Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Sarah jane M.

    Sarah jane M.

    Customer Support/Phone Support

    Philippines - Last active: 1 day ago - Tests: 2

    I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

    $4.00 /hr
    460 hours
    0.00
  2. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Last active: 6 hours ago - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    374 hours
    0.00
  3. Chelie Veloso

    Chelie Veloso

    Data Entry Professional,Phone Support,Researcher,Quality Analyst

    Philippines - Last active: 6 hours ago - Tests: 2 - Portfolio: 1

    Over two years’ of extensive experience successfully performing and supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision. I've held several data entry positions that entail inputting customer requests, inquire, and tracking codes of products. I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. I am able to ensure the smooth and efficient handling of information by keying in text, entering data into a computer, and performing other clerical duties. I am now seeking a position where I can maximize my accurate keyboard and communication skills in a demanding work environment and where I can obtain employment in a company that recognizes hard work and reliability as central to successful job performance.

    $3.33 /hr
    784 hours
    0.00
  4. Nicole Balbon

    Nicole Balbon

    CSR, VA/PA, Telemarketer, Appointment Setter, Chat/Phone/Email Support

    Philippines - Last active: 07/17/2014 - Tests: 2

    Objective: Seeking a position to use my functional Skills to Perform as an individual and help the customers to resolve their problems leading a team with greater efficiency. Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services. Skills: • Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills. • Understands new concepts easily – Quick learner. • Ability to handle stress. • Computer literate. • Reliable. • High School Diploma/Graduate. • Strong motivational and logical skills. • Good interpersonal abilities. • Good reasoning ability. • Confident. Computer Knowledge: • Well versed in working with computer. • Internet Savvy.

    $3.50 /hr
    53 hours
    0.00
  5. Angel H.

    Angel H.

    Customer Service and Administration Professional - Team Leader

    Macedonia - Last active: 11 days ago - Tests: 7

    Let me take care of your customer service and administrative support roles. After working and living in Australia for the past 12 years I have recently moved to Eastern Europe. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a long term position that will offer me the opportunity to utilize my skills and gain additional skills that will help me contribute as a value added team member in a professional work setting. I am proactive quick learner who not only has substantial administrative and customer service experience at a senior level, but also has competitive spirit along with a strong desire to succeed, exceed goals and maximize opportunities. An expert at continuously improving procedures and outcomes by constantly evaluating the work being undertaken and looking for ways to make things more efficient. Demonstrated ability working with highly sensitive and personal information.

    Groups: Pro Customer Service

    $13.00 /hr
    0 hours
    0.00
  6. Kasey M.

    Kasey M.

    A creative self-starter ready to help you in huge ways.

    United States - Last active: 6 days ago

    —Outgoing, Responsive, Excellent, & Efficient— Scope of skills: Researching, Writing, (both academic and formal/informal), social media management and scheduling, copywriting, content development, blogging, Wordpress, some HTML, customer service, email marketing, grant writing/research, non-profit management, academic assistance, ESL services, administrative/executive assistance. I have a background in entrepreneurship, cross-cultural mental health care practices, and non-profit executive support. I'm always looking for opportunities to collaborate with progressive and innovative organizations. My Bachelor's is in English Literature and Language and Refugee Studies. My undergraduate thesis examined community and art-based mental health services for refugee communities during and after U.S. resettlement. Previous to completing my degree, I founded a small dessert catering company in central Indiana and spent time as an international ESL teacher. In the future, I would love to have opportunities to engage with human rights organizations associated with refugee-related efforts regarding legal consultation, resettlement, trauma-care, business development, or mental health services. I currently freelance with a variety of organizations and offer private academic tutoring support to students.

    $31.44 /hr
    0 hours
    0.00
  7. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Last active: 4 months ago - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  8. Candice C.

    Candice C.

    Dynamic, Personable Assistant

    Netherlands - Last active: 3 months ago - Tests: 2

    Hello! I'm Candi, an American living in the Netherlands. I offer stellar assistance and personable customer service. I spent three years in the hospitality industry working on board Holland America Line cruise ships. I am supremely flexible and adaptable, organized, and can handle multitasking with ease. My strengths are writing, the English language, editing, setting up organizational systems and personable yet professional correspondence. I have an impeccable phone manner and am consistently reliable. I will handle your projects with finesse and care.

    $15.00 /hr
    0 hours
    0.00
  9. Andy D.

    Andy D.

    Freelance Developer / IT Tech

    United States - Last active: 12/01/2014 - Tests: 14 - Portfolio: 9

    MY NAME IS ANDY AND THIS IS MY KUNG FU I am a creative, passionate thinker, maker and doer focused on quality and experience - consistently looking for new stories and awe inspiring ideas, I will forge your concept into Gold. I concept, design, build, direct, produce and collaborate - we collaborate; we create for brands, agencies, artists, and I'm out of my mind. I can do anything - create and destroy. Get in touch with me!

    $12.00 /hr
    0 hours
    0.00