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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Sedina Jones

Sedina Jones

Administrative Excellence

United States - Portfolio: 4

Mission Statement: To provide executive level and administrative support to small and mid-sized businesses that would otherwise be unavailable due to space, or financial limitations. To establish long-term relationships with clients, freeing them to concentrate on expanding their businesses.

$20.00 /hr
0 hours

Determined Stellar 24/7 Team

Determined Stellar 24/7 Team Agency Contractor

Professional, quality & on time work guaranteed

Pakistan - Portfolio: 1

We're team of professionals in field of data entry, having expert level command with restaurant menu creations in online order taking websites, WordPress etc.

Associated with: Determined Stellar 24/7 Team

$7.00 /hr
18 hours

Hamza K.

Hamza K. Agency Contractor

Customer & Administrative Support Services 24x7

Pakistan - Portfolio: 15

iExpert Solutions provides call center, data entry, research, PDF, typing and all kind of administrative services.

Associated with: iExpert Solutions

86% Job Success
$5.00 /hr
0 hours

Mian Ali Agency Contractor

Customer Support, Medical Billing, Back Office


Call Center, Customer Service, Medical Billing, Collections, POE Verifications, Answering Services, Help Desk, Order Processing, Reservations and Bookings, Technical support services, Claims Processing, Customer Satisfaction Surveys, Telemarketing, Overflow / Out-of-Hours service

Associated with: TransData

93% Job Success
$5.00 /hr
0 hours

Andre Powell

Andre Powell

Email, Live Chat, Phone Support & Help Desk Representative.

Jamaica - Tests: 4 - Portfolio: 1

Provide troubleshooting assistance for Windows and Android operating systems. Resolve simple and complex issues and orchestrating returns and refunds for Costco customers. Provide technical and product related assistance via phone and chat for Asus in the US. Inventory tracking, refund and processing orders on Amazon Seller central. Proficiency in Microsoft office, Publisher and Google doc’s.

Groups: Pro Customer Service

$8.89 /hr
0 hours