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Last updated: July 1, 2015
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  1. Yeshesvi Kadiyala

    Yeshesvi Kadiyala

    Experienced Customer Service, Zendesk and CRM Professional

    United States - Last active: 5 months ago

    I am a Master's candidate at the University of Michigan, working part time as a Customer Service Associate. I have worked as a customer service agent at the University of Michigan Health System's IT company for over an year now. I have worked with multiple CRM solutions like Zendesk, Salesforce and also over the phone. My TOEFL iBT score of 113/120 proves my absolute fluency over the english language. As I figure out which field I want to study next, I want to work part-time to keep my learning experience going. I hold an undergrad degree with a major in computer science and currently attending the University of Michigan at Ann arbor as a Master's candidate in the field of information sciences. As such, my knowledge with anything IT is really good.

    $11.00 /hr
    0 hours
  2. Chavonne S.

    Chavonne S.

    Email Support with Email Support with Zendesk

    United States - Last active: 5 days ago - Tests: 3

    I am currently offering customer service in the field of email support. I have 5+ years of customer service. I have handled phone and email support as well as data entry. I have experience handling emails on the Zendesk and Parature platforms. I am located in the US and a native US English speaker. I have experience in Tier 1 troubleshooting with Android and iphone devices and warranty support. I also have experience handling customer issues/complaints via email in regards to service, taking the appropriate action to resolve the issue or escalating if needed. I am a hard working multi-tasker that is able to adapt to change very well and is a fast learner.

    Groups: Pro Customer Service

    $8.89 /hr
    0 hours
  3. Jeselle D.

    Jeselle D.

    Real Estate/Customer Support/Zendesk/Email Handling/Live Chat Operator

    Philippines - Last active: 1 month ago - Tests: 4 - Portfolio: 2

    I am a administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Quick learner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Looking for a job where I could hone my skills and contribute to the success of the company I'll be working with. Previous work experiences include market research, customer support for a travel agency, real estate software virtual assistant, and currently an all around real estate VA.

    $5.56 /hr
    82 hours
  4. Shawn Peterson

    Shawn Peterson

    Business Consultant, Customer Support Expert

    United States - Last active: 17 hours ago - Tests: 2

    MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. In top 5% of all Elance users for excel. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

    $16.67 /hr
    48 hours
  5. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Last active: 5 months ago - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
  6. Emily Gates

    Emily Gates

    Data Entry and Email Support Professional

    United States - Last active: 6 days ago - Tests: 3

    To obtain a position with a growing organization where I can utilize my skills and experience to provide great customer service. I have worked in positions that requires multi-tasking in a fast paced environment.I have 1 year of experience working in a customer service/office environment. Additionally, I am flexible, a team player, dedicated, and possess a positive attitude. My experience ranges from Email Support, Algorithm Trainer, Call scoring Filing, Customer Service in bound calls, Product Entry into online stores, Product Description Writing, and Data entry(numeric and Alpha, Office Assistant). My experience in performing clerical tasks have given me the ability to work in a professional environment and complete routine and special duties in a, yet timely manner. I know the importance of delivering superb customer service to each and every patron by answering questions and being knowledgeable about the company and products. Skills are MS Word, MS Excel, Zendesk, Freshdesk, FTP file server, Shopify, Shopping Cart Elite, Amazon central, and more. Looking for a company I can build a long term working relationship. If your looking for a person that is adaptable to change, a fast learner, dependable, and detail oriented

    $12.22 /hr
    0 hours
  7. Joanne Gonzales

    Joanne Gonzales Agency Contractor

    Specializes in Order Processing, Customer Service & Transcription Work

    Philippines - Last active: 4 days ago - Tests: 12

    I started my Call Centre career in 2006. I was an Outbound Sales Agent for Sun Rocket, a VOIP provider in America. At first, the job was a little difficult for someone like me who never had background in sales and marketing however with dedication and perseverance I was able to meet and go beyond the target. More than selling the product, I was taught how to handle rejections and how to turn every objection into an opportunity. I have done customer service in all channels; email, voice and chat. I can guarantee that my skills and flexibility will make me competent to deliver any task. I have worked for different US companies like Nationstar Mortgage LLC and eBay. I have worked for an international travel agency/ wholesaler. Part of my role is to communicate with our partner hotels, local travel agencies and tour operators regarding booking confirmation, amendments and cancellations via email and through phone for situations in need of urgent assistance. I have knowledge in writing business letters and I possess strong attention to detail skills. I also worked as a Technical Support Specialist for a telephone and internet provider in the US (AT&T/ SBC). I am very comfortable in dealing with frustrated customers as I have dealt with them for a long time. I've always been an optimistic person. I am hopeful and confident about the future and I see failure as a learning experience. I accept feedback and apply them into action. I am ready, willing and able to deliver excellence independently or collaboratively. I am able to multi-task and able to work well under pressure. In addition, I have worked as a Home-based Email Support for GreenTone Pro & Cleanse. We used Zendesk as our customer service platform. We used this software to view and to answer email communication from our customers. My English communication skills made an enormous part in my customer service profession. I am able to listen attentively, comprehend what a customer wants and to clearly convey information across. I know my clients and customers would likely recommend the service I provided them.

    Associated with: Talented Online Professionals, DigiNomads

    $5.56 /hr
    983 hours
  8. Kim Timothy Serrano

    Kim Timothy Serrano

    Technical Support Representative

    Philippines - Last active: 17 hours ago - Tests: 6

    Self-motivated and work-oriented person with the ability to work under pressure producing the same quality results. Having had the experience to work with different kinds of people with different cultural backgrounds, I have mastered communication in the English language. Has passion on computers and knows a lot about them. Became part of a team that is responsible for supporting and troubleshooting problems for the whole corporation’s computer networking in the Philippines; provided answers to clients by identifying problems; researching answers; guiding client through corrective steps. Provided technical support to users, troubleshot problems, maintained workstations and LAN performance.

    $4.50 /hr
    1,148 hours
  9. Rosendo Abejo

    Rosendo Abejo

    Quality Specialist in BPO

    Philippines - Last active: 1 month ago - Tests: 2

    Hi, i'm very interested to be part of your team and get your tasks done on time for a low cost. I can deliver very good results that will satisfy your needs. I was a Quality Assurance Specialist for five years, technical support for 2 years and email support and customer satisfaction survey team for 1 year. I'm proficient in using software apps especially ms office(outlook, power point, word and excel) which is very essential with this line of work. Looking forward in working with you. Have a great day!!!

    $4.00 /hr
    0 hours
  10. Ferlita jane lauren P.

    Ferlita jane lauren P.

    Seasoned Call Center Agent

    Philippines - Last active: 10 days ago - Tests: 5

    I have been working for almost 8 years as a customer service representative for a dental insurance. I have already learned the ways on how to be an efficient agent for the account. I have met metrics and was able to earn incentives. I also had a chance to be an assistant team leader which meant I was responsible for pulling up statistics for the account and also coach some agents. Part of my job is to record all the information while on call, so i can say that i have a good and fast typing skills. I also have learned how to deal with different types of caller whether they are calm or an irate one. I tend to be persistent in further improving myself to be the best that i can be to whatever tasks may be given.

    $4.44 /hr
    0 hours