Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
Clear all filters
  1. Rinaryn A.

    Rinaryn A. Agency Contractor

    Registered Nurse/Data Entry/Customer Service/Medical Transcription/SEO

    Philippines - Tests: 1

    Hello Managers and Hiring Staffs, I am Rina and I am a registered nurse. I worked as an ER nurse for 3 years until I decided to search for greener opportunities. The cost of the nursing profession does not justify the demands and compensation in our country. However, the vast and solid training gained from my chosen course and training does not limit the capabilities of nurses. Myself included, I wandered job to and fro. I worked as a call center agent in a reputable company in Manila for 1 year. I also taught ESL to Korean Students also for a year. Being the only daughter and having an OFW parent, I am keened to explore independence and self-worth to provide my own needs and in behalf of my father. These values I have worked through the years are jewels that linger in my toil card. Something that I am proud of. Hope to build trust with you in our future employments. Sincerely, Rina

    Associated with: One Oblation

    $4.00 /hr
    927 hours
    0.00
  2. kristine frances bautista

    kristine frances bautista Agency Contractor

    Experienced Customer Service Representative

    Philippines - Tests: 1

    I am an experienced Customer Service and Sales Representative in US and Australia for more than 5 years now, I was trained by most of the largest Call Centers in the Philippines and also served as an Assistant Team Leader for more than a year. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. I am a full-time freelancer and can work Australian or U.S. business hours. i am a quick learner and a great team player. i can do any work and always deliver exceptional results, i fit in and will be a great addition to a team. i possess a combination of skills and experience that makes me stand out from the others.

    Associated with: Lorissa Ancheta agency

    $6.00 /hr
    43 hours
    0.00
  3. Ayesha Nawaz

    Ayesha Nawaz Agency Contractor

    Customer Service Representative

    Pakistan - Tests: 1 - Portfolio: 1

    A result oriented self-starter, skilled learner and effective communicator, quick learner,very adaptive, determined and problem solver with a wide experience in call center field. Undertook various part time jobs as a customer service representative having 4+ years of customer service experience. Ability of working with minimum supervision coupled with strong interpersonal and organizational skills. A target-driven employee having comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity and profitability. A friendly and flexible individual with a proven professional approach towards objectives and tasks.

    Associated with: Swift-Tech BPO

    $3.33 /hr
    306 hours
    0.00
  4. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  5. Daniela Ungureanu

    Daniela Ungureanu

    Personal Assistant Professional

    Romania - Tests: 3

    I have an experience of more than 15 years as personal assistant. I am also skilled in customer service, logistics and research. Always doing my job with 100% dedication, using my skills and capabilities developed over all these years. Communication Management - can get virtual numbers (DID) in almost any country, answer/place calls in your name, mail to fax, receive/answer emails, organize inbox and contacts Personal Assistance - research airline schedules/prices, hotel availability/reservations, car rental etc. Administrative Support - appointment scheduling, faxing, form letters etc. Data Entry - create database, populate the database, custom web interface for database access Content Management - create/manage/distribute emails/newsletters, social media Web Research - search internet for data and prepare reports Typing - manuals, reports, other documents PowerPoint Presentations - create, edit Event Planning - research/coordinate meeting locations, send meeting invitation If you need a service that is not listed, just ask for it and I will find a solution

    $3.00 /hr
    34 hours
    0.00
  6. Rosemarie Mogote

    Rosemarie Mogote Agency Contractor

    Telemarketer/Homebase Call Center Supervisor

    Philippines - Tests: 2

    Graduated as Dean's Lister in Associate Computer Technology. Well experienced on Computer Hardware and Software. Proficient in all of the standard office desktop software. Excellent inter-personal, phone and digital communication skills. 4 years experienced in Outbound Telemarketing for US Merchant Accounts.

    Associated with: VWP Manpower Agency

    $7.78 /hr
    7 hours
    0.00