Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

Last updated: May 1, 2015
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  1. John Amith

    John Amith Agency Contractor

    Tech Support / Web Dev Professional

    Philippines - Last active: 02/21/2014 - Tests: 1 - Portfolio: 2

    Apply for a technical position that will suit my qualifications and further enhance my skills in my chosen field of expertise, furthermore, develop personal and career growth.

    Associated with: VWP Manpower Agency, Philippine Virtual Assistance Agency

    $15.00 /hr
    16 hours
  2. Kayte P.

    Kayte P.

    Expert Telephone Phone Support, Experienced Ghost Writer-Editor

    United States - Last active: 04/12/2014 - Tests: 1

    College educated --articulate, friendly professional Customer Service Representative. Native Californian with clear unaccented English and perfect vocabulary. Highly experienced with following a script and great phone rapport. I treat your business with respect and give great service to your clients. Expert with telesales, marketing, surveys--setting appointments, confirming events,prospecting, lead generation. Reliable and available immediately! Award-winning Writer and Editor. Smart Sensitive. Educated. I specialize in ghost-writing, web content, blogs, children's literature, spiritual, educational writing and adult material. Over 100 articles written for and Demand Studios, Break Studios and more.

    $16.67 /hr
    0 hours
  3. Tramaine S.

    Tramaine S.

    Web Design, Blog & Article Writing, Phone Support, Idealist

    United States - Last active: 10/27/2013 - Tests: 1

    My Goals Are To Learn As Much As I Can And Be Very Successful At Them. I Have Experience In Blogging, Writing, Web Design, Phone Support. The Most I Love Doing Is Web Design Because Of All The Different Types Of Things I Could Do And Create. Phone Support Is Another But Not As Much Fun As Web Design. I Dedicate Myself To Completion Until All Is Say And Done. Everyday I Learn Something New And Put That Idea To Use.

    $27.56 /hr
    0 hours
  4. Krystyx Martinez

    Krystyx Martinez

    Expert encoder,excellent English,phone,email and chat tech support

    Philippines - Last active: 4 months ago - Tests: 1

    I have excellent command of the English language, highly professional, flexible, can easily adapt, experienced with customer service, marketing, chat or phone support, with technical background and is able to work with cultural differences. I am very passionate with what I do and always aim for the best. I am willing to render paid test job anytime.

    $12.00 /hr
    0 hours
  5. Leome Yamut Jr.

    Leome Yamut Jr. Agency Contractor

    VA, Appointment Setter, Telemarketer, Phone & Chat Support, Data Entry

    Philippines - Last active: 06/18/2014 - Tests: 2

    Enthusiastic, driven individual with 3 years of working experience. Outsanding customer service and interpersonal skills Excellent communication and organization skills Seeking a challenging post that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization yielding twin benefits of job satisfaction and convenient professional growth.

    Associated with: MetroLinks Solutions

    $3.00 /hr
    56 hours
  6. Axel Mammitzsch

    Axel Mammitzsch

    Customer Support 1st 2nd Level Phone E-Mail Remote in German & English

    Germany - Last active: 11/19/2014 - Tests: 3

    You are looking for a friendly, communicative and team oriented employee who has completed professional status in the IT industry. As a state-certified technical assistant for computer science with more than ten years of professional experience as an IT professional, I would like to introduce myself to you. Why is my work interesting for your company? More here: You win an experienced, communicative IT professional, who will bring in additional his team spirit and his strong ability to solve problems. Since I am working as an IT Supporter in the IT industry for more then ten years, I can meet your requirements in the front and Backdesk Support for standard and custom software, hardware problem qualification, qualified dialogue with the customer for problem analysis and documentation, forwarding of error messages, do full justice to downstream functions and the maintenance of all IT systems.

    $50.00 /hr
    0 hours
  7. Vinod Sarasiya

    Vinod Sarasiya

    Experienced Customer Service Representative

    United Kingdom - Last active: 1 day ago - Tests: 6

    I am currently looking for opportunities to utilize my experience of managing in a sales driven call center environment and would be very interested in any potential vacancies that might arise. Over the past ten years I have worked in both operational and sales management. Throughout my diverse career I have progressed from branch level operational and sales management to my last role which was managing the UK sales team for the largest vehicle rental organisation in the UK. I currently reside in India with my family and largely stay at home as my wife works for a large multinational.

    $9.00 /hr
    288 hours
  8. Rebeca Jimenez

    Rebeca Jimenez

    Virtual Assitant and Customer Service Expert

    Costa Rica - Last active: 2 months ago

    Graduated as Secondary School Teacher, thought me the importance of been organize, tolerance and discipline. Work as a Sales Manage Assistant for a Real Estate company, let me explore all my skills on searching information, services, goods, legal procedures, documents translation. Main objective is provide what your client or costumer is looking for with and excellent costumer service. And i have a lot of contacts and experience in different fields as per older jobs as: travel expert on a travel agency, manager assistant on a printing company and front desk clerk in a Condo managing company.

    $15.00 /hr
    0 hours
  9. Lucila M Reyes

    Lucila M Reyes

    Experienced Customer Service Rep, Accounting Payable/Receivables

    Canada - Last active: 2 months ago

    • My background also includes year of experience as an Assistant Guidance Counselor at Holy Spirit Parochial School in Manila, Philippines. Attended in home studies on bookkeeping @ ICS Canada. Experience at basic accounting, AP/AR. Also worked in the rehabilitation centre in Brampton as a receptionist / secretary. General office and clerical functions. Prepare correspondences, reports, memos, spreadsheets and maintain databases. • The type of person that able to work under pressure and with minimum supervision. Flexible,willing to learn, reliable, enjoy working in a team environment . Detail and result oriented with time and organizational skills. Able to do research work, interviewing, interpreting and evaluating psychological tests. With excellent customer service and treat client with high quality of service. Able to deal with highly confidential or sensitive materials.

    $12.22 /hr
    0 hours