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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Shaveta Vashisht

    Shaveta Vashisht

    Experienced Customer Support Technical Support

    India - Last active: 6 days ago - Tests: 3

    I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals

    $4.44 /hr
    2,585 hours
    0.00
  2. Siddha B.

    Siddha B.

    Technical Support/Customer Service Representative/Researcher

    Philippines - Last active: 1 day ago - Tests: 16

    Over the last 2 years, I have been providing technical support and advice regarding DSL and VOIP issues as well as digital camera issues. Also, I always make it a point to go the extra mile if needed to improve a customer's existing setup. I have also been part of the client's Fraud and Abuse team searching for possible fraudulent activity that is done using the client's services. I also have experience in setting up a basic home network(ad-hoc or infrastructure), installing security software, virus removal, and correcting OS errors, primarily Windows OS.I also have experience with Web research while working with planetveggie.com/pv.com. Let's discuss what ways you would like me to improve your customer support and I would be more than happy to oblige any requests.

    $5.56 /hr
    14,379 hours
    0.00
  3. Sridhama Das Bernardo

    Sridhama Das Bernardo

    Customer Service Representative and Technical support

    Philippines - Last active: 1 day ago - Tests: 6

    In my years of experience, I always make it a high priority to deliver excellent customer service and technical support. Not only general customer service and also technical support, I always aim to deliver superexcellent customer service, wherein the customer is satisfied with the solution I provide, but is also provide several options which would enhance his experience with the service. Let's sit down and discuss how my principles may improve your company's Customer Service and technical service image.

    $3.33 /hr
    6,911 hours
    0.00
  4. Carl Bryan Calilung

    Carl Bryan Calilung

    Customer Representative , Technical Support

    Philippines - Last active: 7 days ago - Tests: 4 - Portfolio: 2

    Dear Hiring Manager, In response to your job post, I would like you to consider my letter and resume. I am very interested in your hiring position. I am currently looking for home base opportunities and I would like to utilize my skills and knowledge in your company. I have enclosed a copy of my resume for your review. I am a hard-working customer support specialist. I've been with BPO industry for over 3 years. I have gained substantial experience and outstanding skills in customer service with strong written and oral communication skills. I was promoted as Resolutions Supervisor assigned to take escalated calls, trained and experienced in resolving customer complaints and promote conflict resolution. I am accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. I can do multitasking and can work under pressure. I also have great experience and a thorough understanding of sales and marketing. I would appreciate the opportunity to hear from you with your professional advice on the skills required to be successful in this field. I am also interested in your current or anticipated staffing needs and would be pleased to discuss the qualifications or requirements of any position. Thank you so much for your consideration. Sincerely, Carl Bryan Calilung

    $4.44 /hr
    1,857 hours
    0.00
  5. John raymond B.

    John raymond B.

    Customer/Technical Support

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 1

    Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions.

    $4.44 /hr
    10,195 hours
    0.00
  6. Romnick Leongson

    System and Network Administrator

    Philippines - Last active: 6 days ago

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $4.44 /hr
    1,919 hours
    0.00
  7. Charaiss Ann Gonzales

    Charaiss Ann Gonzales

    Experience Customer Service/Technical Support Specialist

    Philippines - Last active: 1 day ago - Tests: 2

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.

    $3.33 /hr
    2,406 hours
    0.00