Specializes in Order Processing, Customer Service & Transcription Work
I started my Call Centre career in 2006. I was an Outbound Sales Agent for Sun Rocket, a VOIP provider in America. At first, the job was a little difficult for someone like me who never had background in sales and marketing however with dedication and perseverance I was able to meet and go beyond the target. More than selling the product, I was taught how to handle rejections and how to turn every objection into an opportunity.
I have done customer service in all channels; email, voice and chat. I can guarantee that my skills and flexibility will make me competent to deliver any task. I have worked for different US companies like Nationstar Mortgage LLC and eBay. I have worked for an international travel agency/ wholesaler. Part of my role is to communicate with our partner hotels, local travel agencies and tour operators regarding booking confirmation, amendments and cancellations via email and through phone for situations in need of urgent assistance. I have knowledge in writing business letters and I possess strong attention to detail skills. I also worked as a Technical Support Specialist for a telephone and internet provider in the US (AT&T/ SBC).
I am very comfortable in dealing with frustrated customers as I have dealt with them for a long time. I've always been an optimistic person. I am hopeful and confident about the future and I see failure as a learning experience. I accept feedback and apply them into action. I am ready, willing and able to deliver excellence independently or collaboratively. I am able to multi-task and able to work well under pressure.
In addition, I have worked as a Home-based Email Support for GreenTone Pro & Cleanse. We used Zendesk as our customer service platform. We used this software to view and to answer email communication from our customers.
My English communication skills made an enormous part in my customer service profession. I am able to listen attentively, comprehend what a customer wants and to clearly convey information across. I know my clients and customers would likely recommend the service I provided them.