Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
Clear all filters
  1. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    639 hours
    0.00
  2. Sarah jane M.

    Sarah jane M.

    Customer Support/Phone Support

    Philippines - Tests: 2

    I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

    $4.00 /hr
    694 hours
    0.00
  3. Abdul Majid

    Abdul Majid

    Customer Support Expert/Live Chat/Phone & Email Support

    Pakistan - Tests: 4

    I'm Abdul Majid and Customer Support is my forte and the field where I excel the most. I'm an expert in providing phone support, email support and chat support to customers. I focus on client satisfaction because it is my pleasure to assist customers with their respective concerns as I acquire self-accomplishment from every issue that I resolve. Knowing the customers are satisfied with my service and the compliments I receive from them are reasons why I keep on going and continue to hone my skill. I'll serve your valuable customers 24 hours a day and provide premium quality, pleasant and instant customer services whenever they need. I'll provide the best quality services to my clients for a long term on going professional relationship. My experience and skills will be helpful to increase your online conversions, reduce churn and create opportunities to cross-sell and up-sell your products and services. Give me a chance so I become your strategic business partner holding your overloaded work.

    $6.00 /hr
    0 hours
    0.00
  4. Audrey Leano

    Audrey Leano

    Customer Service Professional (E-mail and Phone Support)

    Philippines - Tests: 4

    A hardworking and reliable customer service professional and virtual assistant equipped with various skills to get the job done. After establishing my career in the customer service and sales field for the past 10 years, I have opted for a freelance remote work in order to move to my hometown. I have the ability to work both independently and as a part of a successful team where I could contribute my leadership, organizational, management, writing and sales skills. I could take care of your customer service support and management roles and bring value to your organization with my experience in content writing and website management; e-mail, phone and chat customer support; search engine optimization and many others. I am highly organized and an expert at continuously improving procedures in order to keep processes more effective and efficient and could work both independently or as a part of a successful team.

    $11.00 /hr
    830 hours
    0.00
  5. Chelie Veloso

    Chelie Veloso

    Data Entry Professional,Phone Support,Researcher,Quality Analyst

    Philippines - Tests: 2 - Portfolio: 1

    Over two years’ of extensive experience successfully performing and supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision. I've held several data entry positions that entail inputting customer requests, inquire, and tracking codes of products. I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. I am able to ensure the smooth and efficient handling of information by keying in text, entering data into a computer, and performing other clerical duties. I am now seeking a position where I can maximize my accurate keyboard and communication skills in a demanding work environment and where I can obtain employment in a company that recognizes hard work and reliability as central to successful job performance.

    $3.33 /hr
    889 hours
    0.00
  6. Ayeza Kate Alegado

    Ayeza Kate Alegado

    Customer Service, Teaching English, Call-handling, Phone Support

    Philippines - Tests: 5

    Graduate in Education Major in Biology and taking up my Masters Degree while teaching English to Koreans students online and offline. I've been dealing with people over the phone for years now and I know I still have a lot of things to learn as much as I have many things to share as well. I am a talented and hard working self starter and I will do my best to meet if not exceed every employers expectations!

    $3.00 /hr
    0 hours
    0.00
  7. Andre Powell

    Andre Powell

    Email, Live Chat, Phone Support & Help Desk Representative.

    Jamaica - Tests: 4 - Portfolio: 1

    Provide troubleshooting assistance for Windows and Android operating systems. Resolve simple and complex issues and orchestrating returns and refunds for Costco customers. Provide technical and product related assistance via phone and chat for Asus in the US. Inventory tracking, refund and processing orders on Amazon Seller central. Proficiency in Microsoft office, Publisher and Google doc’s.

    Groups: Pro Customer Service

    $8.89 /hr
    0 hours
    0.00
  8. Niren P.

    Niren P.

    Expert in development, QA Testing and Technical Support

    India - Tests: 1

    Hello there, I have knowledge of Software development for web and desktop applications. I can also work for data entry task. I was a team leader for 2 years in Development department. I know QA task as I reviewed the test script which QA wrote during that period. That test script are for manual testing. so, I can also work on it. The company for which I am working wanted to start the new business (L3 Support) they trust on me and they selected me for that post as a team leader. I have been working in L3 Technical Support department for 1 and half years. I also take care of L1 and L2 department.So, I have knowledge of all the 3 layer of support which I can provide to you. Thanks, Niren Prajapati

    $15.00 /hr
    0 hours
    0.00
  9. Charlene Erasmus

    Charlene Erasmus

    Fluent in English & Afrikaans, medical background

    South Africa

    I am fluent in English and Afrikaans, have experience in typing up reports, excellent and accurate typist. Fast learner, very good with computer programs Excellent at compiling stats and graphs. Very good at researching and have great investigative skills. I have excellent communication skills and work well with people. I am new to the site and am eager to get going on various jobs. In the beginning I will be charging less than the norm to get a feel for how things work here and to gain experience to build up my profile.

    $27.00 /hr
    4 hours
    0.00
  10. Rosalyn C.

    Rosalyn C. Agency Contractor

    Experienced Customer Service and Technical Representative

    Philippines - Tests: 2

    I'am an experienced service provider for American and Australian customers. As a front liner, I think my main objective is to provide high quality service and resolve most of our customer's concern. I was a Technical support for American Clients, I do troubleshoot for DSL, Home networking and Fiber optics set up. I also had Technical knowledge for email browser set up, email clients. I was a customer service representative for an airline account. And i also had a chat support analyst background. Let me help your business by providing your customers the best customer experience.

    Associated with: TRISIS Contact Solutions

    $4.00 /hr
    0 hours
    0.00