, creative, proactive and resourceful person, always bringing innovating ideas to the my line of work by implementing tools that will allow us to follow up, call and retrieve in real time messages and tickets from our customers and clients, also, these tools will allow us to watch over about what’s the team doing and how are they doing it in order to localize problems and improve our the efficient of our work. On the other hand, I had a great experience working with Passbeemedia (Plano Texas), I was the project manager and my tasks were to keep up with our developers, customer representatives, customers, tickets, in order to improve the impact on our clients and deliver a great work; I had to handle Passbeemedia Forum, use team viewer to set-up all our representatives software and ev

Associated with: Daniel Gonzalez

98% Job Success
$33.00 /hr
0 hours

Palpandian Ramprakash

Palpandian Ramprakash Agency Contractor

We will do anything that can be virtually done


Team Up 24x7 – As the name indicates, our company serves 24 hours a day, 7 days a week providing various support to clients around the world. We are a global leader in outsourced offshore solutions. We have been delivering high quality services to North American, UK, Canadian and Australian firms for over a decade. With 250+ staff, more than 300 clients worldwide & a proven track record for hands on delivery our company leads the worlds search for higher quality lower cost outsourcing solutions. Our aim is to make outsourcing easily accessible for small and medium businesses and to make outsourcing a fearless journey. Our staff • 100% university graduates • Excellent written and spoken English • Good computer knowledge and typing speed • Industry specific technical support agents • Very flexible with multi-tasking ability • Quality conscious and motivated to continually exceed the service levels • Staff available to work 24x7

Associated with: Team up 24x7

92% Job Success
$5.00 /hr
0 hours

Kathiravan Sivaji Agency Contractor

Your Admin Support Outsource Partner

India - Portfolio: 4

We are a flourishing company with young enthusiastic from Coimbatore, India. Our vision is focused on customer satisfaction and to render excellent quality. We provide wide range of Data Services, such as online research, data extraction, data entry, data mining and data conversion with quick turnaround times and 100% quality.

Associated with: Perfect BPO Services

85% Job Success
$5.00 /hr
0 hours

Troy S.

Game Developer and Software Developer

United States - Tests: 2

Visit my portfolio here: I'm a Game Dev at heart, but love doing software just as much. I have around 3 years of experience with game development, and 6 years with software development. I've always practiced clean coding techniques from the start, to make sure my code is as clean as possible. I always make my code readable as well as easily extendable. Whatever your work may be, I can complete it for you in an efficient and timely manner.

$20.00 /hr
0 hours

Sarah jane M.

Sarah jane M. Agency Contractor

Customer Support/Phone Support

Philippines - Tests: 2

I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

Associated with: GivJob

$4.00 /hr
892 hours

Vinay Kumar Bopangi

Vinay Kumar Bopangi

Live Chat and Phone Support Representative

India - Tests: 10

It has been a simple journey. Provide the greatest level of customer service, and strive for an extra 10% every time. I have been striving for over eight years now, trying to improve myself, having spent half of that in customer service, and the other in Technical support. Equally adept on learning new In-House applications, and softwares to ensure the work is not affected. An equal experience in using MicroSoft Excel, Word, PowerPoint. With an patient attitude, attention to detail, positive attitude, and the ability to multi-task effieciently, i never let multiple responsibilities slow me down or my work. I'm a quick learner and enthusiastic. I would love to be your next customer service agent.

Groups: Pro Customer Service

$7.00 /hr
0 hours

Ayeza Kate Alegado

Ayeza Kate Alegado

Customer Service, Teaching English, Call-handling, Phone Support

Philippines - Tests: 5

Graduate in Education Major in Biology and taking up my Masters Degree while teaching English to Koreans students online and offline. I've been dealing with people over the phone for years now and I know I still have a lot of things to learn as much as I have many things to share as well. I am a talented and hard working self starter and I will do my best to meet if not exceed every employers expectations!

$3.00 /hr
0 hours