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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
814 hours

Sarah jane M.

Sarah jane M. Agency Contractor

Customer Support/Phone Support

Philippines - Tests: 2

I have extensive experience in customer service and phone support. I work quickly but have never failed to prioritize quality. Most of the jobs in the past are related to Research and data entry, data scraping, Executive virtual assistance, Database management, wordpress management, Word processing and spreadsheets, Email and calendar management and travel planning and management.

Associated with: GivJob

$4.00 /hr
908 hours

Chelie Veloso

Chelie Veloso

Data Entry Professional,Phone Support,Researcher,Quality Analyst

Philippines - Tests: 2 - Portfolio: 1

Over two years’ of extensive experience successfully performing and supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision. I've held several data entry positions that entail inputting customer requests, inquire, and tracking codes of products. I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. I am able to ensure the smooth and efficient handling of information by keying in text, entering data into a computer, and performing other clerical duties. I am now seeking a position where I can maximize my accurate keyboard and communication skills in a demanding work environment and where I can obtain employment in a company that recognizes hard work and reliability as central to successful job performance.

$3.33 /hr
889 hours

Stephanie S.

Stephanie S.

Clerical, Bookkeeper, Writer, Assistant

United States - Portfolio: 3

I have 20+ years of Administrative Support in Business from Manufacturing to Construction. My background in accounting (Accounts Payable, Receivables and Payroll. I have used numerous software packages including Quickbooks, Timberline, Microsoft Office (Excel, Outlook, Word, etc) I have a degree in Business Administration, Microcomputer Applications. I am willing to train and learn new software packages and/or skills.

$13.00 /hr
23 hours

Tristen D.

Tristen D.

Versatile Project Manager and Tester

United States - Tests: 1 - Portfolio: 5

I love organizing. This love makes me an especially valuable administrative assistant. I am detail oriented and always looking for ways to simplify and streamline processes. In my effort to be efficient, I have consistently been given added responsibility in any position I held. I have been working in the computer software industry for 10 years. I have worked with both application programming and web programming. I have been involved in numerous ways including: software support, administrative support, project management, data conversion, software design and documentation, software testing, and many other facets. I also have experience in account payable, accounts receivable, payroll, utility billing, basic accounting, and overall office support.

$12.00 /hr
8 hours

Michael N.

Michael N.

Customer Service Representative


Hi, my name is Michael. I am 23 years old and am energetic,hardworking and a team player. I enjoy the indoors and i prefer working at home where I can be myself. I am always willing to learn something new everyday and enjoy working with people and helping them. I have almost 3 years of phone support experience and a couple months of BPO experience. I am fluent in English and computer savy.

$4.44 /hr
5,712 hours

Louhtes gayle A.

Louhtes gayle A.

Experienced Customer Service. RN. Travel Agent. Data Entry

Philippines - Tests: 3

I'm a Registered Nurse by profession with 6 months of clinical experience as a volunteer nurse. I have worked as a customer service representative for 5 years for a chat/email and phone support where in I provide service to customers with billing concerns and technical issues with cable tv, internet and phone service. I started to work at home since November 2013 in a short term rental website as a Travel specialist and admin until now. Since August 2014 I worked as a Customer Service nurse in Odesk where in I take calls and do triage on the phone and confer patients with Doctors for medical history intake and also write patient's prescription for doctors to sign. I have also perform project base data entry and transcription task. I have been providing support through chat, email and phone for 7 years and I have the ability to carry out multiple tasks with minimum to no supervision.

$5.56 /hr
2,220 hours

Merian Malasaga

Merian Malasaga

Experienced Customer Service

Philippines - Tests: 4

I have over 9 years of experience in the customer service department. I came in as a customer service representative and eventually got promoted as a team manager. I handled Voice Support, Inbound Sales, Email and Chat support as a team manager. Being in the customer service department for more than 9 years, I know it is very important to have an exceptional customer service skills for a company's growth and survival.

$5.56 /hr
1,344 hours

Farah Lyn Gabriel

Farah Lyn Gabriel

Experienced Customer Service Representative

Philippines - Tests: 4

I'm a Customer Service Representative with 6 years experience trained by a pioneer call center in the Philippines. I am responsible in checking order accuracy, researching and troubleshooting customer related issues and escalating to required department to make sure we can deliver on time thru e-mail, chat and phone calls. I'm a fast learner, keen to details and goal driven. Also willing to start immediately. I'm seeking opportunities where my skills can be used and lasting relationship with clients.

$3.33 /hr
613 hours