Professional Sales - Account Management, Renewal and Customer Success
Talented sales leader with extensive experience in account management, customer success and retention expert who consistently over achieves annual sales objectives and increases the overall client base.
Territory sales management
Customer success management
Strategic account development/retention
Consistently surpasses quota
In-depth knowledge of Salesforce
Tenacious negotiator and closer
Passionate and competent
Excellent interpersonal and communication skills Responsible and self-motivated
Goal: To aggressively identify and develop new business, maximize sales, provide exemplary customer service and squash the competition.
· Quota-surpassing sales executive; a history of exceeding employer expectations across diverse industries. Enjoy talking to people and establishing a long-term, loyal customer base.
· Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and close deals.
· Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest. Quickly learn, master and sell new product and service offerings.
· Motivated, confident and versatile; able to maintain a sense of humor under pressure. Passionate and competent with excellent interpersonal and communication skills. Thrives on challenges and excels in a fast-paced, competitive and results-oriented environment.
Responsible for managing the existing client relationships
Maintaining renewal retention rates and growth opportunities
Responsible for account expansion and retention activities including customer account reviews, cross selling into new divisions, consultative selling, solution selling, WebEx demos, negotiation and closing
Focused on identifying new sales opportunities for additional products and services, managed existing client relationships and contract renewals at a 95% retention rate
Responsible for all sales and marketing activities, including email campaigns, installing CRM systems (Zoho), outbound calling campaigns, demonstrations, quoting, negotiating, closing deals and customer satisfaction follow up
Identify and qualify long and short term business by proactively cold calling and emailing potential customer’s to build pipeline