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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Louhtes gayle A.

    Louhtes gayle A.

    Experienced Customer Service. RN. Travel Agent. Data Entry

    Philippines - Tests: 3

    I'm a Registered Nurse by profession with 6 months of clinical experience as a volunteer nurse. I have worked as a customer service representative for 5 years for a chat/email and phone support where in I provide service to customers with billing concerns and technical issues with cable tv, internet and phone service. I started to work at home since November 2013 in a short term rental website as a Travel specialist and admin until now. Since August 2014 I worked as a Customer Service nurse in Odesk where in I take calls and do triage on the phone and confer patients with Doctors for medical history intake and also write patient's prescription for doctors to sign. I have also perform project base data entry and transcription task. I have been providing support through chat, email and phone for 7 years and I have the ability to carry out multiple tasks with minimum to no supervision.

    $5.56 /hr
    2,002 hours
    0.00
  2. Merian Malasaga

    Merian Malasaga Agency Contractor

    Experienced Customer Service

    Philippines - Tests: 4

    I have over 9 years of experience in the customer service department. I came in as a customer service representative and eventually got promoted as a team manager. I handled Voice Support, Inbound Sales, Email and Chat support as a team manager. Being in the customer service department for more than 9 years, I know it is very important to have an exceptional customer service skills for a company's growth and survival.

    Associated with: TRISIS Contact Solutions

    $5.56 /hr
    1,141 hours
    0.00
  3. Rhea Villareal

    Rhea Villareal

    Quality Assurance Specialist

    Philippines - Tests: 1

    Given the opportunity to work in one of the top BPO company as customer service representative, advance tech representative and quality assurance specialist improved my verbal and written communication skills. I have developed my skills in typing/ transcribing, coaching/ giving constructive feedback, and evaluating. I have also gained enough knowledge on Microsoft Office applications which are widely used in almost all forms of job.

    $5.00 /hr
    6,488 hours
    0.00
  4. Roni Silva

    Roni Silva

    Experienced Customer Service Representative and IT Support

    Philippines

    Innovative and resourceful with more than 4 years of experience in the BPO industry. Proactive employee with experience in multicultural and global environments. Proficient internet and computer application (MS Office and other software) with strong IT background. Can easily grasp new knowledge with an ability to rapidly integrate a new system to the organization, easily absorb job requirements and aggressively employ new methodologies. A team player/builder who is energetic, optimistic and self-motivated. At ease in high stress, fast-paced environments with multiple responsibilities. Excellent time management skills, oral/written communication, interpersonal, intuitive, and analysis skills. Thrive in both independent and collaborative work environments with very good multitasking skills. Extremely motivated for career development and very eager to contribute to a company's goal. A versatile and skilled employee with leadership qualities .

    $3.00 /hr
    1,570 hours
    0.00
  5. Herby D.

    Herby D.

    Customer Service Representative

    Philippines - Tests: 3

    I have an extensive experience in providing customer support in different lines of businesses including billing, collections, sales and technical support. My general duties could include handling flight and hotel booking and traveI arrangements, collections through email communications and escalations. I am also well versed in resolving a wide range of customer’s issues and inquiries. I maintain excellent communication skills and problem resolution abilities. This experience allows me to work well in a team as I am able to communicate well to others and listen to take direction. I have always been known as someone who needs to fix any and every problem and insist on things being done correctly, so being a natural problem solver is extremely important for me professionally and personally. I maintain a high-level of confidentiality as this was imperative when working with the different lines of businesses I have been in. My experience has helped me develop a superior ability to manage my time appropriately and be extremely detail-oriented. I have heavy experience in scheduling as my job includes travel and lodging arrangements. This scheduling experience also taught me the importance of the details. I am extremely flexible and versatile while able to maintain a sense of professionalism under pressure. I thrive in a busy and deadline-driven environment and have become accustom to last-minute changes, cancellations and additions and am able to maintain my composure, handle any necessary task and then return to my previous project. The skills and qualities that I have developed are proven to be invaluable, as well as assist me in learning new skills and qualities fast and to the best of my abilities.

    $4.44 /hr
    1,034 hours
    0.00
  6. Charaiss Ann Gonzales

    Charaiss Ann Gonzales

    Experience Customer Service/Technical Support Specialist

    Philippines - Tests: 2

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.

    $3.33 /hr
    2,406 hours
    0.00
  7. Felman O.

    Felman O.

