Sheirill rose V.
Virtual Assistant, Personal Assistant , Customer Service Rep
I have been with the BPO Industry for over 8 years now. I have worked with different Accounts and Line of Businesses. Sufficient and extraordinary training shared to me by various companies , organizations has molded my skills in giving valuable customer service to different customers . Performance metrics always shows figures in my scorecard , but what really counts is when I receive a 101 % customer satisfaction feedback from those whom I have assisted.
For one year and a half , I worked with American Express Incentive Department. In charged in providing the billing / ordering transactions of the account holders. Ensuring customers that their account is fraud-free. I also worked with AT&T , as a Technical Specialist and an expert with Warranty Exchanges. In this account , patience is a big factor on which I am proud to say that I carry a lot of this value.
An opportunity was given to me by eBay to assist buyers and seller with their online shopping business account. I assist them with billing , selling and ordering transactions . I provide resolutions to those who has concerns with Items Not As Described or Items Not Received. After a year, a better opportunity knocked at my door . I was trained to become a Content Evaluator for Authorsolutions, and its my passion to help the authors with their manuscripts get published. Hard work is paid off when you see the author's books published and available for sale across all distributing channels such as Scribd, Amazon , Kobo , Sony , etc.
Currently , I work for Caesars Entertainment. It is my job to complete a guest's hotel reservation in our properties. I sell the features of each of the properties to entice the guests more to visit our hotels and casinos all over the United States. Having this job doesn't stop me from exploring other probabilities in life for career growth. I am a fast-learner and a keen observer. Excellent soft skills is my asset , able to provide an on-time resolution and option is my expertise. Enthusiastic with what I do. Decision making is a challenge to me but successful decisions or unsuccessful ones, I always take a pride in what decision I make. It makes me even stronger each day and broadens my mind of all possibilities. I am confident of what I do and of what I am able to do with my customers and clients. As part time job , I also teach English to Japanese students during spare time.
You can expect hard work , integrity , accuracy , promptness, efficiency , professionalism and loyalty. My skills includes personal / virtual assistant , data entry , editing , content evaluations , researching , and a willing and fast learner individual.