Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Michael N.

    Michael N.

    Customer Service Representative

    Belize - Last active: 14 hours ago

    Hi, my name is Michael. I am 23 years old and am energetic,hardworking and a team player. I enjoy the indoors and i prefer working at home where I can be myself. I am always willing to learn something new everyday and enjoy working with people and helping them. I have almost 3 years of phone support experience and a couple months of BPO experience. I am fluent in English and computer savy.

    $4.44 /hr
    5,170 hours
    0.00
  2. Louhtes gayle A.

    Louhtes gayle A.

    Experienced Customer Service. RN. Travel Agent. Data Entry

    Philippines - Last active: 2 days ago - Tests: 3

    I'm a Registered Nurse by profession with 6 months of clinical experience as a volunteer nurse. I have worked as a customer service representative for 5 years for a chat/email and phone support where in I provide service to customers with billing concerns and technical issues with cable tv, internet and phone service. I started to work at home since November 2013 in a short term rental website as a Travel specialist and admin until now. Since August 2014 I worked as a Customer Service nurse in Odesk where in I take calls and do triage on the phone and confer patients with Doctors for medical history intake and also write patient's prescription for doctors to sign. I have also perform project base data entry and transcription task. I have been providing support through chat, email and phone for 7 years and I have the ability to carry out multiple tasks with minimum to no supervision.

    $5.56 /hr
    1,843 hours
    0.00
  3. Kristiann K.

    Kristiann K.

    Experienced Customer Service Associate

    United States - Last active: 8 days ago - Tests: 4 - Portfolio: 1

    Hi! My name is Kristiann. My main focus has always been in the Retail Administration area. I was responsible for the scheduling and timely processing of product as well as the book-keeping of the sales. Over the last 3 years I have been responsible for tracking and recording over $5,000 daily at Hobby Lobby. I was the go-to person for any customer or product related complaint and helped to resolve any interoffice dispute that came up. My main strengths are: -Dedicated Worker -Unparalleled telephone communication skills -Superb administrative efficiency -Proficient with Microsoft Office

    $6.00 /hr
    5 hours
    0.00
  4. Kasey M.

    Kasey M.

    A creative self-starter ready to help you in huge ways.

    United States - Last active: 12 days ago

    —Outgoing, Responsive, Excellent, & Efficient— Scope of skills: Researching, Writing, (both academic and formal/informal), social media management and scheduling, copywriting, content development, blogging, Wordpress, some HTML, customer service, email marketing, grant writing/research, non-profit management, academic assistance, ESL services, administrative/executive assistance. I have a background in entrepreneurship, cross-cultural mental health care practices, and non-profit executive support. I'm always looking for opportunities to collaborate with progressive and innovative organizations. My Bachelor's is in English Literature and Language and Refugee Studies. My undergraduate thesis examined community and art-based mental health services for refugee communities during and after U.S. resettlement. Previous to completing my degree, I founded a small dessert catering company in central Indiana and spent time as an international ESL teacher. In the future, I would love to have opportunities to engage with human rights organizations associated with refugee-related efforts regarding legal consultation, resettlement, trauma-care, business development, or mental health services. I currently freelance with a variety of organizations and offer private academic tutoring support to students.

    $42.44 /hr
    4 hours
    0.00
  5. kristine frances bautista

    kristine frances bautista Agency Contractor

    Experienced Customer Service Representative

    Philippines - Last active: 17 days ago - Tests: 1

    I am an experienced Customer Service and Sales Representative in US and Australia for more than 5 years now, I was trained by most of the largest Call Centers in the Philippines and also served as an Assistant Team Leader for more than a year. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. I am a full-time freelancer and can work Australian or U.S. business hours. i am a quick learner and a great team player. i can do any work and always deliver exceptional results, i fit in and will be a great addition to a team. i possess a combination of skills and experience that makes me stand out from the others.

    Associated with: Lorissa Ancheta agency

    $4.44 /hr
    43 hours
    0.00
  6. Loida Arca

    Loida Arca Agency Contractor

    Data Entry Professional/Virtual Assistant/Experienced Customer Service

    Philippines - Last active: 14 hours ago - Tests: 1

    Hello Hiring Staff, Being a nurse by profession, I am involved in the health care community for several years. In the long run, escaped from my comfort zones and try out new things. I worked in a call center agency for 2 years in an inbound/outbound account. Handling emails is also part of the routine. Most importantly, I am a customer service rock star. Myhard work and efficiency paid off all these years when I get several promotions from my company. However, I would also like to expand my niche by trying out online jobs that meet my skills. These way I could earn for my future and hopefully, my future family. Hope to build long lasting working relationships with you. Regards, Loida

    Associated with: One Oblation

    $5.00 /hr
    762 hours
    0.00
  7. Jennel Thein Peralta

    Jennel Thein Peralta Agency Contractor

    Customer Service Specialist

    Philippines - Last active: 21 days ago - Tests: 2 - Portfolio: 1

    My career has led me to specialize increasingly in the field of Communications and dealing with different types of people at international level. I have experience in: teaching, coaching/ mentoring and strategic way of resolving customer concerns mostly about billing, travel and hotel bookings. Furthermore, it has improved my social and people skills and the application of modern leadership methods (through staff motivation and target-setting, clarity in communication, and easy personal inter-relations.

    Associated with: Telemarketer Group Manila™

    $5.50 /hr
    182 hours
    0.00
  8. Rinaryn A.

    Rinaryn A. Agency Contractor

    Registered Nurse/Data Entry/Customer Service/Medical Transcription/SEO

    Philippines - Last active: 14 hours ago - Tests: 1

    Hello Managers and Hiring Staffs, I am Rina and I am a registered nurse. I worked as an ER nurse for 3 years until I decided to search for greener opportunities. The cost of the nursing profession does not justify the demands and compensation in our country. However, the vast and solid training gained from my chosen course and training does not limit the capabilities of nurses. Myself included, I wandered job to and fro. I worked as a call center agent in a reputable company in Manila for 1 year. I also taught ESL to Korean Students also for a year. Being the only daughter and having an OFW parent, I am keened to explore independence and self-worth to provide my own needs and in behalf of my father. These values I have worked through the years are jewels that linger in my toil card. Something that I am proud of. Hope to build trust with you in our future employments. Sincerely, Rina

    Associated with: One Oblation

    $4.00 /hr
    771 hours
    0.00
  9. Carol Alarca Arizabal

    Carol Alarca Arizabal Agency Contractor

    Accountant/Data Entry/SEO/Customer Service

    Philippines - Last active: 14 hours ago - Tests: 1

    Hello Hiring Managers, I am a dedicated single mom both to my work and family. I am entrusted with several works in the past and have done satisfactory achievements in all fields. My solid experiences include banking and finance for 5 years, customer care for 2 years and a creditable data entry and SEO certifications. I am looking for a job situated at the comforts of my home together with my family. I am an efficient worker and a trustworthy teammate. Being a mom, I am aware of the perks of being self-sufficient. What more if you are a single mom? Looking forward to working with you in a symbiotic relationship.

    Associated with: One Oblation

    $5.00 /hr
    760 hours
    0.00
  10. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Last active: 5 months ago - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00