    Had been with Call Center Industry for 3 years

    Philippines - Tests: 2

    Hello there! I know that you are tired of finding someone to help your job done. Take time reading this whole Overview. I have been in the call Center Industry for three long years. And in this three super busy years, I have earned and achieved so many skills and talents. I was able to adapt and love the culture of customer service and other things involving my job. I was able to enhance more of my strengths I started of as a technical support representative for Microsoft, our initial task is to solve software related issues most especially network connectivity. We also remove viruses and help customers set up their computers. After three months of taking in front line calls, I was promoted to be a Subject Matter Expert for the said account. The clients told me that the reason why they chose me is because of my hard work and expertise in terms of looking for answers, fixing the issue, and going extra mile for customers. The task became tougher though we no longer take in front line calls. However, we are in charge of looking for solutions that the Tier one or Front line agents could not fix. We are also in charge of making follow up calls with different department and update our customers from time to time about the status of their tickets/cases. My journey did not stopped there, After six months of being an SME, I have decided to apply as a Quality Analyst. My task as a QA is not just by listening to calls. I also have score cards to monitor, surveys that our customers answer to rate the representative that assisted them, send reports for QA monitoring and evaluation to team leaders, at least three times a week and send report for the status of the account to the clients every month. I am also the one who is in charge of doing QA Talk for trainees and explain how their score cards will be graded and monitor their calls during transition. My second company initially offered me a Team Leader position. That time, I doubted myself if I can handle a whole team. I am the kind of person who wanted to learn the account and the business before moving up to a higher position, so I decided to work as a front line agent first. The account is an Reservation and Customer service for an Airline account. Day in and day out, we take in calls for customers who's wanting to book for flights, asking for flight status and answers inquiries for our customers. I was able to apply all the knowledge I earned with my first company, luckily, the clients noticed that and asked me to take a Subject Matter Expert position for the said account. But unlike my first company, there were two different departments of a Subject Matter Expert, one is Escalations, who is similar to the SME position I got with my first company, and Junior Team Leaders. I was asked to be one of the Junior Team Leaders that time. The main task of being a Junior Team Leader is to help the Team Leaders handle a team. We are the one who make reports and coaching opportunities for front line agents, be the Officer-in-charge when the Team Leader is on leave. Junior Team Leaders are like Team Leader Trainees. Unfortunately, something happened with my wives' pregnancy. After giving birth to our third child she suffered extreme bleeding and was bed rest for 3 months. I needed to look for a place that is very near to our place so I can take care of her after my job. The third company that I have been with is a Telephone Company in the US, I was a Customer Service Associate. Our main task is the same with every customer service representatives. We take in calls, answer customer inquiries and help them with ordering themselves new cellphones. But I learned so much skills in this account. As a CSA for ATT, you must have to have a very long patience, you also need to be very careful in placing orders and handle customer accounts. After 3 super busy years, I have been with different projects and gained skills that has most professionals had. Time was my first priority to deliver the quality of work before the deadline. Flexibility is what I learned the most I'm not that kind of provider that accepts project for a cheaper price. I put value and dedicate my service to satisfy my clients. So here are some of my project and service I can provide: Customer Service Email Support Technical Support - Software Email Marketing Campaign Advertising Agent Wordpress Developing - Multi-site creation, Content Management, Designing Ecommerce - Product Posting Team Manager - For every kind of work The above list is the most project I am dedicated and compatible with. Before I end this Overview, Let me tell you some of my characteristic that my clients told me. Here's what you'll see; Dedication Flexibility Easy to communicate Fast Learner Workaholic I can guarantee you the quality of work I'll provide. If you think I'm the type of provider you are looking for, please don't hesitate to hit me a message. Cheers! Felman O.

    $6.67 /hr
    3,160 hours
    0.00
  8. Spyridon T.

    Spyridon T.

    Bilingual Customer Service and Tech Support Specialist

    Philippines - Tests: 2

    In the duration of my career, I have gained plenty of solid experience in the Customer Service and Technical Support field. I acted as a first point of contact for business to business clients providing them with first call resolutions in technical troubleshooting up to product inquiries delivering superb customer service satisfaction. I was part of an online support team ensuring that our end-users were up to date with our product suite. We also made sure that their systems were functioning properly by conducting daily remote check ups. Very well versed with Inbound and Outbound calls and their protocols as well as readily equipped with Email Communication Support. I have competencies with LogMeIn for remote support, SalesForce.com for documentation and case tracking, iHotelier CRS (Web-based Product). Familiarity with Property Management Systems Integration, XML Files. Also knowledgeable with proper channeling of communication with different teams and departments if necessary depending on client needs.

    $8.89 /hr
    2,094 hours
    0.00